Note fondée sur 819 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2024 sur Expedia
HVAC in our room wasn’t not working, me and my partner even placed a work order but it was never resolved. Also, cleaning service while out of the room was not taken care of, everything literally had to be requested. Never have i ever been to a hotel this high class and things went the way it did the 4 nights i stayed here. Great area though!
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Hello Leroy,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been duly noted and will be discussed with our team. Also, we're very sorry for any miscommunication there was regarding our cleaning service. We appreciate your feedback and wish you safe travels ahead.Kenneth Washington,General Manager
par un voyageur
Publié le 8 mars 2024 sur Hotels
par un voyageur
Publié le 8 mars 2024 sur Hotels
par un voyageur
Publié le 6 mars 2024 sur Expedia
good
Commentaires de Gestion de l’hôtel
10 mars 2024 par General Manager, Gestion de l’hôtel
Hello Ivan,Thank you for sharing your feedback. We are pleased to hear that your experience was good. However, we are concerned that it did not meet all your expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future. Please let us know how we can do that.Kenneth Washington,General Manager
par un voyageur
Publié le 4 mars 2024
Every part of my trip was great.
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Hi Eddie,We always enjoy hearing from our guests, and we're glad you had a positive visit. The next time you're in town, we'd be happy to host you again.Kenneth Washington,General Manager
par un voyageur
Publié le 4 mars 2024
No hot water, everywhere smells like weed, they took dirty towels but didn't replace, ran out of tp
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Hello Nicole,Thank you for bringing these matters to our attention. It's disappointing to hear about the issues, such as the water and the oversight in housekeeping services. Please be assured we take your feedback seriously and will address these concerns to ensure our future guests have a more comfortable and enjoyable experience. We value your patronage and hope to have the opportunity to serve you better in the future.Kenneth Washington,General Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
Highly recommend
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Hello Thomas,Thank you so much for choosing to stay with us at Embassy Suites Atlanta -Buckhead. We aim to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! We appreciate your recommendation, and we hope to welcome you back soon.Kenneth Washington,General Manager
par un voyageur de Petersburg
Publié le 3 mars 2024 sur Expedia
This particular hotel is normally my go to.
I still stayed here last year, same week and it was tip tier. This year it appeared the staff was understaffed and barely keeping up. The room didnt have bottles of water, the cleaning staff really was not cleaning or straighten the rooms, the trash was never dumped. Alot of small things but small things matter.
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Hello Amanda,Thank you for continuously choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service and pristine accommodations, and we're disappointed to learn we fell short of expectations during this visit. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and hope you'll give us another chance to impress you the next time you're in the area.Kenneth Washington,General Manager
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Cost effective
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Hi Richard,It's always a pleasure hearing from our guests. We're glad you appreciated our competitive rates, and we look forward to your next visit.Kenneth Washington,General Manager
par un voyageur
Publié le 28 févr. 2024 sur Expedia
It was great customer service and a really clean hotel.
Commentaires de Gestion de l’hôtel
1 mars 2024 par General Manager, Gestion de l’hôtel
Hi Karen,Thank you so much for taking the time to share your thoughts with us. We take great pride in providing our guests with exceptional service and impeccable lodgings, so we are pleased that this commitment was reflected in your experience. It was a pleasure having you join us during your time in Atlanta, and we hope you return soon. Kenneth Washington,General Manager
