Ratings based on 513 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Mourad Brahmi - General Manager, Hotel Management
Dear Abdalla, Thank you for being our guest at Novotel Abu Dhabi Al Bustan. I am grateful to see your evaluation and hope that you enjoyed your stay with us. I look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager
by A traveller from Brooklyn
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Mourad Brahmi - General Manager, Hotel Management
Dear Rima, Thank you for staying with us and for taking the time to share your feedback. My sincerest apologies that your experience fell short of expectations. I have taken your comments to heart and have already addressed them with my team so we may continue to improve our level of service. I hope to that you would give us another chance to change your impression about Novotel Abu Dhabi Al Bustan. Sincerely, Mourad BrahmiGeneral Manager
by A traveller
Posted Jan. 6, 2024 on Expedia
Very good hotel
Comment from Hotel Management
Jan. 9, 2024 by Mourad Brahmi - General Manager, Hotel Management
Dear Manar, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager
by A traveller
Posted Jan. 6, 2024 on Expedia
Toilets broken and cleaning conditions not as expected. Seems pets were hosted in rooms cause of signs of dogs smells and pees on carpets.
Comment from Hotel Management
Jan. 9, 2024 by Mourad Brahmi - General Manager, Hotel Management
Dear Mubarak, Thank you for your visit, though I am very sorry to hear that your experience fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. Also, I would like to highlight that we are a pet-free hotel; it is listed on all online travel channels. I hope to have the chance to welcome you back again at Novotel Abu Dhabi Al Bustan.Sincerely,Mourad BrahmiGeneral Manager
by A traveller
Family stay in great hotel
Posted Jan. 1, 2024 on HotelsAmazing hotel with wonderful staff
Comment from Hotel Management
Jan. 8, 2024 by Mourad Brahmi - General Manager, Hotel Management
Dear Maida,Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager
by A traveller
Posted Dec. 17, 2023 on Hotels
Comment from Hotel Management
Jan. 4, 2024 by Mourad Brahmi - General Manager, Hotel Management
Dear Bruni Evandro, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager
by A traveller
Abu Dhabi stay
Posted Dec. 12, 2023 on HotelsGreat hotel serving buffet half-board for an affordable price. Complimentary gym, spa and swimming pool.
Comment from Hotel Management
Dec. 12, 2023 by Mourad Brahmi - General Manager, Hotel Management
Dear Branimir, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am happy to know that you enjoyed all aspects of your stay with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager
by A traveller
Posted Nov. 23, 2023 on Expedia
Comment from Hotel Management
Dec. 5, 2023 by Mourad Brahmi - General Manager, Hotel Management
Dear Ali, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager
by A traveller
Not worth the price
Posted Nov. 22, 2023 on HotelsRoom outdated and in poor condition does not worth the 300 $ rate per night
Comment from Hotel Management
Dec. 5, 2023 by Mourad Brahmi - General Manager, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to share your feedback. I am sorry to hear about your experience. I have shared your feedback with our team so we may continue to improve our level of service. Thank you for being our guest.Sincerely, Mourad BrahmiGeneral Manager
by A traveller
Posted Nov. 19, 2023 on Hotels
Comment from Hotel Management
Nov. 20, 2023 by Mourad Brahmi - General Manager, Hotel Management
Dear Lee,Thank you for being our guest and for taking the time to rate your experience here. We hope that you enjoyed your stay and look forward to welcoming you back again in the future.Sincerely,Mourad BrahmiGeneral Manager
