The room smelled like urine even the hallway outside of the room smelled like urine. The outside door close to my room wouldnt allow key access so i had to walk
around the the building to the front lobby to gain access inside the building.
Had to move rooms because of faulty smoke alarm. The second room had an air/heat unit that didnât work so half of the suite was cold. The volume would not work on the tv in the living room nor the bedroom. The front desk said they would have somebody look at it, but did not.
Hotel common areas and room were newly remodeled. Room was clean. Bedding clean and comfortable. However, kitchenette was not stocked with anything. Room heater was so loud it had to be unplugged. TV did not work. And shower water was lukewarm.
The worker at the front desk was very friendly and efficient. Hotel location was very convenient to the military base. The Italian restaurant in the hotel was very good. There was also a very good Thai restaurant across street.
Overall, for the price, it was a decent stay.
I honestly love staying at this hotel, but the room I got this time I stayed had a microwave that didnât work and no forks or any utensils to use in my room. I called the front desk Saturday night to tell the clerk about the microwave and she gave me the run around about calling the manager that night. The next morning I called, there was another clerk who told me he was going to get the housekeeping crew to find another microwave. It took me about 5 attempts of getting in touch with somebody about the microwave. When I asked for a discount or something for my inconvenience, thatâs when the situation was handled. It shouldnât have had to take for me to speak with anyone more than twice about an issue I was having.
The staff is always welcoming and helping with the key cards. I wish they had another way to get into the rooms, but anyways. My stay here is always good. I never had too much of an issue with anything other than the key cards to get into the room. The bathroom is small though lol, but I have managed.