Note fondée sur 696 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PLYMOUTH
Publié le 27 févr. 2024
Great service
Commentaires de Gestion de l’hôtel
3 mars 2024 par Amber Norman Front Office Manager , Gestion de l’hôtel
Dear Charles, Thank you for taking the time in rating our property 5 out of 5. We know your time is valuable and we appreciate the feedback. We are delighted you enjoyed your stay with us. We hope to see you again soon.
par un voyageur de PLYMOUTH
Publié le 26 févr. 2024
Great service
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Amber Norman Front Office Manager , Gestion de l’hôtel
Dear Charles, I wanted to send a quick note to thank you for writing a review about our property. I know your time is valuable and appreciate you taking a moment to provide your feedback. I was delighted to see that you have given our property a positive review and so happy to see we were able to meet your expectations. Your complimentary feedback will be shared with our management and staff.
par un voyageur
NOT cleaned
Publié le 24 févr. 2024 sur HotelsThe room was not cleaned,beds looked slept in, hand prints on the walls, mirrors, and the bathroom a mess, hairs in bed. When we asked for another room, they were full. Asked for a refund, but still have not received. Went to another hotel nearby. Normally trust the Hampton brand, but this is the second stay in a few months that we have had sanitary issues.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Amber Norman Front Office Manager , Gestion de l’hôtel
Dear Guest, I wanted to send a quick note to thank you for completing a guest review. I know your time is valuable and appreciate you taking a moment to provide your feedback. I was disappointed to see that we were unable to meet your expectations during your recent visit. For your concerns on the refund as mentioned before the authorization obtained at check in can take 7-10 business days to reflect back on to your credit card. We are sorry again for any inconvenience this may have caused you and we are sorry you had to go to another hotel. Thank you for sharing your experience with me. I have shared your experience with our housekeeping staff in effort to avoid this in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The beds and pillows were uncomfortable and the sheets sounded like Dr office bed paper. There was a high pitched ringing noise all night and morning like a hot water boiler heating up. Didn’t even try the breakfast so can’t comment. The options in this are are slim pickings but I won’t pick this one again.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Amber Norman Front Office Manager, Gestion de l’hôtel
Dear Tammy. Thank you for taking the time in writing a review. I was disappointed to see that we were unable to meet your expectations during your recent visit. The comments and suggestions you provided will help us to improve our product and service. As the guest, you see things from a perspective that we do not. Thank you for sharing your experience with me.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Amber Norman Front Office Manager, Gestion de l’hôtel
Dear Justin, Thank you for taking the time in writing a review about our property. We are happy you gave our property a 4 out of 5 rating and that we were able to meet your expectations. We hope to see you again soon.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
The beds were not comfortable at all. The water in the shower was not warm and the shower head sprayed the water all over the place. The comforters has stains all over them. The ottoman had a cigarette burn in it and the desk chair had a large black stain on it.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Amber Norman Front Office Manager , Gestion de l’hôtel
Dear Madeline, Thank you for taking the time to write a review about our property. I'm disappointed that we were unable to meet your expectations during your recent visit with us. We are a nonsmoking hotel, so we apologize that you found burn marks in our furniture. I also shared your experience with the shower so our maintenance staff can take a look at it. Thank you for sharing your experience with me, I have shared our experience with the rest of the staff to avoid this in the future. We hope to see you again soon.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Nice bedding
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Front Office Manager Amber Norman , Gestion de l’hôtel
Dear Alan, Thank you for taking the time in writing a review about our property. We know your time is valuable and we appreciate you taking a moment to provide your feedback. We are happy we were able to meet your expectations during your visit. We hope to see you again soon.
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Front Office Manager Amber Norman , Gestion de l’hôtel
Dear Cindy, Thank you in taking the time to rate our property. We are happy you enjoyed your stay with us. We look forward to seeing you again next time you are back in Athens.
par un voyageur
Publié le 20 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Front Office Manager Amber Norman , Gestion de l’hôtel
Dear Mark,Thank you for taking the time in rating our property. We are delighted you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Our first time staying at the hotel and we enjoyed it there. We would definitely stay there again! They are very friendly, the breakfast was good, and most of all the rooms were nice! Highly recommend
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Front Office Manager Amber Norman , Gestion de l’hôtel
Dear Kendra,Thank you for taking the time in writing a review about our property. We are happy you enjoyed your stay with us. We hope to see you again soon.
