Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Guest Services, Gestion de l’hôtel
Thank you so much for your rating, Lisa!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
We enjoyed the property, nicely decorated and more of a boutique vibe. Loved the wrap around balcony and charm. Everyone we encountered was pleasant. Room was clean and updated. Reasons we did not give it five stars: housekeeping on our floor at 7-8 pm was very loud speaking on their walkie and slamming doors off and on the throughout the evening. I know the place is older and not sound proof but it did not appear that they tried to lower their voices, etc. Had reservations to eat at the highly rated restaurant on site. Reviews mentioned to expect to spend $75-$100pp w/o drinks. No prices in the menu. Once seating, it was very underwhelming. No privacy, tables very close together. It felt like we were in everyone’s conversation around us. On top of that, the waiter at the hostess stand was taking room service orders on speaker for all of us to enjoy. I knew I’d be disappointed if we spent $200 on a meal in that environment, it did not feel like an upscale date night. We decided to leave and try something else.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Holly White, Gestion de l’hôtel
Dear Carrie:Thank you for taking the time to share your detailed feedback on your recent stay at the Partridge Inn. We are delighted to hear that you enjoyed the property, its boutique vibe, and the charm of the wrap-around Verandah. It's also great to know that you found the room to be clean and updated, and that you encountered pleasant staff throughout your stay.However, we sincerely apologize for the inconvenience caused by the noise from housekeeping during the evening. Your comments are valuable, and we will address this issue to ensure a more peaceful experience for our guests.We also appreciate your feedback on the on-site restaurant experience. We apologize for the underwhelming atmosphere and lack of privacy. Your comments will be shared with the restaurant management team to make necessary improvements in creating a more enjoyable dining environment.We truly value your insights, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience. If there's anything else you'd like to share or if you have further suggestions, please feel free to reach out.Best regards,Holly WhiteGeneral ManagerPartridge Inn, Curio Collection by Hilton
par un voyageur de Orlando
Publié le 22 févr. 2024 sur Expedia
We mostly just slept here
Our bed was comfortable. Our 5th floor room was miles better than our 2nd fl room. We can't rate the hotel a 10 for some details are not perfect.
The vents in the rooms all needed cleaning, dust was visible from the outside and on the ceiling, the desk chairs are peeling and tattered, the sheer curtains should not be a dirty beige. Some color in the room would be nice. Also we can see all the areas where touch up paint was applied because it wasn't in the same texture as original paint.
The $20 per day to park your own car seems over the top and just an additional source of revenue for hotel- valet while nice when you arrive just doesn't make sense when you leave as the one person. At the door has to leave their post to get your car...
The lobby is pretty and the bed was comfortable. The room and bathroom were clean. 💯
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Holly White, Gestion de l’hôtel
Dear Elena:Thank you for taking the time to share your feedback. We appreciate your compliments on the comfortable bed, cleanliness of the room and bathroom, and the attractiveness of our lobby.We also want to express our sincere apologies for any inconveniences you experienced during your stay. Your comments regarding the vents, desk chairs, curtains, and paint touch-ups have been noted, and we will address these matters promptly to enhance the overall quality of our accommodations.Regarding the parking fee, we understand your concern, and we will review our policies to ensure they align with the best interests of our guests. Your input is valuable, and we will use it to make improvements to provide a better experience for our guests.We hope you consider staying with us again in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Best regards,Holly WhiteGeneral ManagerPartridge Inn, Curio Collection by Hilton
par un voyageur
Bad room, bad service and no concern
Publié le 19 févr. 2024 sur HotelsNever accept a first floor room because you'll have a 6am wakeup from the noisy hotel staff. NO HOT WATER TWO DAYS. No parking for normal sized cars. Very Spartan furnishing for a king suite. When I complained about cold shower the staff just said;' yes we've been having problems with plumbing." It's too bad that this beautiful old property is is operated so poorly.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par kelly, Gestion de l’hôtel
Dear Mr. Weathers,I am so sorry that you did not enjoy your stay with us. 109 is a very popular room with our repeat guests and we apologize that you did not find it to your liking. I have refunded 100 toward your stay and I can assure the issues you mentioned will be immediately addressed. Please let us know if there is anything we can do for you at this time and thank you for your feedback.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Property needs renovation.
Room smelled like a skunk sprayed it.
Inadequate Parking and so tight cars could not get in and out of parking spaces . I watched my car being hit.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Holly White, Gestion de l’hôtel
Dear Phillip:I want to sincerely apologize for the disappointing experience you had during your recent stay at the Partridge Inn. Your feedback is deeply concerning, and I want to assure you that we take it very seriously.I am truly sorry for the issues you encountered, including the condition of your room and the challenges with parking. Your experience does not reflect the high standards we aim to maintain, and we are committed to addressing these issues promptly.We understand the importance of a comfortable and pleasant stay, and we apologize for falling short of your expectations. Our team is actively working to identify and rectify the concerns you've raised, including addressing the room odor and reviewing the parking situation.If you could provide more details about your stay, it would greatly assist us in our internal investigation. I don't see where an incident report was completed which is our protocol along with calling the police department.Once again, I apologize for the inconvenience and disappointment you experienced. We value your feedback, and we will take immediate steps to make the necessary changes to ensure a better experience for our guests in the future.Thank you for bringing these issues to our attention.Sincerely,Holly WhiteGeneral ManagerPartridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Holly White, Gestion de l’hôtel
Dear Jared:Thank you for taking the time to share your feedback with us. We truly value all guest input as it helps us to continually improve our services.We noticed that you rated your experience with us as a 6 out of 10. While we're glad to hear that you chose to stay with us, we would love to learn more about your stay and how we could have made it even better. Your insights are incredibly valuable to us, and we would greatly appreciate any additional feedback you could provide.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a truly exceptional experience in the future.Warm regards,Holly WhiteGeneral ManagerPartridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Diversity and friendliness!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Guest Services, Gestion de l’hôtel
Robert,Thank you so much for taking the time to rate your experience while staying with us. We hope to welcome you again in the future!
par un voyageur de Edgefield
Publié le 28 janv. 2024 sur Expedia
Love the old hotels architecture and charm.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Holly White, Gestion de l’hôtel
Dear David:Thank you so much for your feedback about your recent stay at the Partridge Inn, Curio Collection by Hilton. We are thrilled that you enjoyed your stay and look forward to welcoming you back the next time your travels bring you to the Augusta area. Thank you again!Sincerely,Holly WhiteGeneral Manager
par un voyageur de Newnan
Publié le 15 janv. 2024 sur Expedia
!st time visiting this area and this hotel was highly recommended. LOVED the property - Breakfast and Dinner were delicious with fast/friendly service. Michael was very helpful and informative. Will stay again when back in the area.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Holly White, Gestion de l’hôtel
Dear Jennifer:Thank you so much for your feedback about your recent stay at the Partridge Inn! We are thrilled that you enjoyed your time with us. Thank you for your kind words about Michael - I will be sure to pass this along! We look forward to seeing you the next time your travels bring you to the Augusta area!Sincerely,Holly WhiteGeneral Manager
par un voyageur
Publié le 13 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Holly White, Gestion de l’hôtel
Dear James:Thank you so much for providing feedback about your recent stay at the Partridge Inn! We appreciate you choosing to stay with us and hope to see you again the next time your travels bring you to the Augusta area.Sincerely,Holly WhiteGeneral Manager
