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Alex Alpine Resort - Spa & Sports

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Photo gallery for Alex Alpine Resort - Spa & Sports

Front of property
Indoor spa tub
Lounge
International cuisine
Front of property
Luxury
4.5 star property
9.4

Exceptional

Alpine sanctuary with heated floors

Skiers love the huge, immaculate spa with private lockers featuring heated boot and glove warmers. The restaurant serves 10/10 cuisine with authentic decor and a changing daily menu including Raclette Mondays. Just 150m from Gornergrat station with shuttle service to Matterhorn's slopes.

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Bodmenstrasse 12, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt Visitor Center
    ‪2 min walk‬
  • Place, Tour Monte Rosa
    ‪2 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

8.8 out of 10
Excellent
(11 reviews)
  • Mountain view
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Junior Suite

Classic Junior Suite

Classic Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Budget Standard Zimmer

Budget Standard Zimmer

Budget Standard Zimmer

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the area

Zermatt

Winter getaway.With a stay at this Zermatt City Centre hotel, you'll be steps from Zermatt Visitor Center and Tour Monte Rosa. Zermatt-Matterhorn Ski Paradise and Zermatt - Furi are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Tour Monte Rosa - 2 min walk - 0.2 km
  • Matterhorn Museum - 5 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Backstage Hotel - ‬3 min walk
  • ‪Manud - ‬3 min walk

About this property

Alex Alpine Resort - Spa & Sports

4.5-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Alex Alpine Resort - Spa & Sports helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. This luxury hotel also offers an indoor pool, an indoor tennis court, and a health club.

This 4.5-star Zermatt hotel is smoke free.

  • 85 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alex Alpine Resort - Spa & Sports offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Outdoor spa tub
Wellness Hotel Alpenhof
Zermatt
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, 641 reviews
The price is CA $535
CA $569 total
includes taxes & fees
May 7 - May 8
Wellness Hotel Alpenhof

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor tennis court
  • Library
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Tennis lessons
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Alex Alpine Resort - Spa & Sports

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 155.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 155.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

How close is Alex Alpine Resort - Spa & Sports to the airport?

Alex Alpine Resort - Spa & Sports is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at Alex Alpine Resort - Spa & Sports?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Alex Alpine Resort - Spa & Sports on May 18, 2026 start from CA $535, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Alex Alpine Resort - Spa & Sports have an airport shuttle?

Airport shuttle services are not available at Alex Alpine Resort - Spa & Sports.

Does Alex Alpine Resort - Spa & Sports offer free breakfast?

Alex Alpine Resort - Spa & Sports offers free buffet breakfast every day from 7 AM to 10:00 AM.

Is there a casino at Alex Alpine Resort - Spa & Sports?

No, there is no casino at this hotel.

What time is check-in at Alex Alpine Resort - Spa & Sports?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Alex Alpine Resort - Spa & Sports?

Free parking is not available at this hotel.

Does Alex Alpine Resort - Spa & Sports have a pool?

Alex Alpine Resort - Spa & Sports features an indoor pool.

Does Alex Alpine Resort - Spa & Sports have a restaurant?

Alex Alpine Resort - Spa & Sports is home to Alex Grill, which features international cuisine.

Does Alex Alpine Resort - Spa & Sports have a spa?

Pamper yourself with a day at Alex Spa, where you can enjoy facials, mani/pedis, and body scrubs.

How close is Alex Alpine Resort - Spa & Sports to downtown Zermatt?

Alex Alpine Resort - Spa & Sports is 0.3 mi away from Zermatt.

Alex Alpine Resort - Spa & Sports Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 210 out of 281 reviews
Rating 8 - Good. 53 out of 281 reviews
Rating 6 - Okay. 10 out of 281 reviews
Rating 4 - Poor. 3 out of 281 reviews
Rating 2 - Terrible. 5 out of 281 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

James A.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room! very friends staff and an authentic warm cozy vibe. I would 100% return to this hotel. If people call this “outdated”. do NOT listen to them. This place is such a vibe 100/10
Stayed 5 nights in Jan 2026

10/10 Excellent

fred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend
Stayed 1 night in Dec 2025

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
They upgraded my room to a mountain view room. Excellent location!
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from room- very friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Sunil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Stayed 1 night in Jul 2025

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities

It’s the location

Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
Stayed 1 night in Jul 2025

10/10 Excellent

chris

Travelled with partner
Liked: Amenities, property conditions & facilities
Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
Stayed 2 nights in May 2025

8/10 Good

Ronald

Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
Stayed 8 nights in Mar 2025

10/10 Excellent

James, Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.
Stayed 7 nights in Mar 2025

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service
This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jo

Stayed 7 nights in Mar 2025

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in a Great Location

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
View from my balcony
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idyllic Swiss Hotel

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Berat, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Stayed 7 nights in Jan 2025

10/10 Excellent

John

Stayed 4 nights in Feb 2025

10/10 Excellent

Bradford

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Feb 2025

2/10 Terrible

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vatch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simply amazing! Family owned since the 1960s…. Every detailed was impeccable.
Stayed 5 nights in Dec 2024

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and perfect facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room super near the train station. Davide a great bartender. Great choice for Zermatt
Stayed 2 nights in Dec 2024

4/10 Poor

Curtis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel but some serious problems

The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!
Stayed 1 night in Dec 2024

10/10 Excellent

James, Highland

Travelled with partner
Amazing place!
Stayed 2 nights in Sep 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
Stayed 1 night in Jul 2024