"We went for a concert and stayed at this hotel. It was nice to have free shuttle service so we did not have to worry about parking and drinking. Sta ... " More

By a verified traveller on Sun 19 Nov 2017

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Hotel Description

3.5-star hotel near Rochester Riverside Convention Center, connected to the convention center

Downtown Rochester stay

A stay at this Downtown Rochester hotel places you steps from Rochester Riverside Convention Center and within a 5-minute walk of Monroe Community College. Blue Cross Arena and Genesee River's High Falls are also within half a mile (1 km).

Free airport shuttle

A restaurant and a 24-hour health club are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. A free area shuttle is offered as well.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 460 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, free newspapers, and ironing boards.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$104 per night

Standard Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rochester Riverside Hotel ratings based on 12 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Rochester Riverside Hotel

Everyone (8) Couples (1) Family (4)
3 out of 5

Posted by on 9 Jun. 2019

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3 out of 5
Location was convenient for our needs Needs updating. Elevators were dirty and the window in the room was so dirty we could not enjoy the views

Posted by on 29 May 2019

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2 out of 5
The property was super convientent and clean. Rooms were comfortable and even though hotel was busy, it was very quiet. House keeping was terrible! Our stay was 4 days and on the third day we finally had to ask for clean towels and to have our trash emptied. No one replenished our coffee (which was terrible anyway) pot was nasty, not to mention running out of toilet paper.

Posted by , from Columbus, GA on 20 May 2019

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4 out of 5

Posted by on 20 May 2019

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1 out of 5
Easily the worst hotel experience we've ever had. We arrived at 3:30pm to check in and were told there were no rooms available because they were being "inspected". Check in starts at 3pm and we waited until well after 4pm for a room to become available. When we got to the room, only one of our two room keys worked. The bed was so broken we couldn't even sit on the end without feeling like it would collapse. The windows were horribly dirty. We were in Rochester for an event (UFC) and all the nearby hotels were fully booked, including ours, so we didn't even have the option of leaving and going somewhere else.

Posted by on 19 May 2019

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3 out of 5

Posted by on 11 May 2019

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3 out of 5
The hotel is not the same as it was 3 years ago when we stayed. New owners now. No coffee or water out in lobby.we miss that .Both keys did not work late @ night when returning to our room, had to waite 10 min in hall for security to let us in .Also did not enjoy the sleep # bed, did not sleep well~will not be staying again

Posted by on 29 Mar. 2019

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Comment from Hotel Management

29 Apr. 2019 by Riverside Hotel

Dear Anonymous, Thank for taking the time to provide your valuable feedback. The goal of the Rochester Riverside Hotel is to ensure all our guest are provided with exceptional service and along various amenities. I agree going forward the water station in the lobby is an excellent additional amenity for out guest to enjoy. I would love the opportunity to chat with you and allow the hotel a second chance. Best Regards, Rochester Riverside Hotel

4 out of 5

Posted by on 12 Mar. 2019

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4 out of 5
It was conveniently located downtown, very close to where we needed to be. The staff was very friendly and the breakfast buffet was one of the better ones we have had. The wall paper in our room looked a little old and was peeling in some places. But the room looked clean, you could just tell nothing had really been updated in awhile. Good place for an overnight stay.

Posted by on 20 Feb. 2019

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Comment from Hotel Management

22 Feb. 2019 by Operations Manager

Dear valued guest, Thank you for taking the time to provide us with your feedback! I am thrilled to hear you enjoyed our convenient downtown location and our delicious breakfast buffet. We consider our staff to be our greatest asset and I am pleased to hear they were friendly! I am sorry to hear there was peeling wallpaper in your room. Please know I will address this concern with our housekeeping and maintenance team to ensure it is fixed. We hope to see you again the next time you find yourself in Rochester! Warm wishes, Breanna Young, Operations Manager

4 out of 5
Next time I will sure to request a room with a river view. The view from the room we had were in, was of the roof of the parking garage. The hospitality staff was excellent. The restaurant food was very good, & the portions plentiful.

Posted by , from Cazenovia, NY on 15 Nov. 2018

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Comment from Hotel Management

16 Nov. 2018 by Front Office Manager

Dear valued guest, Thank you for taking the time to provide us with your positive feedback! We love our river view rooms, and we would be more than happy to provide you with one during your next stay. Our staff is eager to please and provide guests with genuine hospitality, and I look forward to sharing your kind words with them. While relatively new, ROC Burger has become a local favorite for delicious, fresh burgers, and we are proud to be able to offer them as a service to our guests. We hope to see you again soon! Warm wishes, Breanna Young, Front Office Manager

About the Rochester Riverside Hotel

Location 120 East Main Street, Rochester, NY 14604

Property Features

There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. A 24-hour health club, tour/ticket assistance, and concierge services are also featured at the business-friendly Rochester Riverside Hotel. For a fee, parking is available. This 3.5-star Rochester hotel is smoke free.

  • 460 guestrooms or units
  • Dining venue
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Rochester, NY (ROC-Greater Rochester Intl.) (7.5 km / 4.7 mi)
  • Train station: Rochester Station (1 km / 0.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Rochester Riverside Hotel offers 460 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Rochester hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy breakfast daily.

ROCBurger on Main - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 5:30 AM to 1:00 AM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 5:30 AM to 1:00 AM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 50.00 per accommodation, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 17.00 per night
  • Pet fee: USD 50.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rochester Riverside
  • Clarion Hotel Rochester Riverside
  • Clarion Rochester
  • Radisson Hotel Rochester Riverside

You should know

  • Rochester Riverside Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.