Skip to main content
Beginning of main content

"I loved the property, it was clean, beautiful, and relaxing. Loved the yoga classes, the staff! Everyone was very helpful and professional, especially ... " More

By a verified traveller on Tue 27 Apr 2021

Enter dates to see availability

Hotel Description

Beachfront hotel near Tulum Beach

On the beach

You'll be within half a mile (1 km) of Tulum Beach and 2 miles (3 km) of Tulum National Park with a stay at this Tulum hotel. Sian Ka'an Biosphere Reserve and Playa Paraiso are also within 3 miles (5 km).

Fun at the beach

This hotel features a restaurant, a beach bar, and a bar/lounge. Guests will appreciate free perks like free self parking and WiFi in public areas. A terrace, a garden, and a snack bar/deli are also on offer.

In-room dining

The 43 guestrooms offer room service, free bottled water, and safes. Showers and free toiletries are also available.

Garden View Shared Bath

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$216* Per night/room 29 Jun. - 30 Jun.

Ocean view Room Beach Zone

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Tower Ocean View 2nd Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Suite Panoramic View w/ Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Partial Ocean View Shared Bath

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Oceanfront Premium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Coco Tulum Zen Zone Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Coco Tulum Zen Zone Hotel

Everyone (1)
5 out of 5
I loved the property, it was clean, beautiful, and relaxing. Loved the yoga classes, the staff! Everyone was very helpful and professional, especially Gibran, he was very attentive and resourceful.

Posted by on 27 Apr. 2021

Was this review helpful to you?
1 out of 5
The only thing going for this hotel is the swings near the beach, and the shrimp pizza. This hotel was terrible, our doors to our room took about 30 mins to get opened, staff had to basically use a screw driver to get in, while standing there waiting we got eaten up by mosquitoes. They finally put us in a different room. In the new room that a.c wouldn’t go below 75 degrees so we were roasting. The toilet leaked water all over the bathroom and the hot water didn’t work so we had to shower In cold water. We were told that maintenance would come and fix it early in the morning so that we wouldn’t have another day of cold showers but no one showed up. I do not recommend this place at all. Staff comes off as very nonchalant and uncaring of the issues we were having in our room.

Posted by on 17 Oct. 2019

Was this review helpful to you?
5 out of 5
The location and staff was AMAZING. Martha, Jewel and the other lady at the desk were very tentative and responsive when coordinating activities and giving direction/suggestions. It was unclear that someone is at the location 24/7 to be able to assist with late check-in and that the best way to communicate with them is through whats app or email. Martha ensured to resolve that miss-communication and went above and beyond to ensure our stay was great. I would definitely stay here next time!

Posted by on 25 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Oct. 2019 by Coco Tulum Team

Dear Ashley, Thank you very much for taking some time to share your experience at Coco Tulum. Martha and all the front desk team were so glad to host and help you during your stay. We are really sorry about the front desk working hours missunderstanding. Front desk is open from 7am till 11pm, after that hours we have one security guard that will help you showing where your room is and we leave a welcome letter with some information about the hotel. Hope you can come back and stay with us again soon! Best Regards

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at Coco Tulum Zen Zone Hotel. Free self parking is available. This Tulum hotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Coco Tulum Zen Zone Hotel offers 43 air-conditioned accommodations with safes and complimentary bottled water. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Air conditioning

Food & Drink

Juanita Diavola - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Room service is available.

Spa Services

  • Body treatments
  • Body scrubs
  • Aromatherapy treatments

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 11 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.

  • No rollaway/extra beds available
  • No elevators
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 240 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coco Tulum Hotel
  • Coco Tulum
  • Coco Tulum Zen Zone
  • Coco Tulum Zen Zone Hotel Hotel
  • Coco Tulum Zen Zone Hotel Tulum
  • Coco Tulum Zen Zone Hotel Hotel Tulum

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
url importing http://www.travelocity.ca/Tulum-Hotels-Coco-Tulum-Zen-Zone-Hotel.h15088160-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Tulum-Hotels-Coco-Tulum-Zen-Zone-Hotel.h15088160-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Tulum-Hotels-Coco-Tulum-Zen-Zone-Hotel.h15088160-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.