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"Rooms too old....neighborhood too shady....Front desk understaffed.....no free breakfast or complimentary snacks....door plastic keys terrible....need ... " More

By a verified traveller on Fri 04 Oct 2019

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Hotel Description

3.5-star hotel near Rochester Riverside Convention Center, connected to the convention center

Downtown Rochester stay

A stay at this Downtown Rochester hotel places you steps from Rochester Riverside Convention Center and within a 5-minute walk of Monroe Community College. Blue Cross Arena and Genesee River's High Falls are also within half a mile (1 km).

Free airport shuttle

This hotel doesn't skimp on freebies - guests have free WiFi and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the 24-hour health club and conveniences like a 24-hour front desk and concierge services.

Free WiFi, flat-screen TVs

The 460 guestrooms have flat-screen TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include ironing boards, desks, and free toiletries.

Standard Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rochester Riverside Hotel ratings based on 19 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Rochester Riverside Hotel

Everyone (9) Couples (5) Family (8)
1 out of 5
I arrived at the location to find out my reservation was cancelled within and had to shuffle me to a different hotel where the walls were thin and could hear everything next door.

Posted by on 9 Nov. 2019

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1 out of 5
We couldn’t get in the place the entrance is blocked off

Posted by on 3 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by L

Thank you for staying with us. We appreciate your feedback.

3 out of 5
Rooms too old....neighborhood too shady....Front desk understaffed.....no free breakfast or complimentary snacks....door plastic keys terrible....needed six before one worked!!!!

Posted by on 4 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by L

Thank you for staying with us. We appreciate your feedback. We are going through some renovations to bring this building back to life.

2 out of 5
Definitely wish I would have went elsewhere. I found several condom wrappers in the first room, and it was dirty. The second room was clean but there were no remotes for the tv or the bed. Should’ve went across the street to the Hyatt. Good value I suppose

Posted by on 20 Aug. 2019

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Comment from Hotel Management

24 Sep. 2019 by L

Thank you for staying with us. We appreciate your feedback and working with the housekeeping department to improve their services for our guests.

1 out of 5
Do not stay at the hotel. Go to the Hyatt instead. It is closing in the next year , and in my opinion the price should be 49.00 a night. It smells really bad, no pool in operation, and I booked when it advertised with pool. I also booked with breakfast included and had to go to front desk every morning to prove I had a complementary breakfast. My family who travelled from Canada booked 8 rooms, and they left with a very sour taste of accomadations in Rochester. My nieces room had dirt in her bathroom sink.As my cousin commented “ it should be called the tower of doom”

Posted by on 6 Aug. 2019

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Comment from Hotel Management

24 Sep. 2019 by L

Thank you for staying with us. We appreciate your feedback and have been working diligently with staff and managers to improve our product and services.

3 out of 5
There was no bar. The pool was closed Good thing other things were walking distance

Posted by on 24 Jul. 2019

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4 out of 5
The breakfast was really nice. Better than most in choice and quality.

Posted by on 24 Jul. 2019

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Comment from Hotel Management

18 Sep. 2019 by L

Thank you for staying with us. We appreciate your feedback.

3 out of 5

Posted by on 9 Jun. 2019

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3 out of 5
Location was convenient for our needs Needs updating. Elevators were dirty and the window in the room was so dirty we could not enjoy the views

Posted by on 29 May 2019

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2 out of 5
The property was super convientent and clean. Rooms were comfortable and even though hotel was busy, it was very quiet. House keeping was terrible! Our stay was 4 days and on the third day we finally had to ask for clean towels and to have our trash emptied. No one replenished our coffee (which was terrible anyway) pot was nasty, not to mention running out of toilet paper.

Posted by , from Columbus, GA on 20 May 2019

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About the Rochester Riverside Hotel

Location 120 East Main Street, Rochester, NY 14604

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. The business-friendly Rochester Riverside Hotel also features a 24-hour health club, concierge services, and a safe deposit box at the front desk. Parking is available for a fee. This 3.5-star Rochester hotel is smoke free.

  • 460 guestrooms or units
  • Business center (24 hours)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (11.4 km / 7.1 mi)
  • Train station: Rochester Station (1.1 km / 0.7 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Rochester Riverside Hotel offers 460 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Rochester hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 5:30 AM to 1:00 AM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 5:30 AM to 1:00 AM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 17.00 per night
  • Pet fee: USD 50.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Hotel Riverside
  • Radisson Hotel Riverside Rochester
  • Radisson Hotel Rochester
  • Radisson Hotel Rochester Riverside
  • Radisson Riverside
  • Radisson Rochester Riverside
  • Riverside Radisson Hotel Rochester
  • Riverside Rochester
  • Rochester Riverside
  • Rochester Riverside
  • Rochester Riverside Hotel Hotel
  • Rochester Riverside Hotel Rochester
  • Rochester Riverside Hotel Hotel Rochester

You should know

  • Rochester Riverside Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.