My check in experience was rather unusual. After pressing 2 doorbells for attention I was greeted by a young woman who looked like she was wearing pyjamas! Walking through the door my room looked amazing. However, on closer inspection it was very mediocre. Door to the shower room looked grubby with dust on the ledges with dirty marks around the handle. There were dirty brown marks on the shower curtain and the mats around the toilet and in front of the basin didnât look fresh/washed. The liquid soaps provided were equivalent to coloured water. The internet system felt complicated and I never was able to get logged on. You could call a number for help but I didnât feel this was ok to do at 10.30pm at night.
Breakfast: it was like Fawlty Towers! You had to pre-order breakfast at check-in and also choose your time. There were no spoons for cereal, the cereal dispenser didnât work and the kettle didnât turn off once it reached boiling point. One of the guests went to used it and almost scalded their hand. There was only one person doing breakfast and although I had requested breakfast for 8.30am, I wasnât greeted and only acknowledged some time after some other guests had been served, so it was lucky that I wasnât in a hurry to get away. Two full breakfasts were served to guests who hadnât ordered them and were promptly taken away then magically two breakfasts were served to a couple who sat down long after me. Aah, I see, the two unwanted breakfasts were given to them!
Unfortunately i found the room uncomfortable, the bed was hard and the pillows rubbish. Shower was tepid dispite running the water.Breakfast was cold and concealed. There is a mountain of old mattresses round the back waiting for widelife to move in, also reminants of old sinks . Rubbish everywhere. I did not feel welcome on arriving.
We booked this for 2 nights because it was close to Oxford and had laundry - this place is well... very rustic - low ceilings steep narrow stairs to a room with super tippy floors - not at all what we thought we have booked - Expedia advertised laundry in room - there wasn't - large beds, small beds ! Tippy floors set off my vertigo so bad - breakfast was fine - they are trying but it's not at all what we needed - we only stayed one night Expedia refused to reimburse us even tho the place didn't have what we booked and needed - I don't recommend it even tho the wee girl working there was super sweet and trying very hard - rustic/tacky/uncomfortable
The place is very dated and not particularly clean, although this could be forgiven were it not for the terrible customer service. We are still waiting for the refund for cancelled nights or any acknowledgement that it will be processed weeks after the fact. Expedia have been useless too, all round disaster of a trip. I would not recommend this hotel and I will not be using Expedia again.
NEVER EVER STAY AT THIS HOTEL.. THE MOST AWFUL.. UNKEPT.. DIRTY .. STAFF RUDE AND LAUGHED US WHEN WE SAID WE WERE NOT HAPPY.. SHOUTED AT US WHEN WE ORDERED BREAKFAST AND HAD TO LEAVE FOR MY DADS FUNERAL.. BECAUSE INSTEAD OF IT TAKING 20 minutes to half an hour.. we waited an hour and 10 minutes.. we had my grand children with us to.. Highly recommend not to stay here!
Points forts : Service et personnel, confort de la chambre
Got potential.
Lovely area, friendly staff. Rooms a fair size but a little tired, could do with some TLC. Breakfast ok, came fairly quickly but again have had better.