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Castle Hotel Windsor

4.0 star property
4-star luxury hotel near Windsor Castle

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Photo gallery for Castle Hotel Windsor

Lunch and dinner served
Exterior
Staircase
Reception
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Guildhall
    ‪1 min walk‬
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, Windsor Royal Shopping Centre
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(13 reviews)
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

9.0 out of 10
Wonderful
(9 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Twin Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Twin Beds (Park Wing Twin)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Single Bed

Standard Room, 1 Twin Bed

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Windsor

City center retreat .Within a 10-minute walk of this Windsor City Centre hotel, you'll find Windsor Castle and Thames River. Windsor Royal Shopping Centre and St. Georges Chapel are also within half a mile (1 km).

What's nearby

  • Windsor Guildhall - 1 min walk - 0.0 km
  • Windsor Castle - 2 min walk - 0.2 km
  • Windsor Royal Shopping Centre - 3 min walk - 0.3 km
  • Theatre Royal - 3 min walk - 0.3 km
  • King Edward Court Shopping - 6 min walk - 0.5 km

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Station A Station - 13 min drive
  • Heathrow Airport (LHR) - 22 min drive

Restaurants

  • ‪Caffè Nero - ‬3 min walk
  • ‪Cinnamon Cafe - ‬2 min walk
  • ‪The Ivy Windsor - ‬2 min walk
  • ‪The Horse & Groom - ‬1 min walk
  • ‪The Duchess of Cambridge - ‬2 min walk

About this property

Castle Hotel Windsor

4-star luxury hotel near Windsor Castle
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square meters) and includes a conference center. A library, a terrace, and coffee/tea in a common area are also featured at the luxury Castle Hotel Windsor. For a fee, parking is available.

This 4-star Windsor hotel is smoke free.

  • 108 guestrooms or units
  • 3 levels
  • 893 sq ft of conference space
  • 83 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Renovations and closures

This property is closed from March 5 2026 to March 16 2026 (dates subject to change).
The property will be renovating from November 25 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1000 reviews
Rating 8 - Good. 225 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Jenny

Liked: Cleanliness, staff & service, room comfort
Great location. They were able to accommodate an early check in after a redeye which was much appreciated. Rooms are a bit dated and have a damp smell. While they did notify us they were under renovation, which I appreciated, it would be helpful to other guests if they convey that most rooms are outside the building and you have a bit of a walk to carry them. This includes narrow stairs. We are pretty fit and in our 40s and would have been concerned if our older relatives would have been with us during this part of our trip. It’s a lovely town and we hope to return to see the renovations so we can give it another chance.
Stayed 2 nights in Dec 2025

10/10 Excellent

DUKHYUN

Business traveller
Liked: Cleanliness, staff & service, amenities
First of all, it was very nice because it is close to Windsor Castle. Also, having a parking lot is the biggest reason I would recommend this hotel to other
Stayed 1 night in Dec 2025

6/10 Okay

Man

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness
Lovely stay just a shame the hotel was not fully open.
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities
Great breakfast and very friendly staff
Stayed 2 nights in Dec 2025

2/10 Terrible

Zahia

Disliked: Cleanliness, staff & service, amenities
Most of hotel under reconstruction but the greed left them let few rooms at the back I booked the hotel for experience including hotel lounge facilities, cafe and sitting areas. All of these ar unavailable Rooms at the back Entrance at the car park On top still charge 30£ for car park and breakfast Rubbish service Not really the castle experience that leisure traveller is hoping for. Holiday in or other 3 star would have given up a bed to tuck in.
Stayed 1 night in Dec 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transportation, very clean, lovely staff, quiet. The renovation did not affect our stay at all. We didn’t even notice it.
Stayed 1 night in Dec 2025

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was very good and cannot complain about a single thing
Stayed 2 nights in Dec 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

6/10 Okay

Phillip

Business traveller
Liked: Cleanliness, room comfort
Lovely hotel and a great location. A real shame the hotel was having so much work done on the front and the restaurant . I guess this why it was cheaper than usual.
Stayed 1 night in Dec 2025

10/10 Excellent

Amalia V

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautiful and a good size. The staff was helpful and accommodating. The location is in the center of town, steps from Windsor Castle.
Stayed 1 night in Dec 2025

4/10 Poor

Nicole

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Room decor was a little tired, although the room was clean. Bed was comfortable. Breakfast buffet was excellent, and location is also very good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lana

Travelled with family
The perfect location to enjoy all the Christmas wonder of Windsor and the changing of the guards.
Stayed 1 night in Nov 2025

10/10 Excellent

Lana

Stayed 1 night in Nov 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay. Clean and well organised. Central and easy to find.
Stayed 2 nights in Nov 2025

6/10 Okay

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Unfortunately the TV did not work during our stay. Maybe a free continental breakfast may have gone a long way as a sorry. Staff very pleasant. Great situation in Windsor.
Stayed 1 night in Nov 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
The room was comfortable and the staff friendly and helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and wonderful hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Very accomodating. Room was very clean, comfortable and had a lovely cosy feel. Loved the extra touches such as the fridge and cafetiere. Will stay again! Thank you.
Stayed 1 night in Nov 2025

10/10 Excellent

Abby

Stayed 1 night in Nov 2025

10/10 Excellent

Alex, Abergavenny

Stayed 2 nights in Nov 2025

10/10 Excellent

Gail

Stayed 1 night in Oct 2025

10/10 Excellent

Montana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We throughly enjoyed our stay at Castle Hotel! The room was clean and cozy, bed and pillows were very comfortable and the staff was so kind and accommodating. This hotel is in a wonderful location, close to many shops/ pubs and right across the road from Windsor Castle. Highly recommend this hotel.
Stayed 1 night in Nov 2025