See all properties

Krystal Beach Acapulco

3.0 star property
3-star beachfront resort near Papagayo Beach

Choose dates to view prices

Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Outdoor wedding area
2 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Parking available
  • Bar
  • Pool
  • All-inclusive
  • Room service

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Parque Papagayo
    ‪1 min walk‬
  • Papagayo Beach
    ‪3 min walk‬
  • Diana the Huntress
    ‪19 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.4 out of 10
Good
(12 reviews)
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Standard Ocean View

Standard Ocean View

8.0 out of 10
Very good
(28 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

8.0 out of 10
Very good
(28 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

About the area

Acapulco

On the beach.At this Costera Acapulco resort, you'll be within a 5-minute walk of Parque Papagayo and Galerías Acapulco. Papagayo Beach and Condesa Beach are also within half a mile (1 km).
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.0 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km
  • La Quebrada Cliffs - 4 min drive - 4.5 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krystal Beach Pool Bar - ‬1 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Krystal Beach Acapulco

3-star beachfront resort near Papagayo Beach
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco like an outdoor pool, a children's pool, and a hot tub.

There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Meeting rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Children's play area - outdoor

Hotel Emporio Acapulco

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,474 reviews
Hotel Emporio Acapulco

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 298 out of 1012 reviews
Rating 8 - Good. 253 out of 1012 reviews
Rating 6 - Okay. 182 out of 1012 reviews
Rating 4 - Poor. 134 out of 1012 reviews
Rating 2 - Terrible. 145 out of 1012 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.
Stayed 1 night in Jun 2025

6/10 Okay

Jazmin Lizet

No me gusta que te cobran el estacionamiento, la alberca no funciona la 24 hora, solo de 8am a 8pm
Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco, Houston

Stayed 2 nights in Apr 2025

8/10 Good

Abril Citlali Santos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No es la primera vez que vamos; la atención es muy buena solo que en esta ocasión reservamos el todo incluido y al llegar allá pagamos para salir más tarde pero nunca nos comentaron que era sin el todo incluido y ya no pudimos disfrutar nuestra instancia como deseábamos y al final solo utilizamos el desayuno
Stayed 1 night in May 2025

2/10 Terrible

Angelica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2025

2/10 Terrible

Blanca

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors
Stayed 6 nights in May 2025

10/10 Excellent

ASHLEY

Liked: Amenities
Good
Stayed 2 nights in May 2025

4/10 Poor

FERNANDO PEREZ, Jurupa Valley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.
Stayed 8 nights in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Jorge Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025

2/10 Terrible

Diane M

Stayed 7 nights in Apr 2025

8/10 Good

Carlos A., JACKSON HGTS

Travelled with group
Liked: Cleanliness, staff & service
Nice hotel, great staff, but very outdated, and the elevators take forever.
Stayed 6 nights in Apr 2025

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

good service

everything is fine
Stayed 2 nights in Apr 2025

6/10 Okay

Iván

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El personal de recepción nos entregó una habitación que ya estaba asignada, y a pesar de que nos cambiaron a otra, todo el fin de semana fue un problema, no reconocían nuestra estancia con ese numero de habitación, nos fueron a tocar dos veces para decirnos que teníamos que cambiarnos, en el restaurante también nos hicieron esperar por el tema de la habitación, la tarjeta se desconfiguró en dos ocasiones y se tardaban por la misma situación. Los elevadores son una pesadilla.
Stayed 1 night in Apr 2025

10/10 Excellent

Emilio

Stayed 1 night in Mar 2025

4/10 Poor

Sergio

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El aire acondiconado no funciono en la habitacion, y el personal de recepción no me ayudo en anda, y buscaron una justificicacion absurda (queno no funcionaba el aire de todo el hotel) ademas me negaron la entra desde la playa al interior del hotel por llevar los pies mojados, cuando hay regaderas para quitarte la arena de la playa. en general el trato del presonal es muy MUY MALO
Stayed 1 night in Mar 2025

8/10 Good

Salomon

Travelled with partner
Liked: Cleanliness, staff & service
I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Stayed 2 nights in Mar 2025

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Armando

Stayed 2 nights in Feb 2025

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The elevators don’t work the food ugly and the service bad
Stayed 1 night in Feb 2025

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio del personal del Lobby
Stayed 2 nights in Feb 2025

4/10 Poor

Leonardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Stayed 3 nights in Jan 2025