Note fondée sur 836 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2016 sur Hotels
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The ladies were very pleasant, and the gentleman that was there he was very helpful aswell
Commentaires de Gestion de l’hôtel
1 mars 2024 par Manager, Gestion de l’hôtel
Hello TAMMY,We're delighted to hear that our team members made your stay pleasant and enjoyable. Our staff takes pride in providing excellent service to all our guests. We appreciate your kind words and look forward to welcoming you back in the future.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Manager, Gestion de l’hôtel
Hello Nancy, We're sorry to hear that your experience fell short of expectations. Please reach out to us directly so we can address any concerns you may have. We strive to provide all our guests with a pleasant stay.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Always clean rooms
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Terry,We are pleased to hear that you found our rooms clean during your stay. Our housekeeping team works hard to ensure all guests have a pleasant experience. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts with us. We strive to maintain high cleanliness standards for all our guests to enjoy.
par un voyageur
5 stars because weekend staff were great!
Publié le 20 févr. 2024 sur HotelsOur stay was absolutely perfect, right up until the very last interaction we had checking out. Not sure what the issue was but the manager at the desk along with a cleaning staff decided it would be best to have an open conversation about the room my family and I stayed infront of other guests as if our room had a problem. When I asked what the problem was, she mentions a photo the cleaning staff took and questioned me about it. When I gave my explanation she had an attitude and sent me on my way. Literally every staff member we encountered leading up to the manager and cleaning staff were excellent and professional. We appreciate the courtesy shown by weekend staff, which they happen to be all black. I wish I gathered their names because I had planned on giving 5 stars because of them specifically. The minor issues we had with our room was overlooked because of how welcoming and accommodating the 3 weekend staff were. 1 lady and 2 gentlemen. Thanks for a pleasnt time.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Carmen,Thank you for sharing your feedback about your recent stay. We appreciate your kind words about the majority of our staff and we will be sure to pass on your compliments to the weekend team. Your comments about the check-out experience have been noted for further review. We hope you consider staying with us again in the future.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Absolutely dirty. Filthy. Stunk as soon as we walked in. Will not return.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Katey, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments, as they help us improve our services. If you have any further concerns, we encourage you to reach out to our management team directly.
par un voyageur
Not impressed
Publié le 29 janv. 2024 sur HotelsThe hotel looked nice and renovated on the inside and out, but once we got in the room and pulled down the covers on the bed there was a huge ball of hair. The front desk guy was by himself and swamped so he gave us sheets to change the bed ourselves! The kids couldn’t use the indoor pool that was supposed to be heated because it was freezing cold. The AC in the room was shotty and would only work with the fan on manual setting. We won’t be back.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Manager, Gestion de l’hôtel
Hello Jesica,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests and we understand the importance of prompt assistance. We apologize for not meeting your expectations in this regard. Regarding the pool temperature and AC, we appreciate you bringing these issues to our attention and will address them with the respective teams. We understand your decision not to return and appreciate your feedback.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Property was in a great location, and overall, we had nice stay. The only negative is that because the hotel is open in the middle, the sound carried and it was extremely noisy until well after 10pm.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Manager, Gestion de l’hôtel
Hello Alisa,Thank you for selecting our hotel for your stay and for sharing your feedback. We're delighted to hear that you enjoyed our great location and had an overall nice stay. We apologize for any inconvenience caused by the noise. We take our guests' comfort seriously and appreciate your input as we continue to improve our services.
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Manager, Gestion de l’hôtel
Hello Kimber,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!
par un voyageur
Publié le 13 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Manager, Gestion de l’hôtel
Hello Carlos,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We are dedicated to providing exceptional service and creating memorable stays for our guests. We look forward to welcoming you back in the future.
