Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2022 par SB, Gestion de l’hôtel
Thank you so much for staying with us. We appreciate the feedback and look forward to serve you again soon in future!
par un voyageur
Publié le 24 févr. 2024
Good place to stay and very convenient
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a good place to stay and convenient for your needs. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we were able to meet your expectations. We appreciate your business and look forward to welcoming you back again in the future!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Very bad condition of hotel
Publié le 18 févr. 2024 sur HotelsVery dirty condition, no cleanup a room, noisy&polluted hearer, smelling marijuana in a room and hallway, poor breakfast,
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
The area didn’t seem safe and I was worried my car would be broken into. didn’t bother with breakfast as not great selection
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
They have a thief on the front desk
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jaime,It is disheartening to read your opinion about our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
I originally paid for a king bed but that’s not what I received after checking in to Sonesta (Norcross). The Property was extremely dirty and it reeked a horrible smell of piss and cigarettes. The carpet was stained and the ceiling was falling apart. The towels had strange stains on them and there was hair on the bed linens. I requested a new room which was granted but there was still no difference. I’ve never experienced a hotel stay of this magnitude. I am forever scared from this experience. I planned a vacation that I really wasn’t able to enjoy. I saved money to enjoy a few days in Georgia visiting my best friend since we both were grieving but I now have to grieve this experience and a loss of money through the process smh …DO NOT STAY AT THIS PROPERTY!
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Darelle,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
