Ratings based on 2,596 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Weston
Posted Apr. 1, 2024
I was hesitant to book through Travelocity after a bad experience last summer, but very glad I took the risk. Grand Sirenis is a great resort for families and really anyone else. It is so big that you can find something for everyone. It is a lot of walking, there is ALWAYS a golf cart ready to take you anywhere. Highlights for us with a 12 year old boy: Dolphin show at 11AM everyday(short, but a great 15 minute show), snorkeling(this rivals St Lucia and St Martin that we were recently at) that is clear as a pool on sunny days, lazy river(don’t wear white and use the black tubes), service by staff was ALWAYS friendly, restaurants(even the buffet always had sushi & ice cream at lunch), a La cartes(went to Japanese-everything, Mexican-garlic shrimp, Brazilian-so much food, steak-even great salmon and Italian-desert was the highlight). I want to give a BIG shout out to EDGAR PONTE(apologize if I have the wrong spelling). He made sure, even the 1st night, that we had dinner reservations. He found us numerous times during our trip and even helped get last minute reservations at the Japanese restaurant. We also received a bottle of champagne to celebrate our trip. Thank you Grand Sirenis! Our whole family felt so special!
Comment from Hotel Management
Apr. 2, 2024 by Assistant Manager, Hotel Management
Dear Joseph, Thank you for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa.We are thrilled to hear that your stay exceeded your expectations and that you found our resort to be an ideal destination for families and guests of all ages.It is heartening to know that you enjoyed the various activities and amenities, from the daily dolphin show to the exceptional snorkeling opportunities. We truly appreciate your kind words regarding our attentive staff, especially Edgar Ponte, who went above and beyond to ensure your satisfaction. Your feedback motivates us to continue providing exceptional service. We look forward to welcoming you and your family back for another memorable stay.Warm regards,Juan Marí Assistant Manager
by A traveller
Posted Mar. 25, 2024
Comment from Hotel Management
Mar. 26, 2024 by Assistant Manager, Hotel Management
Dear Stephanie, We appreciate your kind 5 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your choice in selecting our Resort and are delighted to read that you had an amazing experience. Thank you for enjoying our facilities. We sincerely hope to see you again here with us for another fantastic vacation. Kind regards, Juan MaríAssistant Manager
by A traveller
Posted Mar. 23, 2024
This was our third trip to the Riviera Maya but our first time staying at the Grand Sirenis….and we LOVED every minute! We felt welcomed from the second we walked in for check in. We have alway felt welcome and pampered when in the area but the staff here took it to a whole new level. The beach was breathtaking! The lazy river was so peaceful and relaxing, the pools were beautiful and a great time! The food was the best we’ve ever had…buffets were great, we loved the beach bbq each day for lunch, Japanese and Mexican restaurants were our favorites for dinner. Plenty of entertainment options in the evenings…we watched the Broadway show and the Michael Jackson show and enjoyed both and ended our evenings at the sky bar which was beautifully decorated and a great way to end each day! Lastly, the drinks….we had plenty and I’m pretty sure tried every bar on the property and enjoyed every one!! If you’re looking for a property…look no further, this is the one! Great job Grand Sirenis ❤️ see you again!
Comment from Hotel Management
Mar. 25, 2024 by Assistant Manager, Hotel Management
Dear Stephanie, Thank you for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa! We are thrilled to hear that your first stay with us exceeded your expectations and left you feeling welcomed and pampered. From the breathtaking beach to the peaceful lazy river and beautiful pools, it sounds like you truly indulged in all the resort has to offer. We are delighted that you enjoyed the delicious food options, diverse entertainment, and our well-crafted drinks. Your glowing recommendation means the world to us, and we cannot wait to welcome you back for another unforgettable stay! Warm regards, Juan Marí Assistant Manager
by A traveller from Carol Stream
Posted Mar. 19, 2024
Always Great Staff. Rooms are wonderful. Resort is easy to navigate. Spa is excellent. Food never disappoints. Beach is full of Lounge chairs and Sun/Shade coverings. constant beach staff floating. Beach food bar, Taco bar, daily chef preps are fresh and close. Been coming here for last 3 years. it has become a Staple resort to visit.
Comment from Hotel Management
Mar. 19, 2024 by Assistant Manager, Hotel Management
Dear Shawn, Thank you for your continued loyalty and for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa.We are thrilled to learn that our staff consistently exceeds your expectations, and that you find our rooms, resort layout, spa, and dining options to your satisfaction. Your praise for our beach amenities and offerings is truly appreciated. It is an honor to have become a staple resort for you over the last three years, and we eagerly anticipate welcoming you back for many more memorable stays.Warm regards, Monica Garcia Assistant Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Assistant Manager, Hotel Management
Dear Amanda, First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience. We really hope to see you again here with us to have another amazing vacation. Kind regards, Monica GarciaAssistant Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
What we didn’t like.
We couldn’t find any karaoke!!!
But what we did like…
All breakfast and lunch buffets had lots of choice.
The staff at breakfast and lunch were exceptional.
A shout out to the following a la carte…
The Raw bar. Mauricio and Fernando.
The El dorado steak house, Edwin.
The Brazilian, Rigo.
The Japanese, Luis.
Of course, Marinna checked in with many times and of course Rubens as our concierge.
Comment from Hotel Management
Feb. 3, 2024 by Assistant Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to hear that you enjoyed the variety and quality of the breakfast and lunch buffets, as well as the exceptional service from the staff during these meals.We apologize for any inconvenience regarding the absence of karaoke during your stay. We value your suggestion and will consider adding more entertainment options in the future.We appreciate your shout outs to Mauricio, Fernando, Edwin, Rigo, Luis, Marinna, and Rubens. We will make sure to pass on your compliments to them, and we hope to welcome you back for another enjoyable stay. Best Regards, Mónica García Assistant Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Property is very nice and clean. The staff was very nice as well. The floors are SLICK! Be very careful walking around especially when it rains or after the pool.
Comment from Hotel Management
Feb. 3, 2024 by Assistant Manager, Hotel Management
Dear Erica M, Thank you for your positive feedback on the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you enjoyed the cleanliness of our property and experienced excellent service from our staff. We appreciate your observation regarding slippery floors and will address it promptly to ensure the safety of our guests. Your valuable input helps us enhance our guest experience. We look forward to welcoming you back for another enjoyable stay. Safe travels!Kind regards, Monica GarciaAssistant Manager
by A traveller
Posted Feb. 1, 2024 on Expedia
Nice beach area
Comment from Hotel Management
Feb. 2, 2024 by Assistant Manager, Hotel Management
Dear Attilla, Thank you for taking the time to share your positive feedback regarding the beach area at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you enjoyed our beautiful beach.Our team works hard to provide a memorable experience for our guests, and it is gratifying to know that you appreciated the efforts put into maintaining a nice beach atmosphere. We hope to have the pleasure of welcoming you back for another wonderful stay by the beach at Grand Sirenis Riviera Maya Resort & Spa.Best regards, Mónica GarcíaAssistant Manager
by A traveller
Posted Feb. 1, 2024 on Expedia
Really enjoyed our stay. Beautiful resort, food not so much.
Comment from Hotel Management
Feb. 2, 2024 by Assistant Manager, Hotel Management
Dear Brodie, Thank you for taking the time to share your feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you enjoyed the beauty of our resort.However, we regret to learn that the culinary experience did not meet your expectations. Your comments are valuable to us, and we appreciate your honesty. Rest assured, we will share your feedback with our culinary department to identify areas for improvement.We sincerely hope to have the opportunity to welcome you back in the future, providing an enhanced dining experience that complements the beauty of our resort.Kind Regards, Mónica GarcíaAssistant Manager
by A traveller from West Bloomfield
Posted Feb. 1, 2024 on Expedia
This is my second stay at this resort. My first time was 5 years ago and I love the improvements that have been made to the beach. I am giving 5 stars but I do want to mention that I was confused by presence of a couple of shady characters by the beach, every day in the same place, making drugs deals in the open, apparently with a full knowledge of the resort, and making women in swimsuits uncomfortable when they had to walk by to get to the outdoor shower.
Comment from Hotel Management
Feb. 3, 2024 by Assistant Manager, Hotel Management
Dear Alexander, Thank you for choosing Grand Sirenis for your second stay, and we appreciate your positive feedback on the improvements to the beach. However, we deeply regret any discomfort caused by the presence of individuals engaging in inappropriate activities. Your safety and well-being are our top priorities, and we will thoroughly investigate this matter in order to address it responsibly according to what the results show. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Kind Regards, Mónica García Assistant Manager
