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Staybridge Suites Austin NW by IHG

3.0 star property
3-star hotel in Pond Springs

Choose dates to view prices

Photo gallery for Staybridge Suites Austin NW by IHG

Property amenity
Hypo-allergenic bedding, desk, iron/ironing board
Exterior
Property amenity
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pet-friendly
  • Gym

Explore the area

View in a map
13087 Research Blvd., Austin, TX, 78750
  • Place, Main Event Entertainment
    ‪10 min walk‬
  • Place, Austin Aquarium
    ‪1 min drive‬
  • Place, University of Texas at Austin
    ‪14 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Transfer Shower)

Hypo-allergenic bedding, desk, iron/ironing board

Suite, 1 Bedroom, Accessible, Kitchen (Transfer Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Suite, 2 Bedrooms, Kitchen | Bathroom

Suite, 2 Bedrooms, Kitchen

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Kitchen

Hypo-allergenic bedding, desk, iron/ironing board

Suite, 2 Bedrooms, Kitchen

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Roll-In Shower)

Hypo-allergenic bedding, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

7.2 out of 10
Good
(9 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Kitchen

Hypo-allergenic bedding, desk, iron/ironing board

Standard Room, Kitchen

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Hypo-allergenic bedding, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

8.2 out of 10
Very good
(33 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(17 reviews)
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Austin

Pond Springs stay.A stay at this Pond Springs hotel places you within half a mile (1 km) of Main Event Entertainment and 3 miles (5 km) of McNeil Crossing. Lakeline Mall and Apple Inc. are also within 6 miles (10 km).

What's nearby

  • Main Event Entertainment - 10 min walk - 0.9 km
  • Austin Aquarium - 1 min drive - 1.5 km
  • University of Texas at Austin - 14 min drive - 23.2 km
  • Lake Travis - 14 min drive - 14.6 km
  • Sixth Street - 16 min drive - 25.8 km

Getting around

  • Lakeline Station - 8 min drive
  • Austin Station - 23 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 28 min drive

Restaurants

  • ‪Texas Roadhouse - ‬15 min walk
  • ‪Shenanigans - ‬14 min walk
  • ‪Kuppanna Austin - ‬2 min drive
  • ‪Kerbey Lane Cafe - ‬15 min walk
  • ‪Jardin Corona - ‬13 min walk

About this property

Staybridge Suites Austin NW by IHG

3-star hotel in Pond Springs
Staybridge Suites Austin NW by IHG offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 840 square feet (76 square meters) and includes conference space. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly Staybridge Suites Austin NW by IHG. Self parking is free.

This 3-star Austin hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • 840 sq ft of conference space
  • 76 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
Staybridge Suites Austin NW by IHG offers 80 accommodations with complimentary newspapers and coffee/tea makers. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Grab bar near toilet (32 inches high)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 100.00
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay) plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited.
    The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites Aparthotel
Staybridge Suites Aparthotel Austin Nw
Staybridge Suites Austin Nw
Staybridge Suites Austin
Staybridge Suites Austin NW Hotel
Staybridge Suites Austin NW
Staybridge Suites Austin NW by IHG Hotel
Staybridge Suites Austin NW an IHG Hotel
Staybridge Suites Austin NW by IHG Austin
Staybridge Suites Austin NW by IHG Hotel Austin

Reviews

Staybridge Suites Austin NW by IHG Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 598 out of 1002 reviews
Rating 8 - Good. 226 out of 1002 reviews
Rating 6 - Okay. 84 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

Reviews

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room and excellent breakfast!
Stayed 2 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very clean, and the staff is very kind.
Stayed 7 nights in Aug 2025

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Austin

Minor age in a few areas of the apartment, but very minor. Front desk, especially upon check in was excellent. The young man (I forget his name, but he was from Ghana), went above and beyond.
Stayed 2 nights in Sep 2025

10/10 Excellent

Edward L Crenshaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good staff
Stayed 3 nights in Aug 2025

6/10 Okay

Sherry

Stayed 1 night in Aug 2025

8/10 Good

Zainab

Stayed 3 nights in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to rest
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't be more pleased

Our stay could not have been better. The rooms were immaculate, the breakfast food wonderful and the staff were very pleasant and helpful. We'll stay there again if our travels necessitate a stay in that area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming. Very clean, room was very clean. I only have one issue with my stay. The shower, it took at least 10 min for the water to even get warm.
Stayed 3 nights in Aug 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our 3-night stay! The breakfast was delicious, the hotel was clean and quiet, and the staff was wonderful. My kids especially loved the pool, which made the trip even more fun. We would definitely stay here again!
Stayed 3 nights in Aug 2025

10/10 Excellent

Daughtry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Loved staying here! Everyone was super friendly and the small kitchen was super convenient. It had an ice maker so we always had ice when needed. It wasn’t super busy, no loud neighbors. Very clean and comfortable definitely 10/10 recommend.
Stayed 5 nights in Jul 2025

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing and uncomfortable

Sleeping on the bed was super uncomfortable as the bed is hard as a rock. The sleeper sofa tried to devour us every time we sat on it. There were paper towels in the garbage disposal. There were no dishwashing pods for the dishwasher. There was no hand soap or body wash. They gave us three towels for four people. There was no coffee or coffee filters. When we got coffee filters they were five times larger than needed . The hotel room appeared as if it had not been cleaned except for the bed linens. People were smoking marijuana by the pool constantly. Every time we ask for any amenities that we are expected to have in any hotel room we got looked at as if we had three heads. The ice maker did not work. And the smoke detector low battery alarm went off at 3:00 in the morning one of the nights we were there. Will never stay here again.
Stayed 4 nights in Jul 2025

6/10 Okay

Virginia

Stayed 4 nights in Jul 2025

10/10 Excellent

Diana

Stayed 1 night in Jul 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great
Stayed 1 night in Jul 2025

6/10 Okay

cole

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice facility, great staff

I stayed here a few weeks ago and no problems with the facility itself. Really nice and roomy. Clean and nice ammenities. Seems like it may have been a Residence Inn at one time so it's a good value at the price that I paid. This time things didn't go as smoothly but still 5 stars as it wasn't something they could control and the employees were great. Unfortunately they were experiencing a facility wide hot water issue outage for a couple days. I also had an issue with the lock on my door which kept me from being able to get into my room when I was in a big hurry. Initially they thought it was the battery but they literally had to use a wire under the door to reach up and grab the handle from the inside to get it open. Pretty impressive manever really. The combination of the problems from the facility were frustrating but the manager (Daniella) was great. I'm sure she was dealing with a lot of unhappy travelers but she is so empathetic and kind that it would be impossible to leave with a negative overall impression of the place. She ended up transfering me to another hotel on the other side of the parking lot which was just as nice. I'll definitely stay here again on my next trip to Austin as any facility can have mechanical issues but very few will have the staff to handle things so well.
Stayed 4 nights in Jul 2025

8/10 Good

Francesca

Liked: Cleanliness
Stayed 4 nights in Jul 2025

4/10 Poor

Raghu

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

No hot water..

I never really got to stay there. They did not have hot water and I got to know about it just as I called to say that I was going to check-in late. I had to find a different hotel at midnight.. not the best of experiences. They did offer to find me a place at Fairfield inn which is like a sister property. But Fairfield is not pet friendly.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025