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"I prefer modern surroundings so this place was right up my alley from a look and location standpoint. My only complaints were the woman who checked us ... " More

By a verified traveller on Mon 11 Jun 2018

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Hotel Description

3.5-star hotel near Everson Museum of Art

City center stay

Within a 10-minute walk of this Downtown Syracuse hotel, you'll find Everson Museum of Art and SUNY Upstate Medical University. OnCenter Complex and Erie Canal Museum are also within half a mile (1 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Self parking, express check-out, and a computer station are also offered.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 277 guestrooms offer free WiFi and room service. Other amenities include premium bedding, rainfall showerheads, and coffee/tea makers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$129* Per night/room 20 Oct. - 21 Oct.

Executive Room, 1 Double Bed, Non Smoking (Leisure)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Feature)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Syracuse ratings based on 31 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Syracuse

Everyone (9) Couples (2) Family (3)
5 out of 5
The room was perfect. Hotel staff were very helpful and friendly. Would definitely stay there again.

Posted by on 3 Sep. 2019

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3 out of 5
The desk clerk wasn’t very welcoming. We were assigned the handicapped room. The hotel charges $15 to park. The parking is directly connected to the hotel. A bar and restaurant are onsite too.

Posted by on 21 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Jeremiah T

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5 out of 5
Check In was great,,,,,,50 characters needed ....ok do you hear me now...:-(

Posted by on 2 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Jeremiah T

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

3 out of 5
I found the room to be very crowded due to the round floor plan of the building. There is a lot of defered maintence in both the bathroom and the desk area. I was also disappointed to find out I didn't qualify for points because I booked through a third party!!!

Posted by on 14 Apr. 2019

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Comment from Hotel Management

22 May 2019 by Jeremiah T

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

4 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Jeremiah T

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2 out of 5
No good, will not be revisiting. Phone didn’t work

Posted by on 21 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Jeremiah T

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again should you change your mind.

4 out of 5

Very contemporary but noisy

I prefer modern surroundings so this place was right up my alley from a look and location standpoint. My only complaints were the woman who checked us in was cold and the room was on the freeway side — noise all night. I was too tired to care, but if you’re a light sleeper it could be a problem. We ate dinner at the hotel restaurant. My husband enjoyed his chicken and orzo. I had a pesto shrimp dish. There were only four over cooked shrimp and the pesto was oily. However we liked our server.

Posted by , from Las Vegas on 11 Jun. 2018

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Comment from Hotel Management

21 Jun. 2018 by Jeremiah T

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will look into the issues you mentioned and ensure our staff know to look for similar problems moving forward. We hope you will visit us again.

3 out of 5

Close to where l had to be.

Experience was good. The shuttle service was great.

Posted by , from Oklahoma on 3 Apr. 2018

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Comment from Hotel Management

5 Apr. 2018 by Jeremiah T

Thank you for letting us know about your stay, we hope to see you again should your travels bring you back to Syracuse.

1 out of 5

You get what you pay for

I booked my stay through Travelocity so I don't know whether my complaint is with the hotel or with Travelocity. Part of my " booking" included breakfast for an additional $15 per person per day. I paid for this in advance for 2 people so an additional $30 per day for 2 days. It ended up being just me but on the first morning i was told that i should have gotten a "coupon" for the breakfast that i did not get. On the second morning when i got my bill, I saw that i was charged for parking that I did not use. I went to the front desk and got that corrected and asked about the breakfast. While they gave me a coupon for my breakfast, they could not credit me for the other 3 breakfasts that i paid for. Not happy but wiser. Won't use expedia; won't use Travelocity; won't stay here; and wont pay for extras.

Posted by , from P on 4 Jul. 2017

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3 out of 5

Not so happy

Rooms dont have refrigerator, hot water when off and people at front desk is too serious. Other hotels with less rating are more confortable.

Posted by , from long island NY on 4 Nov. 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12500 square feet (1161 square meters) and includes conference space. The business-friendly Crowne Plaza Syracuse also features a 24-hour fitness center, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee. This 3.5-star Syracuse hotel is smoke free.

  • 277 guestrooms or units
  • 20 levels
  • 12500 sq ft of conference space
  • 1161 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Rollaway/extra beds available
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Syracuse, NY (SYR-Hancock Intl.) (12.1 km / 7.5 mi)
  • Train station: Syracuse Regional Transportation Center (4.6 km / 2.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Syracuse offers 277 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Crowne Plaza Syracuse has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

Airport shuttle service is available from 4:30 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered from 4:30 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 15 per person (approximately)
  • Self parking fee: USD 15.00 per day
  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Syracuse
  • Crowne Plaza Syracuse
  • Syracuse Crowne Plaza
  • Renaissance Syracuse
  • Crowne Plaza Syracuse Hotel
  • Crowne Plaza Syracuse Hotel
  • Crowne Plaza Syracuse Syracuse
  • Crowne Plaza Syracuse Hotel Syracuse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Syracuse-Hotels-Crowne-Plaza-Syracuse.h892937-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.