Ratings based on 898 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 7, 2024
Comment from Hotel Management
May 9, 2024 by Jamila , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Mar. 23, 2024
Great value and great place to stay for the night
Comment from Hotel Management
Mar. 26, 2024 by Jamila , Hotel Management
Thank you for your lovely feedback. : )
by A traveller
Posted Mar. 2, 2024 on Expedia
Excellent location for everything I wanna do in Asheville. Thanks and have a nice day.
Comment from Hotel Management
Mar. 2, 2024 by Brent, Hotel Management
We are happy you enjoyed your stay! And look forward to having you on a future reservation soon.
by A traveller
Posted Mar. 1, 2024 on Expedia
Property on a very busy / noisy road / intersection
Comment from Hotel Management
Mar. 2, 2024 by Brent, Hotel Management
We apologize for the inconvience this may have caused you.
by A traveller
Posted Feb. 27, 2024 on Expedia
The property gave a rustic vibe of comfortable relaxing environment.
Comment from Hotel Management
Feb. 29, 2024 by Tico, Hotel Management
Dear Cory, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,
by A traveller from Montgomery
Posted Feb. 26, 2024 on Expedia
Brookstone Lodge is located very close to the Biltmore which was our destination. It is a clean hotel. It is nice and quiet. I think they said it had been recently renovated. It is nice.
Comment from Hotel Management
Feb. 26, 2024 by Front Desk , Hotel Management
We appreciate you taking the time to leave us such a kind review! We hope that you will choose to stay with us next time you are in the area, and until then...Safe Travels!!!
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Jamila , Hotel Management
Hey Angie, Thank you for your stay with us and your super nice Review. We look forwad to seeing you again when you are in the area next.
by A traveller
Advertised for 6, realistically fits 5
Posted Feb. 25, 2024 on HotelsWe are a family of 6 and booked the room with a sofa bed (advertised that it sleeps 6.) The sofa bed wasn't much larger than a twin and only fit one of my children, leaving the additional 5 of us sharing 2 beds making it a very uncomfortable night.
The hotel also smelt smoky and mildewy. Was not a great experience.
Comment from Hotel Management
Feb. 25, 2024 by Brent, Hotel Management
Dear Britney, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the space provided. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely,
by A traveller
Posted Feb. 24, 2024 on Expedia
Very comfortable beds. Staff were very friendly and helpful. Will plan to stay here again when we are in Asheville. Thank you!
Comment from Hotel Management
Feb. 24, 2024 by Tico, Hotel Management
Dear Julie, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Tico, Hotel Management
Dear Skylar, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,
