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4.0 out of 5

"Claiming 'Beach Access' is not true. This hotel is miles from the beach. They also need an ATM on-site and possibly a shuttle bus to the beach or th ... " More

By a verified traveller on Mon 31 Dec 2018

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Hotel Description

4-star hotel near Tulum Beach

Tulum retreat

You'll find Tulum Beach and Tulum Mayan Ruins within 3 miles (5 km) of this Tulum hotel. Playa Paraiso and Tulum National Park are also within 3 miles (5 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a poolside bar. Enjoy the a rooftop terrace and perks like free self parking and free WiFi. A bar/lounge, a garden, and a picnic area are also provided.

Free WiFi, LED TVs

The 78 guestrooms have LED TVs with cable channels and offer free WiFi and minibars. Room service, premium bedding, and rainfall showerheads are also available.

Standard room 1st floor ( king or 2 double beds)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$116* Per night/room 10 May - 11 May

Deluxe suite 1 King bed (jacuzzi & roof garden)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite 1 king bed with jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King or 2 Beds 2nd & 3rd floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Aluna Hotel Tulum ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aluna Hotel Tulum

Everyone (1)
4 out of 5
Claiming 'Beach Access' is not true. This hotel is miles from the beach. They also need an ATM on-site and possibly a shuttle bus to the beach or their claimed 'Beach Club' associated hotels. Staff is very friendly.

Posted by , from Annapolis, MD on 31 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Francisco Rodriguez. Rooms Division Manager

Dear Guest. Thank you very much for your kindly comments and we will take care about your comments. Kind regards.

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. You'll find a business center on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and spa services are also featured at Aluna Hotel Tulum. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Tulum hotel is smoke free.

  • 78 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (118.9 km / 73.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Aluna Hotel Tulum offers 78 accommodations with minibars and safes. Beds feature premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11 AM.

Onsite venue - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11:00 PM.
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 11:00 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Aluna Hotel Tulum

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 40 for adults, USD 15 and USD 40 for children (approximately)
  • Airport shuttle fee: USD 280 per vehicle (roundtrip)
  • Airport shuttle fee per child: USD 00 (roundtrip), (from 4 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluna Hotel
  • Aluna Tulum
  • Aluna Tulum Hotel
  • Aluna Hotel Tulum Hotel
  • Aluna Hotel Tulum Tulum
  • Aluna Hotel Tulum Hotel Tulum

You should know

  • Aluna Hotel Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.ca/Tulum-Hotels-Aluna-Hotel-Tulum.h28833152-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.