Ratings based on 126 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Trash
Posted Feb. 19, 2024 on HotelsThis hotel is in terrible hygienic conditions, there are cockroaches everywhere, stains on the linen and the smell throughout the hotel is unbearable. It will be ready for demolition at any time. I tried to get my money back and they didn't, they have no cancellation policy.
Comment from Hotel Management
Feb. 20, 2024 by Wendy M, Manager~, Hotel Management
We sincerely apologize for your unsatisfactory stay. This is not the service we strive to provide to our guests! We weren't notified of these complaints during your stay and would have corrected it immediately had we been made aware. Also, we do offer free cancellation up to 24 hours prior to scheduled arrival however there is a fee to cancel after that time. Please notify front desk of any complaints or issues you may have immediately so that we can provide you with the satisfactory stay that you deserve! Thank you for bringing this to our attention and for choosing to stay with us at American Inn. Have a wonderful day!
by A traveller from Rockledge
Posted Dec. 8, 2023 on Expedia
Very dirty floors in the bathroom. Cigarette burns on the bed and furniture
Comment from Hotel Management
Dec. 9, 2023 by Wendy, Manager~, Hotel Management
We apologize for your unpleasant stay with us. We will discuss your complaints with the housekeeping staff to ensure this doesn't happen again. Thank you for your review. Have a wonderful day!
by A traveller
Posted Nov. 24, 2023 on Expedia
Comment from Hotel Management
Dec. 15, 2023 by Wendy, Manager~, Hotel Management
Thank you for your review. Could you please specify what complaints you had and what we could have done to make your stay more enjoyable? We strive to provide our guests with a great, affordable stay and your feedback helps us improve our guests' experience. Have a wonderful day!
by A traveller
Posted Nov. 21, 2023 on Hotels
Comment from Hotel Management
Nov. 23, 2023 by Wendy M. Manager~, Hotel Management
Sir you have stayed with us at American Inn a multitude of times and have never gave us a negative review prior to this reservation. However you never checked in for this reservation and per policy you were still responsible for the cost of one night. Please make sure to cancel at least 24 hours in advance to avoid being charged a no-show/late cancellation fee. Thank you. Have a great day.
by A traveller
Posted Nov. 12, 2023 on Expedia
No ice machine. Machine has been broken for a while. Was broken on my last visit here.
Comment from Hotel Management
Nov. 15, 2023 by Wendy M. Hotel Manager, Hotel Management
Apologies for the out-of-order ice machine. We currently have a technician working on it now and it should be up and running within a day or so. Thank you for your business and kind review! Have a wonderful day!
by A traveller
Posted Nov. 11, 2023 on Expedia
Comment from Hotel Management
Nov. 15, 2023 by Wendy M. Hotel Manager, Hotel Management
Thank you for your review. This is not the experience we at American Inn strive to provide for our guests. Could you please provide details of what improvements you would like to see at our facility? Have a wonderful day!
by A traveller
Posted Sep. 3, 2023 on Expedia
The place look run down and dirty vending machine taped up .Don't know about the rooms i refused to check in
Comment from Hotel Management
Sep. 3, 2023 by Wendy M., Manager~, Hotel Management
We apologize for your false impression of our facilities. We have had storms lately to explain the "dirty" vending machine located outside. We have a sign taped to the front of the machine to notify everyone of the prices. Should you decide to stay again please notify front desk of any concerns or complaints you may have.
by A traveller
Posted Aug. 27, 2023 on Expedia
Comment from Hotel Management
Sep. 17, 2023 by Wendy, Manager~, Hotel Management
Thank you for your review! We hope to see you again very soon!
by A traveller
Posted Aug. 10, 2023 on Hotels
Comment from Hotel Management
Aug. 10, 2023 by Wendy, Hotel manager~, Hotel Management
Thank you for your review! We are so very happy that you enjoyed your stay with us and hope to see you again very soon. Have a wonderful day!
by A traveller
Posted Aug. 4, 2023 on Expedia
Rooms have been updated.
Comment from Hotel Management
Aug. 4, 2023 by Wendy, Hotel Manager~, Hotel Management
Thank you so much for the review! We hope to see you again very soon.
