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Carlton Capri Hotel

3.0 star property
3-star hotel near Piazzale Roma

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Photo gallery for Carlton Capri Hotel

Room amenity
Creator video - submitted by Vashina Natalia
Superior Double or Twin Room
Exterior
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
S Croce 595/a, Venice, VE, 30135
  • Place, Piazzale Roma
    ‪6 min walk‬
  • Place, Grand Canal
    ‪6 min walk‬
  • Place, Rialto Bridge
    ‪13 min walk‬
  • Airport, Venice (VCE-Marco Polo)
    ‪28 min drive‬

Room options

View all photos for Superior Double or Twin Room

Down comforters, minibar, in-room safe, soundproofing

Superior Double or Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Triple Room

Down comforters, minibar, in-room safe, soundproofing

Superior Triple Room

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Single Room

Down comforters, minibar, in-room safe, soundproofing

Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use

Down comforters, minibar, in-room safe, soundproofing

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Down comforters, minibar, in-room safe, soundproofing

Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

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About the area

Venice

Santa Croce stay.Within a 10-minute walk of this Santa Croce hotel, you'll find Piazzale Roma and Grand Canal. St. Mark's Square and Rialto Bridge are also within 2 miles (3 km).

What's nearby

  • Piazzale Roma - 6 min walk - 0.4 km
  • Grand Canal - 6 min walk - 0.4 km
  • Venetian Ghetto - 8 min walk - 0.7 km
  • Rialto Bridge - 13 min walk - 1.1 km
  • Port of Venice - 15 min walk - 1.2 km

Getting around

  • Venice Santa Lucia Station - 6 min walk
  • Venezia Tronchetto Station - 19 min walk
  • Marco Polo Airport (VCE) - 19 min drive

Restaurants

  • ‪KFC - ‬8 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Bacareto da Lele - ‬3 min walk
  • ‪Trattoria Agli Amici - ‬3 min walk
  • ‪Bacaro Quebrado - ‬4 min walk

About this property

Carlton Capri Hotel

3-star hotel near Piazzale Roma
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Carlton Capri Hotel.

This 3-star Venice hotel is smoke free.

  • 36 guestrooms or units
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Carlton Capri Hotel offers 36 air-conditioned accommodations with minibars and safes. Beds feature down comforters. Satellite television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (EUR 30 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Capri
Carlton Capri Hotel
Carlton Capri Hotel Venice
Carlton Capri Venice
Hotel Carlton Capri
Capri Hotel Venice
Carlton Capri Hotel Hotel
Carlton Capri Hotel Venice
Carlton Capri Hotel Hotel Venice

Carlton Capri Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 259 out of 741 reviews
Rating 8 - Good. 300 out of 741 reviews
Rating 6 - Okay. 133 out of 741 reviews
Rating 4 - Poor. 29 out of 741 reviews
Rating 2 - Terrible. 20 out of 741 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Sumit

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staffs at reception could have been more helpful on first couple of days. The staff at the last day was good. Breakfast not worth.
Stayed 2 nights in Dec 2025

8/10 Good

Susana

Stayed 2 nights in Dec 2025

8/10 Good

Jeanne

Stayed 3 nights in Nov 2025

8/10 Good

Shelley, Arden

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and everything worked. The location close o the Santa Lucia train station is convenient for walking around Venice. Our “matrimonial” bed was actually two singles pushed together, leaving a hard ridge in the center.
Stayed 1 night in Nov 2025

10/10 Excellent

Paulo

Stayed 2 nights in Oct 2025

10/10 Excellent

gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and helpful staff
Stayed 2 nights in Oct 2025

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Aug 2025

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very conveniently situated
Stayed 2 nights in Oct 2025

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a great experience at the hotel. However, I had a rude, uncomfortable experience with one of the staff when checking out. He was short with glasses and a buzz cut. The man was extremely rude and making weird comments about my lack of speaking Spanish because of my last name. He only apologized once he could tell how uncomfortable the comment made me and told my boyfriend that “he’s allowed to joke around with the guests”.
Stayed 1 night in Sep 2025

10/10 Excellent

gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room temperature was good
Stayed 1 night in Oct 2025

8/10 Good

Carroll

Travelled with group
Rooms were very small but clean. Beds were fine. No luggage racks or storage. Tucked in a back ally where the gate was locked and we had to find our way in. We were not informed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dr satish

Liked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

BALASUNDARRAJ

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked the property thru Expedia for our vacation well in advance. We requested a king bed they say they don't guarantee king bed agreed. When we walked in it was a ridiculous shocker; a double queen bed was put together the beds were pushed apart and pillows were stuffed in between two twin beds. Then they put a king size mattress pad on top and covered with a fitted sheet(ya they faked a king bed). We rolled out of bed a few times in the night. As the bed was hanging out that part was not usable, and the middle part was too squishy with pillows underneath to sleep on, hence we were left with only about half of a twin bed area to sleep on. The management or expedia did nothing inspite of sharing the issue and showing pictures and videos. The staff took no responsibility for this. It was not all; there was a huge air cooling system sitting on the floor with a large pipe running out the window hence we were not able to close the curtains and it was right next to the bed so getting in and out of bed was a challenge and stressfull on the back. This was a horrible experience & waste of money. Expedia is sure loosing standards.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yoana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 2 nights in Aug 2025

2/10 Terrible

Lidice

Stayed 2 nights in Aug 2025

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable, locación excelente, muy limpio y las amenidades muy bonitas, pienso regresar a este lugar
Stayed 2 nights in Aug 2025

8/10 Good

Donna

Stayed 1 night in Aug 2025

6/10 Okay

Bo Kyung

Stayed 1 night in Jul 2025

4/10 Poor

Cristine

Travelled with group
Disliked: Staff & service
I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Angely

Stayed 1 night in Jul 2025

10/10 Excellent

Makinizi

Liked: Staff & service, property conditions & facilities
Had a great time here!! The staff were incredibly friendly, especially the daytime staff. This was a great hotel for the price. Better than expected by far. I didn’t understand how great a location it was until I was trying to carry my luggage through cobbled the streets of Venice. It is about a six minute walk from the train station.
Stayed 3 nights in Jul 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and very friendly staff. The A/C was confusing and ours ending up being broken, but we were quickly given a new room and they made sure we were comfortable. The public transport made it very easy to get everywhere if you didn't want to walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bathroom door could not be locked. The bed was alright but the service was great. Location was also amazing.
Stayed 3 nights in Jun 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2025