Note fondée sur 428 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Hotels
Very bad experience, i wish I had read the reviews before booking! This place had bed bugs, nasty bathroom and floor
Commentaires de Gestion de l’hôtel
17 avr. 2024 par smeet panwala, Gestion de l’hôtel
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
par un voyageur
Roaches
Publié le 29 févr. 2024 sur HotelsRoaches...
Everything else was about what you'd expect. The staff was super friendly and accomodating. The full-ish sized fridge was nice and having burners, not just a microwave was cool. No shampoo was provided. Just a small soap. Killed a roach on night one. Tore the place apart looking for more, didn't find any... Until the next day. 2 more. Good thing I put all of my food, snacks, etc, in the fridge. Never slept comfortably thinking about the roaches...
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Smeet Panwala, Gestion de l’hôtel
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Roaches, homeless people all around
Commentaires de Gestion de l’hôtel
17 avr. 2024 par smeet panwala, Gestion de l’hôtel
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Smeet Panwala, Gestion de l’hôtel
thank your for staying with us we really apriciate your stay with us ..Extended stay america rio rancho
par un voyageur
Publié le 28 déc. 2023 sur Expedia
They charged me for the security deposit
par un voyageur
Publié le 23 déc. 2023 sur Expedia
150 dls por ser extranjero. No me han sido reembolsados a mi cuenta bancaria!!!!
par un voyageur
Publié le 4 déc. 2023 sur Expedia
The staff was lovely, but the room smelled of cigarettes so bad I had to wash all of my clothes after just staying there one night. The area felt safe and the shower and bed were clean enough, I guess it was better than sleeping in my car. The AC unit was practically falling off the wall and smelled like an ashtray when it was running. I can’t imagine staying for more than just a quick overnight and cooking in that room seems like a health hazard.
par un voyageur
Publié le 3 déc. 2023 sur Hotels
par un voyageur
Publié le 1 déc. 2023 sur Expedia
par un voyageur
