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Banff Caribou Lodge and Spa

3.5 star property
Spa hotel near Tunnel Mountain

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Photo gallery for Banff Caribou Lodge and Spa

Exterior
Corner Suite with Spa Bath | Room amenity
Lobby
Couples treatment rooms, hot tub, body treatments, facials
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(98 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(64 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(40 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(39 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(72 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(61 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

About the area

Banff

City center stay.A stay at this Uptown District hotel places you within 3 miles (5 km) of Tunnel Mountain and 6 miles (10 km) of Lake Minnewanka. Banff National Park and Sunshine Village are within 12 miles (20 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 1 min walk - 0.2 km
  • Banff National Park Information Centre - 12 min walk - 1.1 km
  • Banff Lake Louise Tourism Bureau - 13 min walk - 1.2 km
  • Banff Centre for Arts and Creativity - 14 min walk - 1.2 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Canada - ‬6 min walk
  • ‪The Canadian Brewhouse - ‬13 min walk
  • ‪Good Earth Coffeehouse - ‬11 min walk
  • ‪The Old Spaghetti Factory - ‬13 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬14 min walk

About this property

Banff Caribou Lodge and Spa

Spa hotel near Tunnel Mountain
Banff Caribou Lodge and Spa offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

  • 190 guestrooms or units
  • 4 levels
  • 765 sq ft of conference space
  • 71 sq m of conference space
  • Built in 1993
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

Front of property
Rundlestone Lodge
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,949 reviews
The price is CA $139
CA $155 total
includes taxes & fees
Dec 11 - Dec 12
Rundlestone Lodge

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Reviews

Banff Caribou Lodge and Spa Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1610 out of 2963 reviews
Rating 8 - Good. 764 out of 2963 reviews
Rating 6 - Okay. 389 out of 2963 reviews
Rating 4 - Poor. 124 out of 2963 reviews
Rating 2 - Terrible. 76 out of 2963 reviews

Reviews

8/10 Good

Troy

Liked: Staff & service
Good hotel. It met my needs during my stay. The breakfast buffet was bad - cold scrambled eggs, cold pastries, cold meats. Friendly staff. Good location of the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

6/10 Okay

Carol

Travelled with partner
Liked: Staff & service
I hate to write negative reviews, but we would not stay here again. We were there during a heat wave and we had a 2 story suite with no A/C. We couldn't even sleep upstairs, had to pull out the sofabed and sleep downstairs where the portable air-conditioner was set up by the window. Although the room had some charm, it was very dark with not enough lighting and somewhat antiquated. Also, the elevator was pretty sketchy if more than 2 or 3 people were in it (you wondered if you were going to make it up to the 4th floor). The good things were the onsite parking and restaurant, the staff was friendly, and the ROAM bus pass was nice. The jacuzzi pool was nice but the "workout" room was just enough to say they had one (small with 4 pieces of equipment). Sorry, but there are many better choices.
Portable A/C unit in the tub on the luggage rack because the upstairs was sweltering. Better not to be able to use the bathtub than to sweat all night. Also, they had a little fan on the dresser. They need to update the rooms and add ceiling fans.
Stayed 4 nights in Sep 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean. Room was a bit oddly arranged, but workable.
Stayed 1 night in Aug 2025

6/10 Okay

jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was fine. It was a little further from the shops and restaurants in downtown Banff than I would have liked. The hotel has no air conditioning and our room faced several other rooms, so no airflow when we opened the window. They were really accommodating with the fans when asked but it really just blew around the hot air. They said they were in a heat wave, which isn’t common but it was 85 during the day and our room was 84 degrees. Other than that, it was ok.
Stayed 3 nights in Aug 2025

8/10 Good

Rachael

Liked: Staff & service, amenities, property conditions & facilities
The property is nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this was walkable to town and came with a bus pass to hit top attractions, like the gondola! Great staff, very nice room and amenities! We’d love to visit again!
Stayed 3 nights in Sep 2025

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meriam visit

Good stay. Room was warm due to late heat in Banff but we were able to cool the room by opening the balcony door. I was disappointed in the $22 buffet as the food was good but not very warm.
Stayed 2 nights in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Amir, West Vancouver

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time Polite staff Only issue was the shower water pressure!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and very helpful with all our questions. The food was excellent at the hotel restaurant (the Keg) Able to walk everywhere
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emily checked us in and she was excellent at informing us of some available benefits that were not explained or provided when we checked in 3 days ago.
Stayed 1 night in Sep 2025

2/10 Terrible

Ian

Stayed 1 night in Aug 2025

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The premium price seems high - everything was okay (except for the pool - not a pool)… but compared to other premium Banff properties was pretty plain.
Stayed 1 night in Aug 2025

10/10 Excellent

Kaushik

Stayed 2 nights in Aug 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Aseem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Z

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

The check in check out process was very easy. We had now complaints about our stay other than that there was only decaf coffee in our room when we first woke up on day one. The hot pool was a nice feature.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service
For starters, all hotels in Banff are horribly overpriced. Caribou: My room only had a small window in the corner and was so dark you had to open the door to the hallway just to find the light switches. Bathroom was also dark and not well lit. Toilet ran constantly and shower head was past its prime. Room was 75-100 ft from the spa and the essence of chlorine was always present. These things are minor and forgivable at a ‘normal’ hotel price but not when you’re paying double to triple the rate.
Stayed 2 nights in Aug 2025

6/10 Okay

Therese

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The toilet did not flush properly. It was slow to flush, noisy and kept running. I called front desk to get this fixed but I don’t think it happened. We stayed 3 nights- my friend fixed it by adjusting the chain after the 2nd day because it was annoying. It was an easy fix but I didn’t think I should deal with this on vacation. Otherwise it was pretty nice and clean. The property is abit old - hallway carpet / walls are stained. The pool/ hot tub is smaller than picture. The Keg restaurant is good- would be nice if had option for small morning breakfast such as muffins and coffee.
Stayed 3 nights in Aug 2025

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and rooms were fine but the price point felt a bit high. And a giant hot tub is not a pool - wouldn’t have stayed there if I knew that (kids didn’t like it).
Stayed 1 night in Aug 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms great and property very clean. Check in and out was easy. The only dining option in the hotel was The Keg which I have frequented in Ontario for decades and normally love. In this case I was disappointed. While my teriyaki sirloin was very good, my husband's prime rib was most unappealing and looked rather like it had been boiled (or sous vide'd) as it was quite grey. On our last morning at approximately 8:45, we went for the buffet breakfast. Every item was cold. Having said that our previous breakfasts ordered from the menu had been excellent. Bottom line: I would most definitely stay again but would explore more dining options.
Stayed 2 nights in Aug 2025