Note fondée sur 438 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for the feedback, but it shows you were never a guest at the hotel, our records indicate you were a no-show. I spoke with you on the phone and explained we are unable to cancel any 3rd party reservations and I let you know there would be a charge if the reservation was not canceled before end of day.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
Thank you, we hope to see you again soon!
par un voyageur
Publié le 5 mars 2024 sur Expedia
Staff were excellent and friendly. The rooms are below average. Half the parking lot is submerged in mud and water. Its not the most "family friendly" environment.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
We are sorry to hear you did not enjoy your stay, please rest assured we will be forwarding your concerns to the appropriate department.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Quieter than most Atoka hotels but not much else
Publié le 27 févr. 2024 sur HotelsThe check in clerk was high on something - the room had not been vacuumed - the bed sheets were seriously wrinkled - the was a gap between the door and the doorframe - the toilet seat was so old that the paint was worn off - seriously outdated - I had stayed there about 20 years ago when it was a best western and absolutely nothing was changed as far as decor. Dirty grout and dirt on tile baseboards.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
We are saddened to hear about your stay, We hope to resolve any issues that occurred, and we would like the opportunity to speak with you at your earliest convenience so that we may address any concerns.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Lamp shades need updating falling apart dirty, concert falling apart on staits and walk ways, 2nd floor. Toilet ran all night, fixed it, lol should charge for that.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for the review and we are sorry to hear about the issues you had during your stay, we will be addressing your issues with the appropriate department, if you would like to speak with us please feel free to give us a call, Thank you and have a good day
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
We are sorry to hear that you didnt enjoy your stay, we would love to hear from you and address any issues and concerns, we hope to hear from you soon.
par un voyageur
Dirty room, great service.
Publié le 25 janv. 2024 sur HotelsI checked in pretty late and was exhausted when I got here so we went straight to sleep. but when we woke up and were getting ready for the day we noticed that the room was pretty disgusting. The beds appeared to be cleaned but every other surface in the whole room was very dirty.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
I am sorry to hear about your stay, please rest assured this issue will be addressed, we would like to speak with you about this matter and resolve it for you.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
It was cheap
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 16 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Pam B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for the review!
