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"The Resort was amazing, however the supervisor Gene was dishonest with telling us the resort will provide me a birthday meal for my birthday at one o ... " More

By a verified traveller on Sun 26 May 2019

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Hotel Description

5-star beachfront property near Arena Gorda Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Cortecito Beach and within 3 miles (5 km) of Arena Gorda Beach. Also, Casino Diamante Punta Cana Grand is within half a mile (1 km) and Princess Tower Casino Punta Cana is within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 170 guestrooms offer plasma TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, iPod docks, and living rooms.

Family Concierge Two Bedroom Master Suite

Bed Count 2 King Beds Maximum Occupancy 7 Max

Premium One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Paradisus Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Concierge One Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Master Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two Bedroom Master Suite

Bed Count 1 Full Bed Maximum Occupancy 7 Max

The Reserve at Paradisus Punta Cana Resort - All Inclusive ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reserve at Paradisus Punta Cana Resort - All Inclusive

Everyone (12) Couples (2)
5 out of 5

Posted by on 22 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Hotel Management

Dear Guest, We are delighted to know you had a great time at The Reserve Paradisus Punta Cana. Hopefully, we will be welcoming you again in the near future. Warm Regards, Hotel Management

1 out of 5
Room was not ready for check-in at 4:20pm. Had to wait 25 minutes. 1st room had no TV reception & safe was not working. 2nd room, entrance door lock did not work upon arrival, both phones not working, night stand light in living room not working, ceiling light in bathroom not working, mini bar refrigerator door would not close, hair on shower floor and on hair dryer handle, bathtub did not look clean, when i used a wet wash cloth on the bathtub bottom, it came out black, made restaurant reservation and concierge made the reservation for the evening on the day that I was leaving in error.....never saw or talked to a manager. Very poorly run hotel!

Posted by on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Guest Service Center Management

Dear StevenT, Thank you for your honest feedback. We are sorry to hear that your stay and room has not met your expectations, for which we reiterate our excuses and assure you that we will share your comments with the departments in charge to ensure the proper maintenance and care of our rooms. You can be sure that our team already took the necessary measure, in order to prevent similar impressions. Furthermore, we regret the impression you get from our team, as they're always ready to assist our guests with any issue and to turn their vacactions to a better. Furthermore, we can assure you that's not our standard. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Warm regards,

4 out of 5
The Resort was amazing, however the supervisor Gene was dishonest with telling us the resort will provide me a birthday meal for my birthday at one of the restaurants that was not included in the all inclusive , however once in the restaurant we had to pay for a Lobster meal. When we confronted Gene the next day about the issue, he said we should not have paid and that it was a mistake and we would be reimbursed. At that point it was a daily chase getting the money from him. Completely unacceptable and unprofessional. He finally gave us the money with an attitude after we had to ask him for five days. Also on my itinerary it clearly states the hotel had vouchers for $1000.00 per stay. When we asked about the vouchers they said they didn't have any and never gave them to us. Should not advertise if you are not going to honor it. These issues were disappointing. Other than this all other staff members were great.

Posted by on 26 May 2019

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Comment from Hotel Management

30 May 2019 by Hotel Management Team

Good Afternoon, Dear Guest, We apologies for the inconvenience mentioned, we appreciate your feedback and will follow up immediately with our team. Please send us your email address in order to provide a detailed response regarding this issue.

5 out of 5
Room was very spacious and comfortable Staff was professional and friendly Entertainment was excellent Massage spa was wonderful Beach was very clean Besides the fruits that were amazing The overall quality of the food at the buffets Could be improved, particularly the meats

Posted by on 20 May 2019

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Comment from Hotel Management

21 May 2019 by Hotel Management

Dear Guest, We appreciate your kind feedback. It pleases us to know you had a great time and enjoyed our facilities, servíces, accommodations, entertainment, spa and beach. Thanks for your suggestions regarding our gastronomy. We will take your kind comments in great consideration in order to improve our services and the culinary experience of our guests. Hopefully, we will be welcoming you again in the near future. Warm Regards, Hotel Management

5 out of 5
Nice hotel, beautiful pools delicious food, great construction

Posted by on 27 Jul. 2018

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Comment from Hotel Management

27 Jul. 2018 by Hotel Management

Dear Guest, Thanks a lot for your review and for the valuable time you invested to share your experience with other travelers. It is an honor to read your feedback and realize what a pleasant stay you had while staying at The Reserve Paradisus Punta Cana. It has been a pleasure to have you as our beloved guest. Hopefully, we will be welcoming you again in the near future. Warm Regards, Hotel Management

4 out of 5
Great hotel, but I would not buy the trip protection insurance from Travelocity. Bad experience with insurance, you pay them but when something happens they give you the run around. Terrible!

Posted by on 18 May 2018

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Comment from Hotel Management

20 May 2018 by Hotel Management

Dear Guest, Thanks for your review and kind words regarding our property. We are glad to know you enjoyed your stay at Paradisus Punta Cana. On the other hand, I am sorry for the bad experience you had with the Travelocity insurance. We really hope to have another opportunity to welcome you at our hotel in the near future. Warm Regards, Hotel Management

5 out of 5

Excellent!

Pros: Most everything.
Cons: More shows
Location: Location is great. Close to the airport.
My Wife and I have been to Punta Cana at least a dozen times. The Reserve at Paradisus was the best experience ever! The Hotel was very nice, the food was very good and the service was awesome! We will go back! Ron & Dana

Posted by , from Stafford, Virginia on 30 Jan. 2018

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Comment from Hotel Management

3 Mar. 2018 by Quality

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Paradisus is the best hotel in DR

Pros: Everything
Cons: Pool table, ping pong, interactive games
Location: Close to the airpot, central to day trips which you book in the hotel lobby or on the beach.
I have been to Paradisus Punta Cana 6 years in a row and each time I am still in awe of the beauty of the grounds, the beautiful crystal clear beaches, and the friendliness and helpfulness of the staff. The rooms are so well appointed and clean. How do you rate this hotel a 2, it probably is because nothing really make you happy. I will continue to look forward to our yearly trip to the Paradisus Punta Cana

Posted by , from Long Island NY on 11 Nov. 2017

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5 out of 5

Paradise in Punta Cana

Great resort for the price, my wife and I stayed the last week of April for 8 days along with 3 other couples. Check in was a little slow and confusing, we weren't told about making reservations for the specialty restaurants, thankfully our friends were when they checked in. We were aware that this was a family resort and we're okay with that however the sound transmits due to a lock off door between units, and we were awakened by a toddler screaming in the middle of the night and early morning for the first 3 days, the staff were great to relocate us to a quieter unit in a different building on the Reserve. The reservation system for the specialty restaurants was terrible, you need to book 24hrs in advance and you need another confirmation the day you are dining, something we never received, although we reserved 4 dinners we were only seated for 2. Beach was great with a reserved section for the Reserve guests, drink service on beach, bar close by along with restrooms, day bed plus 2 loungers under a canopy were easy to get and not overcrowded. One negative was that the name brand liquor was not included in the price, Ocean has great sand, waves were a little rough due to storms, but manageable and safe with no undertow. All staff were great! I definitely recommend this resort, keep in mind that the Reserve does have children you may want to look the other side of this resort or Paradisus Palma Real, we have stayed at the Paradisus playa Del Carmen very similar

Posted by on 2 May 2017

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Comment from Hotel Management

18 Jun. 2017 by HM

Dear Guest, I would like to thank you for your preference in selecting our The Reserve at Paradisus Punta Cana . I feel very happy to learn that your overall experience while under our care has been memorable and sincerely appreciate the time you have dedicated to write this review. I really thank you for also having taken the time to recognize the service provided by our staff. We will be looking forward to host your next vacation at this, your home in the Caribbean, The Reserve at Paradisus Punta Cana Resort. Kind regards, Adrián Alonso Hotel Manager

3 out of 5

Balanced review of the Reserve at Paradisus Punta

Pros: Beautiful site
Cons: Food, drinks, activities, sly sales techniques
Location: A number of booze cruises, dolphin/diving etc tours.
Being time share owners and having visited many over the past 20+ years I'll try to provide an accurate review. The Pro's: Fantastic landscaping, architecture, pools and beach were very nice and the staff was uniformly pleasant. It was quite easy to reach Punta Cana from the east coast but watch carefully for the packages since they book you on longer routes and multiple connections. Quick ground transport by taxi (35.00 USD) , generally pleasant rooms with balconies. The Con's: All inclusive meals were middling at best and we actually found the buffets had some of the better dinner meals. Wine/other alcoholic beverages sub par unless you upgraded to Royal service 50-60.00PP/day for branded non watered down sources and access to pay restaurants. Very sly in getting people trapped into listening to 2+ hrs of sales for Melia resorts. They claim not a time share but it very much is one with a twist and very expensive. Do your homework before you even think of listening to this including aftermarket sales of the same brand. Activities quite limited on site especially water sports without paying outside/contract sources. Overall, a really pretty place with a beautiful beach (need to walk 10 minutes or take the shuttle since this is a very large site) and multiple pools. Great if that's all you are looking for otherwise given lower food/drink quality and fewer activities I would keep on looking.

Posted by , from New Hampshire on 18 Nov. 2016

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About the The Reserve at Paradisus Punta Cana Resort - All Inclusive

Location Bavaro Beach, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Climbing wall included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Golf - number of holes 27
  • Golf - green fees included
  • Golf - transportation to golf course included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Tennis lessons included
  • All non-motorized water sports included
  • Theme parties included

Property Features

The Reserve at Paradisus Punta Cana Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At The Reserve at Paradisus Punta Cana Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 11 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 8 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 170 guestrooms or units
  • 3 levels
  • 8 buildings
  • 11 dining venues
  • 2 bars on the beach
  • 8 bars or lounges
  • Built in 2008
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms1
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (24 km / 14.9 mi)
  • Property shuttles: Free beach shuttle; area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

The Reserve at Paradisus Punta Cana Resort - All Inclusive offers 170 accommodations with private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony or patio (furnished)
  • Dining room
  • Living room
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 8 AM to 10 AM.

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Gabi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

HydroGrill - This poolside restaurant specializes in barbecue and serves brunch and lunch. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Reserve at Paradisus Punta Cana Resort - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Paradisus Punta Cana Reserve
  • Punta Cana Paradisus Reserve
  • Punta Cana Reserve
  • Reserve Paradisus Punta Cana
  • Reserve Paradisus Punta Cana Resort All Inclusive
  • Reserve Paradisus Resort All Inclusive
  • Reserve Punta Cana
  • Reserve Punta Cana Paradisus
  • Reserve Punta Cana Resort
  • Reserve Resort Punta Cana
  • The Reserve at Paradisus Punta Cana Resort All Inclusive
  • Reserve Paradisus Punta Cana All Inclusive
  • Reserve Parasus Punta Cana In

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

1 Child Stays and Eats Free

Book a stay in any room category for travel now - December 22, 2020, and 1 child age 12 years or younger stays and eats free when sharing the same room with 2 adults. The child must be included on the reservation to receive this offer.

Blackout dates: December 22, 2019-April 30, 2020. Full details at check-in. Valid for new reservations only. One child 12 or younger eats free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limit of 1 child per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.