Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Counter
Publié le 11 janv. 2024 sur HotelsTuve mala experiencia con la señorita del counter falta capacitación. No decía las cosas claras cobró otro monto del que decía y me respondió de mala forma. Sin disposición para solucionar o explicar. La camas un poco duras lo demás estaba bien.
par un voyageur
Publié le 11 déc. 2023 sur Hotels
par un voyageur
Publié le 1 déc. 2023 sur Expedia
We were amazed by the high end costumer service. After a fly from New York to Lima then an extra hour to Arequipa we were so happy to get an early check in without any extra charge, and to received a 3 beds room instead of 2 without additional cost. The rooms are new, the rooftop has an spectacular view of the cathedral towers. The entrance of the hotel is part of an old casona made of sillar( volcanic stone). The hotel is a mix of tradition, architecture beauty and modernity. The Hotel closes door at 9 pm but you ring the doorbell and someone opens it for you( we came back from the Forum club at 3:00 am walking) breakfast is incredible it was the best breakfast I ever had in a Hotel and we stayed in many hotels in the US. I came back to Arequipa after 13 years and it feels like home again, Victor was awesome! Our room service was spectacular the only recommendation would be to add mats to the showers floor because it is very slippery even with sandals. Other than that we are ready to come back, then place is clean which is ny #1 concern in every hotel, it is walkable and safe( well Arequipa is safe) thank you characatos, my kids love it.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
A hotel , looks and smell like a brand new car , perfect location, , and excellent service .we highly recommend this place, not a 5 star hotel but really close to me
par un voyageur
Publié le 23 nov. 2023 sur Expedia
par un voyageur
Publié le 15 nov. 2023 sur Expedia
muy buen servicio y el personal muy amable
par un voyageur
A mejorar la habitación con el precio.
Publié le 12 nov. 2023 sur HotelsPor el precio que pagamos la habitación pequeña. Pocas cosas para el baño. No tenia refrigeradora. Las paredes delgadas se escuchaba ruidosa.
par un voyageur
Publié le 1 nov. 2023 sur Hotels
par un voyageur
Publié le 3 oct. 2023 sur Expedia
.
par un voyageur
Publié le 28 sept. 2023 sur Expedia
We loved this property and staff! Super nice!
