Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,2 Service et personnel
2,6 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Atlanta
Publié le 25 avr. 2024
Room was old and dingy, remote didn’t have a cover and tables were warped, there’s mole buildup on shower curtains .. I only rented to shower cus they turned the water main off in my neighborhood for construction … I would never stay here again .!
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Roaches everywhere sheets were dirty no housekeeping at all
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management, Gestion de l’hôtel
Hello Michelle doing my research I noticed your reservation shows up under the name Antwan Ezzard and was for 7 nights. Our system shows you all checked in on Feb 23 and checked out on Mar 1 2024. I do not see where you expressed any concerns about roached. Apparently the room and our service was not as bad as you are staying especially when you stayed 7 nights...!
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Peace and quiet
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Kirstie, thank you for choosing stay express for your lodging needs and we appreciate your business.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
This place has a very urban external paint job. The rooms come with so many amenities from the fragrance of an abandoned asylum to all sorts of critters who dance upon you while you try to sleep. I highly recommend the uv light package.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Good afternoon Daniel Hicks, it appears that Nicole didnt enjoy her stay, I take it that she has been to an abandoned asylum because I dont know what an asylum smell like. If she had issues with her room she should have brought it to the attention of the front desk agent and we would have made it right for her. Perhaps the Ritz Carlton would have been a better option. Champagne taste with a malt liquor budget. Have a nice day.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Worst hotel ever
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management. , Gestion de l’hôtel
Hello Charisma Alexander in response to your comment "worst hotel ever" can you please give us a call and share what happened. I see you stayed 2 days with us but there is no concern documented on our end that you may or may not have expressed while here. We take liberty in provided excellent service so it would be helpful if you share your experience with us. Please give us a call...
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business
par un voyageur
Publié le 26 févr. 2024 sur Hotels
This has to be the nastiest hotel I have ever stayed in the whole placed smelt like weed and the couch was absolutely disgusting needless to say I won’t be back!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Stay Express Inn & Suites , Gestion de l’hôtel
Good morning, sorry that you didnt enjoy your stay. please give us a call to discuss.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The front doors are supposed to be automatic, but they don't work so you push then open manually. Once inside, I pushed the doorbell but no one showed up. A current guest informed me that the front desk clerk was the only employee on staff, and that they were cleaning up vomit on the second floor. I called the front desk line and the employee answered and came down. She was friendly and reiterated what the guest said. There was no house cleaning staff so she had to do all jobs. The room was in disrepair and the paint was noticeably chipped and cracked over large areas of the room. It was about what I would expect for the price point. I was a little disappointed that the clerk placed me on the second floor so I had to walk by the partially cleaned up vomit, but, other than that, it meet my expectations.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Good afternoon Stephan, we are sorry that you had to over exert yourself opening the door manually and walk past freshly cleaned vomit from another guest. Most hotels do not have housekeeping services around the clock and our front desk staff is trained to clean up any spills or to acommodate the needs and requests of our guest. If you had issues with your room, Im certain that my staff would have accomomodated your request to move to another room. However as you stated " it was what I would expect for the price.point and that we met your expectations". Thats kind of contradictory, wouldnt you say? Champagne taste with a malt liquor wallet. Have a nice day!
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Good morning, thank you for choosing Stay Express for your lodging needs and we appreciate your business.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
This property is horrible it has roaches and please make sure to check underneath the sheets. It was extremely dirty and look like blood stains. They do not wash the sheets. The door knobs did not work. If I could post pictures I would, but it was disgusting I do not recommend anybody staying in this area, it is not safe. I don’t understand how it’s still open and running.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Stay Express Inn & Suites, Gestion de l’hôtel
Good morning Keyla, sorry that you didnt enjoy your stay. Our rooms are thoroughly cleaned daily and all blood stained sheets are discarded and not reuesed.If the door locks didnt work, how did you get into your room? Why did you stay in an area thats not safe? We recieved a score of 93 on last health inspection from the tourism board. Have a nice day!
