Ratings based on 1,288 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Jimmy, Hotel Management
Dear Jackie,Thank you for giving us a perfect rating and for recommending our hotel to other travelers.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,Guest Service Manager
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Jimmy, Hotel Management
Dear Stephan. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Jimmy, Hotel Management
Dear JamesThank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at Urbana Sathorn. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Best Regards,Guest Service Manager
by A traveller
Posted Feb. 16, 2024 on Hotels
A little dated but staff really helpful and accommodating. Breakfast was generally very busy and they could do with a new coffee machine which was slow and filter coffee not filled regularly. Great pool which will be better when bar is opened.
Comment from Hotel Management
Feb. 20, 2024 by Jimmy, Hotel Management
Dear Alan, First of all, thank you for your time reviewing us.We are happy to acknowledge that you, mostly, enjoyed your stay with us. However, we need to apologize for the negative experience you had unwillingly met since our hotel is currently undergoing some needed maintenance. In addition, the problem of coffee serving has been in our plan for improvement We hope that you will have much better experiences for your next stay with us in the future.Best Regards, Guest Service Manager
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Jimmy, Hotel Management
Dear Soundouss. Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager
by A traveller
Posted Jan. 29, 2024 on Expedia
Convenient location
Comment from Hotel Management
Jan. 30, 2024 by Jimmy, Hotel Management
Dear Nikolas. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Jimmy, Hotel Management
Dear WutichaiFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Jimmy, Hotel Management
Dear Wutichai. Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager
by A traveller
Money valued.
Posted Jan. 12, 2024 on HotelsIt was nice & comfortable
Comment from Hotel Management
Jan. 12, 2024 by Jimmy, Hotel Management
Dear Khawaja Nadeem. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.Best Regards,Guest Service Manager
by A traveller
Posted Jan. 11, 2024 on Expedia
Beautiful apartments
With all the luxury service.
Nice pool with great view.
Housekeeping was great.
Checkin process was easy.
Our apartment was on road side
And there was lot of traffic sound.
Overall we enjoyed staying here.
Comment from Hotel Management
Jan. 12, 2024 by Jimmy, Hotel Management
Dear Rachna, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay, but we're sorry to hear there were some issues with traffic noise. Please rest assured we have addressed this with the team to ensure we improve on this.And I’m looking forward to having you again as a guest in our hotel. Best Regards, Guest Service Manager
