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City Oasis Inn Townsville, SureStay Collection by BW

Property class: 4
4-star hotel near Castle Hill

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, sun loungers
Reception
Executive Apartment, 1 Queen Bed | Private kitchen
Sports facility
Family Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪8 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Executive Room

  • Sleeps 2
  • Free WiFi

View all photos for Executive Kitchenette

Executive Kitchenette

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Family Room

Family Room

Family Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds
  • Free WiFi

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Apartment

Television

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds
  • Free WiFi

Executive Room

  • Sleeps 2
  • Free WiFi

Standard Room

  • Sleeps 2
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4
  • Free WiFi

1 Double 1 Single, Non-Smoking, Pet Friendly Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3
  • Free WiFi

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6
  • Free WiFi

2 Queen 1 Bunk Bed, Non-Smoking, Executive Room, Family Room, Wi-Fi, Air-Conditioned

  • Sleeps 6
  • Free WiFi

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2
  • Free WiFi

Executive 1 Queen Bed Suite Room With Kitchen Bathtub Wifi Non Smoking

  • Sleeps 2
  • Free WiFi

1 Double 1 Single, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3
  • Free WiFi

Standard Apartment

  • Sleeps 8
  • Free WiFi

Standard Room, Multiple Beds (Pet Friendly)

  • Sleeps 3
  • Free WiFi

1 Queen Bed, Nonsmoking, Executive Room, Air Conditioning, Bathtub

  • Sleeps 2
  • Free WiFi

Executive Kitchenette

  • Sleeps 2
  • Free WiFi

Loft

  • Sleeps 2
  • Free WiFi

Family Room

  • Sleeps 6
  • Free WiFi

Two-Bedroom House

  • Sleeps 4
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

About the area

Townsville

City center stay.Within a 15-minute walk of the hotel, you'll find Castle Hill and Queens Gardens. Museum of Tropical Queensland and Maritime Museum of Townsville are also within 2 miles (3 km).

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queens Gardens - 8 min walk - 0.7 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Queensland Country Bank Stadium - 16 min walk - 1.4 km
  • Strand Park - 18 min walk - 1.5 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 16 min drive

Restaurants

  • ‪Cafe Spuntino - ‬4 min walk
  • ‪A Touch of Salt - ‬8 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪City Lane - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

4-star hotel near Castle Hill
City Oasis Inn Townsville, SureStay Collection by BW offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. Barbecue grills, tour/ticket assistance, and a garden are also featured at the business-friendly City Oasis Inn Townsville, SureStay Collection by BW. Self parking is free.

This 4-star Townsville hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 3 buildings
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

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The price is CA $142
CA $156 total
includes taxes & fees
May 17 - May 18
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • HDTV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33 per night.
  • Cribs (infant beds) are available for AUD 25 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

How close is City Oasis Inn Townsville, SureStay Collection by BW to the airport?

City Oasis Inn Townsville, SureStay Collection by BW is 4.1 mi (16-min drive) away from the Townsville, QLD (TSV) airport, the closest popular airport to the property.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on May 17, 2026 start from CA $128, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does City Oasis Inn Townsville, SureStay Collection by BW have an airport shuttle?

Airport shuttle services are not available at City Oasis Inn Townsville, SureStay Collection by BW.

How close is City Oasis Inn Townsville, SureStay Collection by BW to the beach?

This hotel is a short 12-minute walk from The Strand Beach and 2.1 mi (6-min drive) from Pallarenda. Don't forget your sunscreen!

Does City Oasis Inn Townsville, SureStay Collection by BW offer free breakfast?

Free breakfast isn’t offered at City Oasis Inn Townsville, SureStay Collection by BW, but cooked-to-order breakfast is offered for a fee of between AUD 8 and 25 for adults, AUD 5 and 25 for children.

Is there a casino at City Oasis Inn Townsville, SureStay Collection by BW?

No, there is no casino at this hotel.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM.

Is there free parking at City Oasis Inn Townsville, SureStay Collection by BW?

This hotel offers free self parking. Extended parking is available for AUD 7.5 per night.

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

City Oasis Inn Townsville, SureStay Collection by BW features an outdoor pool.

Does City Oasis Inn Townsville, SureStay Collection by BW have a restaurant?

City Oasis Inn Townsville, SureStay Collection by BW is home to Sidewalk Cafe & Bar, which features al fresco dining.

Does City Oasis Inn Townsville, SureStay Collection by BW have a spa?

There are no spa services available at this hotel.

How close is City Oasis Inn Townsville, SureStay Collection by BW to downtown Townsville?

City Oasis Inn Townsville, SureStay Collection by BW is 0.3 mi away from Townsville.

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 535 reviews
Rating 8 - Good. 227 out of 535 reviews
Rating 6 - Okay. 41 out of 535 reviews
Rating 4 - Poor. 20 out of 535 reviews
Rating 2 - Terrible. 5 out of 535 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Kloe

Stayed 1 night in Nov 2025

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness
Dark & dingy. 3 inch cockroach. Enough said.
Stayed 1 night in Nov 2025

4/10 Poor

Ian

Travelled with family and small children
Disliked: Amenities
The room was tiny and the bathroom was barely bigger than a wardrobe, also there was no sink in the bathroom and all teeth cleaning, shaving etc.. had to be done in the small sink in the kitchen.
Stayed 4 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025

8/10 Good

jodi

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when in Townsville. This time I stayed in a larger room which had a bath. Loved my soak. Also brought my dog this time which is fantastic. The grounds are well looked after. Cafe is good for breakfast. Staff are always friendly and helpful. My only suggestions would be a handrail for the spa and pool. I’ve had a knee operation and can’t hop in the spa and pool as I can’t get myself out of it without a rail. I would love to get in it. I’m sure there are other travellers like me. Also some cookies with the tea & coffee sachets would be great. See you next time
Stayed 1 night in Nov 2025

10/10 Excellent

Tenneil

Stayed 3 nights in Oct 2025

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.
Stayed 4 nights in Sep 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025

8/10 Good

Rachel

Stayed 1 night in Sep 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Callum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expected for the price. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Aug 2025

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025

10/10 Excellent

Marie-Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

8/10 Good

Gareth

Stayed 1 night in Jul 2025

10/10 Excellent

Lawrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025

4/10 Poor

Kelly

Travelled with group
Liked: Cleanliness
The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.
Stayed 1 night in Jun 2025

6/10 Okay

Kylie-maree

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception friendly. Fan wasnt working, moved to a downgraded room from one we paid for.
Stayed 1 night in Jun 2025