Ratings based on 924 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 24, 2024 on Expedia
BOOM, BOOM, BOOM -- on weekends the Monkey Bar turns into a disco and the bass comes down to seventh floor and lower. Don't get a room on that side. At midnight I had to switch rooms because it was unbearable.
Comment from Hotel Management
Jan. 26, 2024 by Jan Polzin, Hotel Management
Hello YasminThank you for your honest feedback.We are sorry that you had to switch your room in the night.If you have any preferences, you can always leave a note in your reservation so we can assign you your perfect room.Best wishes out of BerlinJan PolzinFront Office
by A traveller
Posted Dec. 30, 2023 on Expedia
Liked the room and the view , big windows great but makes the room cold. Coffee bar rarely open / weird hours but coffee was delicious when open , when we had the room cleaned they just picked up the dirty towels didn’t replace monkey bar - nice view nice seevers fun energy but watery drinks , restaurant delicious but servers seemed stressed but good view , area was kind of like Hollywood or Disneyland or the dells so good if that’s what you’re looking for. Not horrible but not great overall wouldn’t stay here again
Comment from Hotel Management
Jan. 11, 2024 by Jan Polzin, Hotel Management
Hello Davethanks for your feedback!Our hotel is located in the former center of West Berlin, which is why the area has a certain charm.It is a pity that we could not convince you, maybe you like our 25hours hotels in other cities more?Each one has its own unique style.With kind regardsJan PolzinFront Office
by A traveller
Two Thumbs Up
Posted Nov. 19, 2023 on HotelsGreat hotel with no skyview restaurant and popular wine bar with DJ. It was a vibe!
Comment from Hotel Management
Nov. 24, 2023 by Jan Polzin, Hotel Management
Hello BrianThank you for your great feedback.We are delighted that you enjoyed our bar so much!We look forward to your next visit.With kind regardsJan Polzin Front Office
by A traveller from Bexleyheath
Posted Nov. 19, 2023 on Expedia
Comment from Hotel Management
Nov. 24, 2023 by Jan Polzin, Hotel Management
Hallo KarlVielen Dank für dein Feedback.Wir freuen uns, wenn du uns genauer mitteilen würdest was dir nicht gefallen hat, damit wir uns verbessern können.Mit freundlichen GrüßenJan Polzin Front Office
by A traveller
Posted Nov. 9, 2023 on Hotels
Comment from Hotel Management
Nov. 19, 2023 by Jan Polzin, Hotel Management
Hallo Anonymous Vielen Dank für deine klasse Feedback.Wir hoffen dich bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenJan PolzinFront Office
by A traveller
Posted Oct. 11, 2023 on Expedia
It's a great location - close to public transportation & it seemed safe to me. I had to walk (alone, and I am a woman) from the train station to the hotel (5 minutes) at midnight with my suitcase in tow, and I didn't feel unsafe at all.
When I got to my room, it was really hot, and I could not get the air to turn on. I went back to the front desk and the woman there was very apologetic and got me a new room right away. She even came up to the new room to make sure it was ok .
The rooftop bar is amazing, the food at the hotel restaurant is very good. If you like hummus, definitely get the trio with the freshly made pita bread!
I would stay here again!
Comment from Hotel Management
Oct. 13, 2023 by Jan Polzin, Hotel Management
Hello BrianaThank you for your great feedback.I am glad that you enjoyed not only our staff but also our other outlets so much.We hope to see you again soon in our urban jungle.Best wishesJan PolzinFront Office
by A traveller from Jersey City
Posted Sep. 24, 2023 on Expedia
Comment from Hotel Management
Oct. 11, 2023 by Jan Polzin, Hotel Management
Hello Jonathan Thank you for your great feedback!We hope to welcome you back soon!Best wishesJan PolzinFront Office
by A traveller
Posted Sep. 9, 2023 on Expedia
If you want to sleep this is not your hotel to choose . The music is so loud you can’t sleep at all . It’s like you are in party, boom boom all night . They said 7 floor is not noisy and we stayed there with a child it’s a party hotel . They should inform the guests so they can choose to spend 400 dollar to have your head explode . Very upsetting .
Comment from Hotel Management
Sep. 23, 2023 by Jan Polzin, Hotel Management
Hello Keren Thank you for your honest feedback!Noise sensitivity is unfortunately very subjective, which is why our workers try to find a compromise between the most beautiful rooms and the least noisy ones.I am sorry that you had to go through this experience, our reception team is always ready to assign you a new room, even at night, according to availability.We hope that you will give us another chance.With kind regardsJan PolzinFront Office
by A traveller
Posted Aug. 31, 2023 on Expedia
Comment from Hotel Management
Sep. 23, 2023 by Jan Polzin, Hotel Management
Hello Raymond Thank you for your great feedback!We hope to see you soon again with us!Best wishesHello Raymond Thank you for your great feedback!We hope to see you soon again with us!Best wishesJan PolzinFront Office
by A traveller
Posted Aug. 20, 2023 on Expedia
The hotel has an excellent location next to zoo station and in the zoo area. The rooms are as per photos, we had large jungle rooms, only observation would be a put-up bed was needed for the second bed - the bed settee wasn’t really functional. This wasn’t a problem though.
Comment from Hotel Management
Aug. 26, 2023 by Jan , Hotel Management
Dear JacksonThank you for your great feedback.We are happy that you enjoyed your stay in our unique hotel.We are looking forward to greet you again.Best wishes
