Ratings based on 86 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Magical experience
Posted Sep. 18, 2023 on HotelsAmazing, incredible stay! Beautiful historic property that was really unique, with the most amazing customer service. I felt like I was in a fairytale.
Comment from Hotel Management
Sep. 19, 2023 by Elisa Peroli, General Manager, Hotel Management
Dear,Thank you very much for your feedback, it is really appreciated. I am pleased to read you had the opportunity to live and experience the true essence of Villa La Massa: history, amazing grounds and passionate people.We all are looking forward to welcoming you back!Best regards,Elisa PeroliGeneral Manager
by A traveller from Lake Forest
Posted Jun. 22, 2023 on Expedia
Great restaurant, awesome service in the restaurant and overall. Hotel is dated, pool cold and not heated. Suggested management invests into a pool heater so kids can enjoy the pool cause water was freezing. Rooms need updating badly. In room only tub, no shower. Remote quite area outside the city, tranquil and peaceful. Very relaxed atmosphere. Again, restaurant staff incredible, gourmet menu, great breakfast. Will definitely return but without kids. Highly recommend.
Comment from Hotel Management
Jun. 26, 2023 by Elisa Peroli, General Manager, Hotel Management
Dear Mr Val,I truly appreciate you took the time to write such a kind and detailed feedback. Thank you for highlighting the restaurant, the menu and the staff, I will be happy to share your words with the team. As well, I thank you for your personal suggestions, which are taken in great consideration for future improvements. We will update your preferences for future stays, which I hope will be many!Thank you again for staying with us and do not hesitate to contact me for further assistance.
by A traveller
Posted Jun. 11, 2023 on Expedia
Absolutely wonderful
Comment from Hotel Management
Jun. 13, 2023 by Elisa Peroli, General Manager, Hotel Management
Dearest,Thank you very much for your comment, it is truly appreciated!I wish you a lovely day ahead and I hope to welcome you back very soon!Elisa Peroli
by A traveller
Posted Jun. 3, 2023 on Expedia
The level of service was excellent.
All the staff were extremely helpful and friendly.
Will certainly try to get back there again.
Highly recommend.
Comment from Hotel Management
Jun. 5, 2023 by Elisa Peroli, General Manager, Hotel Management
Dear Mr Anthony,Thank you fro your thoughtful and kind words. The team is really passionate and I am happy you were pleased with their assistance. All of us are looking forward to welcoming you back very soon.I wish you a lovely day ahead,
by A traveller
Posted May 27, 2023 on Expedia
By far, the best hotel I've ever stayed at. The entire grounds, rooms, and staff were beyond what one could imagine. This hotel deserves its own rating as I really don't believe 5 stars describes it well. Location to Florence was a bonus but it was really hard to put the energy together to leave this hotel. The staff treat you like family and go above and beyond what i have experienced in other 5 star hotels. The only bad part was leaving.
Comment from Hotel Management
May 31, 2023 by Elisa Peroli, Hotel Management
Dear Mr Gavin,thank you so much for taking the time to leave us a comment, it is trully appreciated and be sure I will share with the rest of the team.I am so glad you had a great stay, and hopefully it is the first of many others in the future.I wish you a lovely day and consider me at your complete disposal for anything you may need.Elisa PeroliGeneral Manager
by A traveller from Grand Rapids
Posted Oct. 21, 2022 on Expedia
by A traveller
Posted Sep. 24, 2022 on Hotels
by A traveller
Posted Jul. 22, 2022 on Hotels
by A traveller
Posted Jul. 16, 2022 on Hotels
by A traveller
Amazing grounds, but lacking
Posted May 30, 2022 on HotelsGorgeous property and amazing staff. However, be advised that the ACs don’t cool the rooms below 78-79 degrees Fahrenheit. Breakfast was okay but the view from the dining room was breathtaking. Dinner was a huge disappointment, trying to be too fancy and forgot about flavor and that they are in Italy. The grounds are immaculate and the staff, though very understaffed, were very attentive. Tamara did the best she could to accommodate us. I would not recommend this place in the summer, maybe fall or spring. And don’t waste your time or money in the restaurant, go in to Florence where there are many great restaurants
