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Hotel Windsor Suites

3.0 star property
3-star spa hotel near Costanera Center

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Photo gallery for Hotel Windsor Suites

Front of property
Double or Twin Room
Lobby
Breakfast, lunch, dinner served; local cuisine
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Victoria Subercaseaux 65, Santiago, Region Metropolitana, 8320154
  • Place, Lastarria District
    ‪2 min walk‬
  • Place, Santa Lucia Hill
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪10 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms)

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 7
  • 7 Twin Beds

About the area

Santiago

Heart of Santiago.With a stay at this Downtown Santiago hotel, you'll be steps from Santa Lucia Hill and Lastarria District. Gabriela Mistral Cultural Center and Pontifical Catholic University of Chile are also within half a mile (1 km).

What's nearby

  • Lastarria District - 2 min walk - 0.2 km
  • Santa Lucia Hill - 3 min walk - 0.3 km
  • Pontifical Catholic University of Chile - 3 min walk - 0.3 km
  • Plaza de Armas - 10 min walk - 0.9 km
  • Santiago Town Square - 12 min walk - 1.0 km

Getting around

  • Matta Station - 4 min drive
  • Catholic University Station - 5 min walk
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Le Bistrot - ‬2 min walk
  • ‪Dómestico - ‬3 min walk
  • ‪Casa Lastarria - ‬3 min walk
  • ‪José Ramón 277: Chopería & Sanguchería - ‬3 min walk
  • ‪Far Away - ‬1 min walk

About this property

Hotel Windsor Suites

3-star spa hotel near Costanera Center
Hotel Windsor Suites offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Windsor Suites.

This 3-star Santiago hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Windsor Suites offers 27 air-conditioned accommodations with safes and blackout drapes/curtains. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. This Santiago hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10000 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Frequently asked questions

How close is Hotel Windsor Suites to the airport?

Hotel Windsor Suites is 11.3 mi (20-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

Does Hotel Windsor Suites have an airport shuttle?

Airport shuttle services are not available at Hotel Windsor Suites.

Does Hotel Windsor Suites offer free breakfast?

Hotel Windsor Suites does not offer free breakfast.

Is there a casino at Hotel Windsor Suites?

No, there is no casino at this hotel.

What time is check-in at Hotel Windsor Suites?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Windsor Suites?

Free parking is not available at this hotel.

Does Hotel Windsor Suites have a pool?

Hotel Windsor Suites does not have a pool.

Does Hotel Windsor Suites have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Windsor Suites have a spa?

This hotel has a spa, which features massages.

How close is Hotel Windsor Suites to downtown Santiago?

Hotel Windsor Suites is 1.7 mi away from Santiago.

Hotel Windsor Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 40 out of 176 reviews
Rating 4 - Poor. 18 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022

10/10 Excellent

MARTHA CECILIA RESTREPO, Bogota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021

4/10 Poor

Jacobus

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check-in

My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too old and the smell not so good the need more care of this building
Stayed 5 nights in Sep 2019

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Windsor Suites

The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

6/10 Okay

Teresa

Liked: Cleanliness
Disliked: Staff & service, room comfort

Good location-Terrible service

Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had quite a pleasant surprise when we checked in to the Windsor Hotel. We had a 8th floor room with a huge balcony that overlooked the San Lucia Park and a great view of the surrounding area. The rooms were soundproof so no traffic noise. The bed was comfortable and the air conditioning worked well. The bathroom was spacious with a tub which unfortunately did not have a faucet that would fill the tub, only a shower that did not work very well. But the rest of the bathroom was fine with a new toilet and sink and counter. Also breakfast was included and it was quite a nice one with lots of fruit, cereal, meat and cheese and juice options. The location of the hotel was close to lots of restaurants and parks. Would stay here again for sure.
Stayed 3 nights in Jan 2019

8/10 Good

Cloreen E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santiago visit

This hotel was central to be able to get around Santiago station not far away and we were able to walk to most of the places of interest adequate for the price and breakfast was ok to start the day with
Stayed 5 nights in Jan 2019

8/10 Good

John

Liked: Room comfort

Good budget option

A good location for a brief stop in Santiago. Reasonably budget hotel, but great location. The room was fine, comfortable and safe.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very tired and old. But the location and price are amazing! Wifi was great!
Stayed 2 nights in Jan 2019

10/10 Excellent

Robert, Fort Lauderdale Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth your money !!

very central and close to downtown points of interest. Great breakfast!
Stayed 2 nights in Nov 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory.
Stayed 6 nights in Mar 2018

4/10 Poor

stefan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Old run down place

TVs didn't work, there was no minibar, the rooms were smelly, air conditioning was loud and only in one room, breakfast was cheap
Stayed 1 night in Dec 2017

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem was that' they staff Serving breakfast too late for a tourist eight o clock in the morning. I left before AND had No breakfast too BAD
Stayed 1 night in Dec 2017

8/10 Good

Suzette

Liked: Cleanliness, staff & service

Quiet and close to everything

Small hotel on quiet street near many places of interest. Our biggest obstacle was the hotel clerk knew NO English, so we could not ask questions such as, "Where are some restaurants?" This would have been extremely helpful for us as we seemed to walk aimlessly until we stumbled upon a great area, which turned out to be close to the hotel via another path. The hotel let us leave out luggage there all day after checkout since our flight was in the evening.

4/10 Poor

Jess, South Carolina, USA

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location but wouldn't stay there again

The location and included breakfast was good but the room was not very clean. The bedding was old and the floors had not been swept. The shower didn't have enough water pressure to even produce a stream of water not to mention it was just cold water. The window wouldn't lock either. Overall, it was not a pleasant experience.

8/10 Good

Monika, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent location at downtown, can walk anywhere

Spacial apartment, OK breakfast, pleasant staff and comfortable beds made an evening return to the hotel after a full day of sightseeing in Santiago great. Place was quiet and clean.

6/10 Okay

Eric, Fort Lauderdale

Modest hotel with friendly folks

The hotel is not easy to access. It does have internet for free which is nice. The rooms a bit crummy with broken toilet. The breakfast very meager and poor, so we bought our own fruit and donuts. But desk staff was helpful and there were many tv channels to choose from.

8/10 Good

Elizabeth, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furnishings are a little dated but you can't beat the price in this part of town! Very well located to all Santiago sights, 5 min walk to metro. Lots of trendy restaurants in the area. Friendly staff and free breakfast!

6/10 Okay

Chirag, New Jersey

Liked: Cleanliness
Disliked: Room comfort

Reasonable price, wish there was a sitting place

This was a fine hotel. For some reason I was put up in a suite with two rooms, two bathrooms, and seven (yes, seven) single beds. It was alright. No desk or a decent sitting place.