Ratings based on 23 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.2 Room comfort
5.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5out of 5
Recommended
for Everyone
by A traveller fromFairport, NY

Delightful stay!

Posted 23-Jun-2015
We were only in Toronto for a concert, but we were very pleased with the hotel. The staff was very friendly and helpful. The room was lovely and the bed was comfortable. We would stay here again.
4out of 5
Recommended
by ajaxstmarys2 fromBermuda

Good value for money and great location for shopping, movies, theatre. Right in the middle of everything.

Posted 1-Nov-2012
Cons: No free Internet
Good value for money and great location for shopping, movies, theatre. Right in the middle of everything.
1out of 5
by familytraveller369 fromottawa

Worst experience ever at a hotel due to awful treatment by hotel staff

Posted 19-Jul-2011
Cons: poor treatment by staff
I arrived at hotel with my wife and infant son late on Friday evening, past midnight after a 6 hour drive. We were very tired and just wanted to get to bed. Upon check in at the desk I was informed by the front desk clerk that the hotel's underground parking garage was full and consequently there was no room to park my vehicle. The clerk directed me to use the public underground parking garage in the building next door. The clerk specifically stated that the public parking garage was cheaper than the hotel daily parking rate. She went on to say that the public garage cost $6.00 per night on weekends. Following checkin I drove my car to the nearby public parking lot, paid the $6.00 parking fee at the self administered kiosk, put the parking stub on the dashboard of my car to display proof of payment, locked the car, returned to the hotel and went to bed. Next morning at approximately 9:00 am I returned to my car to find a $42.00 parking ticket on my windshield levied by the parking authority. Upon examination I discovered that the $6.00 fee only covered parking until 5:00 am the following morning. In order to receiveing a parking ticket, I was supposed to pay an extra fee at the time of parking. Although this point was stated in small print on signage at the parking payment kiosk, the hotel attendant made no mention of this fact. I went back to the hotel to report this matter to the hotel reception staff and I was referred to the front desk manage. To add insult to injury, the manager's reaction was very disconcerting to say the least,. Everything I said was met with a response to the effect that the hotel asumes no responsibility and there would be no financial offset on my hotel bill. Even when I recommended that the staff include the additional information concerning extra fees whenever they recommended use of the public parking lot in future, his comments were still focussed on how the hotel assumed no responsibility for any extra financial charge. This made both my wife and I somewhat upset and had the effect of ruining what should otherwise have been a pleasant weekend in Toronto sightseeing and visiting family. I strongly recommend to readers, if good service from hotel staff is at all important to you, avoid the Marriott Downtown Eaton Centre Hotel in Toronto.
4out of 5
Recommended
by BillFromOshkosh fromOshkosh, WI

Being fixed

Posted 13-Feb-2011
Pros: Close restaurants
Unknown to me upon booking: hotel was under renovations... The heat in the lobby and restaurant was not working. So getting in rather late, eating was a chilling experience.... Then they also did work on the hot water from midnight to 4:30am and gave notice at checkin (comping 1/2 breakfast or Marriott reward points). So the morning shower was a bit brisk... After the first 36 hours, things got better... If you have need for internet, book upgraded from the base room. Internet, local and international calling is included in the upgraded price.
4out of 5
Recommended
by livingincalifornia fromsan diego california

The hotel was in a great location!

Posted 7-Feb-2011
Pros: Close restaurants, Free Internet
My mother and I enjoyed a wonderful stay at this hotel. The staff was very friendly and always willing to help with directions or ideas on places to dine or visit. For two women who love to shop, this was an ideal place since the hotel is connected to a mall. It was very satisfactory in terms of cleanliness and service and we always felt safe. I would stay there again and I would recommend it to a friend.
5out of 5
Recommended
by Dushi fromCuraçao

Great location

Posted 7-Feb-2011
Pros: Close restaurants
We were able to walk to so many different areas because this hotel was so centrally located. The staff was extremely helpful and friendly. We would stay here again for sure!
5out of 5
by A traveller

great hotel

Posted 6-Aug-2009
The hotel is located in the heart of Toronto, close to everything you would need. The employees were very hospitable and the room was clean ... privacy is respected ... they would not disturb me even when I asked them to. I forgot I had the do not disturb sign on the door. It was a great experience and I would stay there again ...
5out of 5
by A traveller

A perfect stay

Posted 9-Jul-2008
Desk staff were all friendly, decor simple and modern, loved the court yard outside, I'd always try to ask for a room with a view in this direction. You can walk to many great destinations, Queen Street, Chinatown, Front Street, the waterfront, and subway stops close by in every direction to get to Yorkville, Greektown and more. We rented bikes. Loved going to the Centre Island and Tommy Thompson State. Park, as well as the incredible bike trail from the lake up the Don Valley Parkway.
3out of 5
by A traveller

Needs Improvement

Posted 30-Mar-2007
The room was not properly cleaned or set up at check-in. Missing room service book, missing complimentary coffee and tea materials, dirty bathroom - only the bed was made up. Poor front desk service. Room furniture, bathroom and decor really need updating.
5out of 5
by A traveller

Excellent Choice!

Posted 29-Mar-2007
Excellent location, superb staff and service, comfortable, clean rooms. Attached to a HUGE mall and close to local transportation."
Comment from Hotel Management
23-May-2015 by Frank Strippoli, Hotel Management
Thank you for the kind words regarding your most recent stay at The Toronto Marriott Eaton Centre. I will be sure to pass along your comments to our associates. We look forward to your next stay.