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Oakwood Hotel & Residence Surabaya

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Photo gallery for Oakwood Hotel & Residence Surabaya

Indoor pool, open 6 AM to 9 PM, sun loungers
Cafe
Room, 2 Bedrooms
Front of property - evening/night
In-room dining

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116
  • Place, Galaxy Mall
    ‪5 min walk‬
  • Place, Sepuluh November Institute of Technology
    ‪14 min walk‬
  • Place, Airlangga University
    ‪15 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪23 min drive‬

Room options

View all photos for Deluxe King Studio

Egyptian cotton sheets, premium bedding, down comforters

Deluxe King Studio

  • Sleeps 2
  • Free WiFi

View all photos for Two Bedroom Deluxe

Egyptian cotton sheets, premium bedding, down comforters

Two Bedroom Deluxe

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Studio Twin

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Studio Twin

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Executive

Egyptian cotton sheets, premium bedding, down comforters

One Bedroom Executive

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bed Room Premier

One Bed Room Premier | Living area

One Bed Room Premier

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Deluxe

Two Bedroom Deluxe

Two Bedroom Deluxe

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior King

Egyptian cotton sheets, premium bedding, down comforters

Superior King

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Studio Deluxe King

Egyptian cotton sheets, premium bedding, down comforters

Studio Deluxe King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio Deluxe Twin

Egyptian cotton sheets, premium bedding, down comforters

Studio Deluxe Twin

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the area

Surabaya

In suburbs.You'll find Galaxy Mall and Sepuluh November Institute of Technology within a 15-minute walk of this Surabaya hotel. Airlangga University and Rumah Sakit Umum Daerah Dr. Soetomo are also within 3 miles (5 km).

What's nearby

  • Galaxy Mall - 5 min walk - 0.4 km
  • Sepuluh November Institute of Technology - 14 min walk - 1.2 km
  • Airlangga University - 15 min walk - 1.3 km
  • Tunjungan Plaza - 8 min drive - 8.3 km
  • Pakuwon Mall - 17 min drive - 17.5 km

Getting around

  • Margorejo Station - 9 min drive
  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya (SUB-Juanda) - 16 min drive

Restaurants

  • ‪Kopi Kenangan B P Kertajaya Indah - ‬5 min walk
  • ‪Kultur Haus - ‬1 min walk
  • ‪Sop Ayam Pak Min Klaten - ‬5 min walk
  • ‪Kuliner Surabaya RM. Padang SEDERHANA - ‬2 min walk
  • ‪Hallo Surabaya - ‬4 min walk

About this property

Oakwood Hotel & Residence Surabaya

Luxurious 5-star hotel with indoor pool
Oakwood Hotel & Residence Surabaya offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 4 meeting rooms available. The luxury Oakwood Hotel & Residence Surabaya also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 144 guestrooms or units
  • 30 levels
  • Deli
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Oakwood Hotel & Residence Surabaya offers 144 air-conditioned accommodations with tablet computers and safes. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock
  • Tablet computer

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oakwood Hotel & Residence Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

Property Registration Number 8120019110696

We should mention

  • Pool access available from 6 AM to 9 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Frequently asked questions

How close is Oakwood Hotel & Residence Surabaya to the airport?

Oakwood Hotel & Residence Surabaya is 9.5 mi (16-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Oakwood Hotel & Residence Surabaya?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Oakwood Hotel & Residence Surabaya on Jul 12, 2026 start from CA $63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Oakwood Hotel & Residence Surabaya have an airport shuttle?

Oakwood Hotel & Residence Surabaya offers an airport shuttle 24 hours a day, on request, for a charge of IDR 500000 per vehicle, one-way.

How close is Oakwood Hotel & Residence Surabaya to the beach?

This hotel is 4.3 mi (19-min drive) from New Kenjeran Beach.

Does Oakwood Hotel & Residence Surabaya offer free breakfast?

Oakwood Hotel & Residence Surabaya does not offer free breakfast.

Is there a casino at Oakwood Hotel & Residence Surabaya?

No, there is no casino at this hotel.

What time is check-in at Oakwood Hotel & Residence Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Oakwood Hotel & Residence Surabaya?

This hotel offers free self parking.

Does Oakwood Hotel & Residence Surabaya have a pool?

Oakwood Hotel & Residence Surabaya features an indoor pool. Guests can enjoy pool access from 6 AM to 9 PM.

Does Oakwood Hotel & Residence Surabaya have a restaurant?

Yes, there is a restaurant on site.

Does Oakwood Hotel & Residence Surabaya have a spa?

There are no spa services available at this hotel.

How close is Oakwood Hotel & Residence Surabaya to downtown Surabaya?

Oakwood Hotel & Residence Surabaya is 2.5 mi away from Surabaya.

Oakwood Hotel & Residence Surabaya Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 36 out of 41 reviews
Rating 8 - Good. 3 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities
This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Yosep Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Surabaya!
Stayed 9 nights in Jun 2024
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in and check-out process was fast and efficient. The staff were friendly, the rooms were spacious and clean, and the hotel is conveniently located near Galaxy Mall.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Steve Win

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great prices

Hotel was clean and comfortable. Spacious rooms
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

East java

Really nice hotel, good service really nice mall walking distance with lots of excellent food options
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Phebe

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Rooms were spacious.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Adeleen

Liked: Cleanliness, staff & service, property conditions & facilities
Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Nur Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Fie Ling

Disliked: Cleanliness, property conditions & facilities, room comfort

Surabaya trip

The room is so old and dirty. Location is horrible, it’s hard to get in and out.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Customer Service

I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
Stayed 9 nights in Jun 2023
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Very big and clean room. The front desk is so nice to upgrade us to a 1-BR executive room. The service staff are all very friendly. It is also very convenient to get grab/gojek ride hailing service as it will alight you at the hotel’s own drop off area instead of along the roadside. They also have a 24hr restaurant at same building but I think it belongs to another accommodation. Highly recommended!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

chi wai

very good
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

PEI CHING

Liked: Cleanliness, staff & service, amenities
服務人員親切有禮
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sudah berkali-kali nginap disini
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verbleef in executieve room, met compleet ingerichte keuken, magnetron, nespresso machine,vaatwasser, wasmachine, bestek, borden etc... Minpuntje was alleen het lawaai van motoren die 's nachts de straten als racebaan gebruiken.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

TOYOZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前ジャカルタのオークウッドにも宿泊しました とても快適でスラバヤでも迷わず決めました 安心のホテルですね
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, good location, comfortable

In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Good for stay

The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
Stayed 7 nights in Jun 2021
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth for the money

New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Tan

Liked: Cleanliness, property conditions & facilities, room comfort

New and clean hotel

Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Greggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puas Selama Menginap Di Oakwood

Kamar Bagus . Layanan Bagus . Bersih . Kamar Besar .
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025