Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Buffalo Grove
Publié le 14 juin 2024
Modern facility. Convent location.
Commentaires de Gestion de l’hôtel
16 juin 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Robin, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope that you will come back again.
par un voyageur
Publié le 27 mai 2024
The hotel is nice but the service was terrible. Check-in was at 4:00 (but apparently it isn’t guaranteed check-in). Our name was added to a lengthy list -we were #86. Our room wasn’t available to us until 8:15 that evening! We paid top dollar since our room was over $700 per night. $1550 since we needed 2 rooms. On top of all of this, they needed us to pay for our room 3 weeks ahead of time because some special event was in town. What an inconvenience!
Commentaires de Gestion de l’hôtel
29 mai 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Andrea, for taking the time to do a review. We apologize for the delay in getting rooms turned over. We had 187 rooms that had to be cleaned that day as we had the whole hotel rented for a group that we had that moved their days to accommodate the concert. Our housekeeping staff and other staff worked hard to get these rooms turned over the fastest they could. Check-in times arw not guarenteed. They are meant as people can start checking in at 4, but depends on availability. We also treat all the big events like our football policy and that is why payment is taken well in advance. Again I apologize for the inconvenience.
par un voyageur
Publié le 26 mai 2024
Commentaires de Gestion de l’hôtel
27 mai 2024 par Rhonda E, Gestion de l’hôtel
Thank you for taking the time to do a review. We apologize for anything that was not up to par.
par un voyageur
Publié le 12 mai 2024
Commentaires de Gestion de l’hôtel
3 juin 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Matt, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.
par un voyageur
Publié le 10 mai 2024
Bit confusing on parking but clean nice room
Commentaires de Gestion de l’hôtel
10 mai 2024 par Rhonda E, Gestion de l’hôtel
Thank you Landen for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will come see us again soon.
par un voyageur
Publié le 28 mars 2024
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Nicole, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope you will come back and see us again soon.
par un voyageur
Publié le 25 mars 2024
The hotel was pretty good. But the restaurant was closed and the pool wasnt working. Thats one of the first things I look for when I book a room is whether or not they have a pool. So that was disappointing . The hot tub and sauna was decent, just too many people, so couldnt really enjoy any of it!!
Commentaires de Gestion de l’hôtel
26 mars 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Misty, for taking the time to do a review. We do apologize for the inconvenience of the pool being down. We are working to get it up and running. We hope that you will come back and visit us again.
par un voyageur
Publié le 19 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Tara, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope you come back and see us again.
par un voyageur
Publié le 11 mars 2024 sur Hotels
Really enjoyed staying at Gateway hotel. Room was clean and welcoming feel. Check in staff was friendly. We did miss free breakfast, as it is quick and easy way to get on the road again. With that being said, there is an on-site restaurant, we did not try. Looking forward to staying here again.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Rhonda E, Gestion de l’hôtel
Thank you, for taking the time to do a review. We are pleased to hear that you enjoyed your stay and for your kind words. We hope next time you get time to try our restaurant.
par un voyageur de Norwalk
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Rhonda E, Gestion de l’hôtel
Thank you, Karilyn, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We do apologize for anything that was not up to your standards. We hope you will come back and see us again.
