Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Worst hotel experience
Posted Nov. 26, 2023 on HotelsThe check in was very slow, and the checkout queue was outrageously long and they're obviously understaffed. They should have an express check out box for customers who already paid everything.
I called the reception to ask a question and was put on hold forever.
One of the cups in my room was not clean and saw a MOUSE in the lobby late at night.
I never leave bad reviews but really feel I have to this time!
Comment from Hotel Management
Nov. 28, 2023 by Peter Nuiten - General Manager, Hotel Management
Dear guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to hear about the issues you encountered, and we want to assure you that this is not reflective of our usual standards.We are actively addressing the concerns you raised, including improving our check-in and check-out processes and enhancing our response time at the reception. Our housekeeping team is also working diligently to ensure the cleanliness of all rooms.Regarding the mouse sighting, we are already taking immediate steps to address and rectify this situation to prevent any recurrence.Your comments are invaluable to us as we continuously strive to provide a positive and seamless experience for our guests. We would appreciate the opportunity to discuss your concerns further. If you could provide more details or contact us directly, we would be grateful.Once again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to make things right on your next visit.Sincerely,Peter Nuiten General Manager
by A traveller
Posted Oct. 15, 2023 on Hotels
Comment from Hotel Management
Oct. 18, 2023 by Peter Nuiten - General Manager, Hotel Management
Dear Jinsoo,Thank you for your perfect 10/10 rating! We're thrilled that you had an excellent experience during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another outstanding visit in the future.Best regards,Peter Nuiten - General Manager
by A traveller
Posted Mar. 28, 2023 on Expedia
Comment from Hotel Management
Apr. 14, 2023 by Peter Nuiten (General Manager), Hotel Management
Dear Kunle, thank you for your positive rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Peter Nuiten - General Manager
by A traveller
Posted Jan. 4, 2023 on Expedia
We liked the style and format. Great bed ! Shampoo, and other liquid dispensers work poorly and were not refilled. Free water one day but not another. great elevators ! welcome drink and towel was nice. Check in process way too long ... lot's of people in the Q. Should be much faster. App is an option but long registration process.
by A traveller
Posted Nov. 24, 2022 on Hotels
by A traveller
Posted Aug. 26, 2022 on Hotels
by A traveller
Posted Aug. 4, 2022 on Hotels
Comment from Hotel Management
Aug. 13, 2022 by Peter Nuiten, Hotel Management
Dear Sibel, thank you very much for your positive review about the Lindner WTC Hotel & City Lounge. We are very pleased to read that you enjoyed your stay with us. We are looking forward to welcoming you again at our hotel. Hopefully your next stay will be as pleasant as the previous one. Kind regards, Peter Nuiten - General Manager.
by A traveller
Posted Jul. 13, 2022 on Hotels
Comment from Hotel Management
Aug. 13, 2022 by Peter Nuiten, Hotel Management
Dear Audrey, thank you very much for your positive review about the Lindner WTC Hotel & City Lounge. We are very pleased to read that you enjoyed your stay with us. We are looking forward to welcoming you again at our hotel. Hopefully your next stay will be as pleasant as the previous one. Kind regards, Peter Nuiten - General Manager.
by A traveller
Posted May 11, 2022 on Expedia
Good central location and nice hotel with comfortable beds and descent showers
by A traveller
Posted May 9, 2022 on Hotels
Amazing stay. Very friendly staff. Great check-in process and fun environment in the lobby - relaxing in the day, a bit more groovy in the evening.
