Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor
Publié le 18 févr. 2024 sur HotelsToilet was dirty shower knob to turn the water on was loose pull chain for the curtain was broken I told front desk Saturday morning around 8:00 a.m. and they did not send maintenance until 5:30 p.m. it took too long . Not enough pillows
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Gary, we're sorry to hear that your recent stay didn't meet your expectations. We regret the trouble with your restroom facilities and curtain functionality and we understand how waiting for maintenance resolution may have inconvenienced you. As well, it's unfortunate to hear that the number of pillows didn't meet your preference. Your feedback is valuable and will be shared with our teams so we can aim to improve future guests’ experiences. Thank you for sharing.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The property is lovely, however, the rooms decor is dated and could use an upgrade and paint touch up in areas throughout the room, like the bathroom and ceiling.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Customer Service, Gestion de l’hôtel
Zola, it's heartening to know you appreciated the charm of the Hilton Garden Inn Baltimore White Marsh. Your input about the room interiors and maintenance needs have been taken note of. Our goal is always to provide a pleasing environment, and your feedback will help us tremendously in our ongoing renovations. We appreciate your help in creating a better future experience.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Customer Service, Gestion de l’hôtel
Michael, thank you for taking the time to share your feedback. At Hilton Garden Inn Baltimore White Marsh, we're pleased that your stay met expectations, even though your review didn't contain specific details. Your positive rating speaks volumes and we hope to welcome you back again in the future.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Staff is great and friendly. Room was clean, bed was super confortable.. But I had a horrible experience due to a huge amount 9f noise, people partying on the rooms and chatting, laughing, screaming on the corridor until 4 am. At some point I had to go to the corridor to complain. Staff was not aware and did nothing. I paid for a hotel room to have a nice night 9f sleep with my daughter that had a competition Sunday early morning, and had barely slept! A nightmare!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Patricia, we appreciate your feedback and are glad to hear that you found our team members helpful and friendly, and your accommodation comfortable. It's unfortunate to hear about the disruptions you experienced during your stay. We aim to provide a peaceful environment for all our guests, and we regret that this was not the case. Rest assured, we take all feedback seriously and will address the matter. We hope to have the opportunity to make your next stay more satisfactory.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
The Room Wasn’t Clean At All The Bathroom Wasn’t Clean The Sheets Had Hair And Stains All Over Them Just A Bad Experience!!.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Dominic, it's disheartening to hear about your experience. Cleanliness is a high priority to us, and we're surprised to hear you faced issues with your room. This is not indicative of our usual standards. Please rest assured that we've highlighted your comments to our housekeeping team to prevent such situations in future. We genuinely hope you'll give us another chance to better your impression of us.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the amazing rating, Darrell!It's excellent you enjoyed your time at Hilton Garden Inn Baltimore White Marsh so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the perfect rating, Charles!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Baltimore White Marsh.Have a wonderful day!
par un voyageur
Publié le 29 janv. 2024 sur Expedia
In my opinion, the property itself and its staff was outstanding, my only few issues were that the rooms needs to be updated, and breakfast should be free, i believe that i paid enough for my stay that at least i could've had an good free breakfast, when there are hotels across the street that does so.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Customer Service, Gestion de l’hôtel
Xavier, we appreciate your positive recognition of our team members. However, it's disappointing to hear the aspects of your stay such as the rooms and breakfast didn't meet your full expectations. Please know we consistently reconsider our pricing and amenities based on guest feedback. Your comments are valuable and will be considered in our ongoing improvements. We hope you’ll give us another chance to enhance your experience.
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Bruno.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Customer Service, Gestion de l’hôtel
Kathleen, thank you for your rating of Hilton Garden Inn Baltimore White Marsh. We're pleased to see you enjoyed your stay and we look forward to welcoming you back in the future.
