Note fondée sur 211 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Customer Service, Gestion de l’hôtel
Yesenia, thank you for choosing to stay at the Residence Inn Austin South and taking the time to rate us. We're glad to see you had a fantastic stay with us. It is always a pleasure knowing our guests leave satisfied and we hope to welcome you back soon.
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Rooms could have been in the better condition. As an e.g TV remotes were missing and the the one with remote was not able to connect to Internet, Heaters were very dirty and commode in one Bathroom was not working properly etc
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Customer Service, Gestion de l’hôtel
Gaurav, thank you for sharing the details of your recent stay. We regret to learn that the maintenance of the room and the amenities provided did not live up to your expectations. Rest assured, every feedback provided by our guests is taken into serious consideration and changes are initiated to improve. As for technical issues, our team members are always more than ready to assist with any problems that may come up during your stay. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Customer Service, Gestion de l’hôtel
Cyn, thanks for the top rating for Residence Inn Austin South on Expedia! We're thrilled that your experience at our hotel met your expectations. Please consider us for your future travels!
par un voyageur
Publié le 16 oct. 2023 sur Expedia
The staff was very friendly and accommodating, they helped us set up transportation and even told us things to do in the area. Con - had one cockroach in our room and when we had breakfast, they didn’t have waffles!
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Customer Service, Gestion de l’hôtel
Hello Katrina,Austin has a late summer Cricket season that impacts the entire community. What you experienced was a cricket and we are truly sorry that you had this experience. We have a comprehensive program to address this and we are very apologetic that you experienced this in your room. We would love to have you back in the near future and are grateful for your feedback.
par un voyageur
Publié le 14 sept. 2023 sur Expedia
Doubled charge for a room
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Customer Service, Gestion de l’hôtel
Rachel, we sincerely regret any misunderstanding that occurred during your booking experience. It's essential that all guest transactions are clear and transparent, and for any discrepancy on your bill, we apologize. Thank you for bringing this matter to our attention.
par un voyageur
Publié le 31 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2023 par Customer Service, Gestion de l’hôtel
Thanks for the amazing rating, Alex!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn Austin South!
par un voyageur
Publié le 16 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2023 par Customer Service, Gestion de l’hôtel
Hello Clara,Thank you for your recent stay with us at Residence Inn Austin South. We perceive your rating as a positive reflection of your experience, although you didn't include specific details in your feedback.Our main mission is to provide unmatchable hospitality in a welcoming environment, and it warms our hearts to know we achieved that during your stay. We hope that you were able to take advantage of the diverse amenities we offer, like our comfortable rooms, high-speed Wi-Fi, and the fitness center. We trust you had an enjoyable time exploring Austin and the surrounding area.Thank you once again for choosing Residence Inn Austin South. Your silent approval means the world to us, and we cannot wait to welcome you back in the near future for another delightful stay.
par un voyageur
Publié le 20 juin 2023 sur Expedia
Clean and spacious room with polite staff
Commentaires de Gestion de l’hôtel
22 juin 2023 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to leave this wonderful review, Shavonne!We're thrilled to know you enjoyed your stay at Residence Inn Austin South so much! We strive for excellence so we're pleased to hear you appreciated not only our clean and spacious rooms, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!
par un voyageur
Publié le 6 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2023 par Customer Service, Gestion de l’hôtel
Thanks for the 8/10 rating, Serena!We're thrilled you enjoyed your time at Residence Inn Austin South so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
par un voyageur
Publié le 6 févr. 2023 sur Expedia
Good place to stay, pet friendly, and Close to eating places
Commentaires de Gestion de l’hôtel
7 févr. 2023 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to leave this wonderful review, David!We're thrilled to know you enjoyed your stay at Residence Inn Austin South so much! We strive for excellence so we're pleased to hear you appreciated not only our great accommodations and pet-friendly policy, but also our prime location! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!
