Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 26, 2024
Good place very clean
Comment from Hotel Management
Apr. 30, 2024 by Patricia. Hotel Atenea Port Mataró, Hotel Management
Dear Mr. Joe, Thank you very much for your highly positive vote and for your comments. We will be delighted to welcome you back. Thank you for choosing us!
by A traveller
Posted Nov. 3, 2023 on Expedia
The hotel is a perfect base for exploring Barcelona whilst not staying in the city itself. The train to the city is regular and opposite the hotel and it runs late into the evening. The hotel staff were attentive but not intrusive. Breakfast was plentiful and of lots of good quality choices. The bedrooms are modern and clean. I would not hesitate to stay here again and would recommend it highly.
Comment from Hotel Management
Nov. 6, 2023 by G, Hotel Management
Good morning Angela,We're thrilled to hear that you had a great experience at Hotel Atenea Port Mataró! It's wonderful to know that our location, staff, breakfast, and rooms met your expectations. Thank you for your kind words and recommendation. We look forward to hosting you again in the future!Best regards, Atenea Port team, Gaby Cuevas, sales manager.
by A traveller
Posted Oct. 26, 2023 on Expedia
Lovely place. Easy to get to Barca with train near by
Comment from Hotel Management
Oct. 30, 2023 by G, Hotel Management
Good morning Jack.Thank you for your comment. We are glad that you liked the location, close to restaurants and bars, as well as being well connected to Barcelona. We hope to see you again soon.Hotel Atenea Port team.
by A traveller
Mataro bliss
Posted Oct. 6, 2023 on HotelsExactly what we needed
Comment from Hotel Management
Oct. 9, 2023 by G, Hotel Management
Good morning, Carolina,We are very happy that you found everything you needed at the Atenea Port hotel.We hope to see you soon.A cordial greeting, the team at the Atenea Port Hotel.
by A traveller
Posted Sep. 19, 2023 on Expedia
Too small for my review!! It is not a 4 star hotel. Reception staff showed no customer service, and her demeanor gave the impression of total disinterest. The hotel room had a wonderful view of the port, but the layout was poorly thought out. The room was very dark with lighting in the wrong place. Lights by bed were too bright, no central light in the room. Worse still, the bathroom had no storage for toiletries, hooks for towel or clothing. Unbelievably, the hooks were in the toilet that was in a separate space with a sliding door. There are certain expectations in a 4 star, such as slippers or a glass for your drinks. No such luck! we had plastic cups. On asking, reception handed out cardboard expresso cups. It was not until 4 days later that the cleaner replaced the cups. Food was very disappointing. Breakfast consisted of a buffet with what looked like poor shop bought sliced bread. Not even fresh rolls for a 4 star! The tortilla was soggy. How can you get that wrong in Spain? Even worse, no proper coffee in Spain. Tried to "enjoy" the hotel bar ordering two cocktails. These were disgusting. A pina colada was poured from a bottle, not handmade, with a small pineapple slice on the glass rim for effect. it was awful! a poor man's fake Baileys if that with an after taste. The hotel website boasts room service but there was none! Both reception & kitchen said we needed to buy the meal and bring it to our room ourselves! I would not recommend this hotel at all.
Comment from Hotel Management
Sep. 27, 2023 by G, Hotel Management
Dear Mrs Tracey,First of all, thank you for your review and for letting us know the points that need to be improved.We regret not having been at the height of your expectations and will work hard one those points who refer to breakfast, bar and maintenance services.We thank you, once again, for giving us the opportunity to improve and send our best regards.Marta MarimónHotel Atenea Port Mataró Manager.
by A traveller
Posted Sep. 15, 2023 on Expedia
Stayed hear for a week recently, it was awesome staff friendly. Location for travel around area, excellent virtually right opposite train station and bus stops. Train in to Barcelona was cheap and quick. Staff at hotel friendly and professional, always quick to serve. Restaurant staff knew our name and room number on day two. Pool and facilities were very clean as was room, with fresh towels and bed made every day! Tea facilities in room kept topped up daily, and if you asked at reception they even had pool towels for use (good saving on luggage weight). Would definitely go back again the most relaxing week we've had for a long time!! Would definitely recommend to family and friends cheers guy's for a lovely break.
Comment from Hotel Management
Sep. 18, 2023 by G, Hotel Management
Dear Gary.Thank you for sharing your experience with us! We are very happy to know that you enjoyed your stay and that you found our hotel and staff friendly and professional. It's also great to hear that you were able to take advantage of our convenient location and that the facilities were clean and well-maintained.We hope to welcome you again in the near future so you can enjoy another relaxing week. It will be a pleasure to welcome you again and thank you for recommending our hotel to your friends and family.Kind regards,The hotel team
by A traveller
Posted Sep. 10, 2023 on Expedia
The location and access to variety of restaurants and bars.
Comment from Hotel Management
Oct. 30, 2023 by G, Hotel Management
Good afternoon David.Thank you for your comment. We are glad that you liked the location, close to restaurants and bars, as well as being well connected to Barcelona. We hope to see you again soon.
by A traveller
Posted Aug. 27, 2023 on Expedia
Comment from Hotel Management
Sep. 18, 2023 by G, Hotel Management
Buenos días,Entendemos que una calificación de 2 sobre 5 no sea satisfactoria para usted. Agradeceríamos mucho si pudiera compartir sus comentarios sobre su experiencia, lo que nos permitirá identificar áreas de mejora. Estoy a su disposición para escuchar sus comentarios en detalle. Puede ponerse en contacto conmigo a través de mi correo electrónico: comercial.ateneaport@cityhotels.es. Soy Gaby Cuevas, la jefa de ventas, y estoy aquí para ayudar y asegurarme de que su experiencia sea lo mejor posible.
by A traveller
Posted Aug. 24, 2023 on Expedia
Great stay with kids. Hotel is spotless, staff are very welcoming and rooms are a very good size. Would definitely stay again.
Great location for commuting into Barcelona as train station
Is located across the road
Comment from Hotel Management
Aug. 28, 2023 by G, Hotel Management
Good morning Karen,We're glad to hear that you had a fantastic stay with your kids! It's wonderful that you think that the hotel's cleanliness is goog, spacious rooms, and welcoming staff. Definitively the location is convenient , with the train station right across the hotel, and easy for vist Barcelona. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future!Best regards, Atenea Mataró team.
by A traveller
Posted Aug. 20, 2023 on Expedia
Really nice, we stayed at the hotel for 7 days 3 people and everything was amazing! Our experience was 10/10, from the begging until we leave. The staff is super friendly, the food is amazing, everything around the hotel is good to go and the beach next to it is a nice beach too. Thanks Atenea, we highly recommend it!
Comment from Hotel Management
Aug. 21, 2023 by G, Hotel Management
Good morniing Amandha.Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear about your fantastic 7-day stay at our Hotel Atenea Port Mataró.It's wonderful to know that every aspect of your experience, from the moment you arrived until the time of your departure, met your expectations and even exceeded them. We're especially delighted that you found our staff to be super friendly; providing excellent customer service is a top priority for us. Also, we're pleased that you enjoyed the delectable food we offer. Our culinary team works diligently to ensure a diverse and delightful dining experience for our guests.We're glad to hear that you found the hotel's surroundings to be appealing and that the nearby beach added to the charm of your stay. Once again, thank you for your kind words and for choosing Atenea for your vacation.
