6/10 Okay
Suzanne B.
5 Dec 2023
Liked: Cleanliness
Near Thanksgiving Disaster
Host was nonresponsive about 1 month prior to arrival. Gave no arrival instructions and it took VRBO over an hour to get host on the phone. She did not remember we had booked and said her messages from me did not show up. They did in October and she responded then. We drove 10 hours to Richmond and had family flying in the next day. Host needs to work on responsiveness and create a backup system for pending rentals. A calendar perhaps would work. We very nearly had to find new accommodation for our whole family for the holiday because the host did not remember that we had booked. The house was fine but it was obvious that we were not expected. Not a great way to start the holiday
Suzanne B.
Stayed 6 nights in Nov 2023