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HS HOTSSON Hotel Acapulco

3.5 star property
3.5-star beachfront hotel near Papagayo Beach

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Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Property preview
Poolside bar
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Parking available
  • 24/7 front desk
  • Room service

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Papagayo Beach
    ‪15 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(58 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(59 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

  • 81 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • 233 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

Family Villa

Family Villa

  • 177 sq m
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

About the area

Acapulco

On the beach.A stay at this Costera Acapulco hotel places you steps from Plaza Bahia and within a 5-minute walk of Diana Galleries Mall. Diana the Huntress and Playa El Morro are also within half a mile (1 km).

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Condesa Beach - 7 min walk - 0.6 km
  • Parque Papagayo - 12 min walk - 1.0 km
  • Papagayo Beach - 15 min walk - 1.3 km
  • La Quebrada Cliffs - 5 min drive - 5.7 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Gran Plaza Hotel Acapulco - ‬1 min walk
  • ‪Restaurante Maria Bonita - ‬3 min walk
  • ‪Barra Vieja 520 - ‬2 min walk

About this property

HS HOTSSON Hotel Acapulco

3.5-star beachfront hotel near Papagayo Beach
Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

HS HOTSSON Hotel Acapulco offers its guests 4 outdoor swimming pools and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. Event space at this hotel measures 9483 square feet (881 square meters) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly HS HOTSSON Hotel Acapulco. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 506 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 9483 sq ft of conference space
  • 881 sq m of conference space
  • Built in 1982
  • Deli
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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4.2 out of 5, Very good, 1,503 reviews
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HS HOTSSON Hotel Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Outside food and drink are not permitted on the premises.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Reviews

HS HOTSSON Hotel Acapulco Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 517 out of 1005 reviews
Rating 8 - Good. 266 out of 1005 reviews
Rating 6 - Okay. 106 out of 1005 reviews
Rating 4 - Poor. 69 out of 1005 reviews
Rating 2 - Terrible. 47 out of 1005 reviews

Reviews

10/10 Excellent

Ryan, Turlock

Stayed 23 nights in Jul 2025

8/10 Good

Marcos

Liked: Cleanliness, staff & service
Stayed 12 nights in Jul 2025

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Third time staying at Hotsson but first time at the villas, loved it ! Can’t wait to comeback!!!
Stayed 2 nights in Jul 2025

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Service in pool excellent, but room was terrible, looks old fashion and towels rasposas y perjudidas.
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything is ok view and close to beach
Stayed 7 nights in Jul 2025

8/10 Good

Yair

Stayed 2 nights in Jul 2025

10/10 Excellent

Edward, Essex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THE FACILITIES, BUT IT'S NOT THE FIRST TIME I'VE STAYED HERE AND THE A/C IS ALWAYS A PROBLEM. IT DOESN'T SUPPLY THE ROOMS. IT NEEDS TO BE MORE COMFORTABLE.
Stayed 1 night in Jul 2025

10/10 Excellent

Holli

Liked: Property conditions & facilities
I enjoyed my stay at the Hotsson hotel. The food was delicious, and staff was very attentive. I would highly recommend to stay there.
Stayed 3 nights in Jul 2025

10/10 Excellent

Paulo

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue una experience muy exelente
Stayed 2 nights in Jun 2025

10/10 Excellent

Salvador, Santa ana

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio! Exelente amabilidad. Estan atentos a tus nesecidades como huesped.
Stayed 2 nights in Jul 2025

10/10 Excellent

Edna Paulina

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito el hotel
Stayed 2 nights in Jun 2025

8/10 Good

Jakeline

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Cord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located in Dorado. The staff is very friendly and welcoming. Good food, nice pools.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ricardo

Stayed 1 night in May 2025

2/10 Terrible

Liliana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They need to improve the food mainly, it's terrible and the drinks are terrible too and they don't deliver what they promise at all.
Stayed 2 nights in May 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent time in Acapulco!

Excellent hotel, superb location on the Costera and private beach to enjoy the sea, sun and breeze! The food was good, excellent buffet breakfast and staff very friendly. Gym was being repaired as well as other areas of the hotel. However, Acapulco just suffered consecutive hurricanes, hence the overall condition of the hotel is excellent! Had an excellent and relaxing 4 days! Good value, highly recommend it!
Stayed 3 nights in May 2025

10/10 Excellent

Miguel Angel

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The only thing is that they do not allow outside food.
Stayed 4 nights in Apr 2025

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the right room to get the best view

We were on vacation so I can say that the Service was fast and friendly for us... Clean pools and clean beach chairs every day.
Beach view
Room View
Stayed 7 nights in Apr 2025

8/10 Good

Sarai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really nice. The only inconvenient was the Electricity was out this was a little estressful it coud happended any were

10/10 Excellent

Cecilia

Liked: Staff & service, property conditions & facilities
Bonito hotel, la alberca y la playa excelente.
Stayed 3 nights in Apr 2025

8/10 Good

Miguel

Travelled with family
Liked: Staff & service
I mentioned about vip benefits and upgrade,and they didn’t applied
Stayed 7 nights in Mar 2025

2/10 Terrible

Vilma

Stayed 1 night in Apr 2025