Ratings based on 921 Guest Reviews
Hear it directly from our travellers
2.1 Room cleanliness
2.8 Service & staff
2.3 Room comfort
1.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by J, Hotel Management
Thank you for staying with us and your review. Have a nice day.
by A traveller
Posted Jan. 27, 2024
Beds were filthy and dirty no towels, no toilet paper ceiling falling in people passed out in the hallway should be condemned
Comment from Hotel Management
Jan. 28, 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectation and your feed back helps to make a better hotel.
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by James, Hotel Management
Thank you for staying with us and your review. Have a nice trip.
by A traveller
Posted Jan. 17, 2024 on Expedia
There was hair and some other type of solids (dirt, small pebbles) all over the bed sheets. I ended up sleeping on top of the comforter with all my clothes on. It was very noisy and you could hear loud tvs and music though the wall.
Spend a few extra dollars and go down the road to the Lakefront Hotel.
Comment from Hotel Management
Jan. 20, 2024 by Manager, Hotel Management
Hello Theodore, We apologize for any inconvenience you experienced during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we apologize if there were any oversights. We appreciate your feedback regarding the noise, and we will look into implementing further measures to enhance soundproofing. We value your input and hope you will consider staying with us again in the future.
by A traveller
Posted Jan. 15, 2024 on Expedia
Filthy
Comment from Hotel Management
Jan. 17, 2024 by Manager, Hotel Management
Hello kim, We're sorry to hear about your experience. We appreciate your feedback and will share it with our housekeeping team for immediate improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more enjoyable stay.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Manager, Hotel Management
Hello Brian, We apologize if your experience with our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We value your feedback and strive to provide the best possible experience for all our guests.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Manager, Hotel Management
Hello Marie, We appreciate you choosing our hotel for your stay. Your satisfaction is important to us, so we encourage you to reach out to us directly with any feedback or concerns you may have had during your stay. We value your input and want to ensure a positive experience for all of our guests.
by A traveller
Posted Jan. 11, 2024 on Expedia
Quiet solid room no complaints.
Comment from Hotel Management
Jan. 13, 2024 by Manager, Hotel Management
Hello Jason,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found your room to be quiet and solid. It's always a pleasure to provide a comfortable experience for our guests. We appreciate your feedback and hope to welcome you back again in the future.
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Hello Jessica, We appreciate you choosing our hotel for your recent stay. We would like to hear more about your experience to better understand how we can improve. Please reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future for an even better experience.
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Dec. 24, 2023 by Manager, Hotel Management
Hello Park,We apologize if your stay did not meet your expectations. We would appreciate it if you could kindly reach out to us with any specific concerns or feedback you may have had during your stay. We value your input and would like the opportunity to address any issues. Thank you.
