Ratings based on 323 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 16, 2024 on Expedia
Great stay! The rooms were clean, and very large compared to most European city centre hotels and clean. The check-in process could be improved as it's via a clunky app-only system. There is also nowhere to store luggage pre/post-stay. Would stay again!
Comment from Hotel Management
Jan. 24, 2024 by AMANO Home-Team, Hotel Management
Hello Nabil,Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay at AMANO Home Berlin and that you found the rooms clean and very spacious, especially compared to most European city center hotels.We appreciate your input regarding the check-in process and the use of the app. Your feedback is valuable as we continuously strive to improve our services, and we will take your comments into consideration.Additionally, we understand the importance of luggage storage, and we apologize for any inconvenience you experienced in this regard. We'll explore options to address this concern and provide a more convenient solution for our guests.Thank you for your understanding, and we're thrilled to hear that you would stay with us again. We look forward to welcoming you back to AMANO Home Berlin in the future. If you have any further comments or suggestions, please feel free to let us know.Best regards,Your AMANO Home Berlin
by A traveller
Posted Dec. 15, 2023 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by AMANO Home-Team, Hotel Management
Dear Faina,Thank you for your perfect rating! We're thrilled to learn that you had such a positive experience during your stay at AMANO Home Berlin. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next stay even better, please feel free to let us know.We look forward to hosting you again!Best regards,Your AMANO Home Berlin
by A traveller
Posted Nov. 24, 2023 on Expedia
Great space for a week's stay - served its purpose as a service apartment with microwave in the room as well. Convenient location - got from berlin main train station by public transport conveniently by few stops and area is connected with different trams and bahns. Many cafes and food options nearby too
by A traveller
Posted Sep. 19, 2023 on Expedia
We've had an excellent experience right from the start.
Easy check-in despite our extremely late arrival past midnight. It could not have been any better!
The apartment is designed in a very clever way, also modern and practical which feels very much like a home. We didn't miss anything at all. Plenty of storage, a kitchen equipped with basically everything you need...and even a yoga mat and small weights. Impressive!
Very clean throughout the entire hotel with a super friendly receptionist...what else do you want? :)
It is at a large crossing but with the windows closed and the AC on, it was quiet and not hot at all with 29 degrees outside.
Location is fantastic with a 13 minute walk from Alexanderplatz, so very convenient when coming with the R23 from Brandenburg Airport. Lots of speciality coffee shops and restaurants are in the area.
We would definitely stay there again.
Comment from Hotel Management
Sep. 29, 2023 by AMANO Home-Team, Hotel Management
Dear Sonya,It brings us immense joy to know that your experience with us was nothing short of excellent. From your late-night check-in to the design and practicality of your apartment, we are glad everything was to your satisfaction.It warms our hearts to know that our reception team was able to meet your expectations with their friendly service. Moreover, we are happy that you found the location convenient and that you could enjoy the various coffee shops and restaurants in the vicinity.We eagerly look forward to having you back and assure you of our best services at all times.Kind regards,Your Hotel Amano HOME
by A traveller
Posted Aug. 24, 2023 on Hotels
by A traveller
Great Location, Zero Customer Service
Posted Jun. 6, 2023 on HotelsWith a great location in the heart of the Berlin Mitte district, this had such potential. But with literally no customer service, just an i-Pad in the corner, and no ability to change my reservation even weeks in advance, I was charged in at check-in for longer than I stayed, and I've been told I can't get a refund.
I would not stay here again.
Comment from Hotel Management
Jun. 29, 2023 by AMANO Home-Team, Hotel Management
Dear Paul,thank you for your review of our hotel. We appreciate your feedback regarding our great location in the heart of the Berlin Mitte district. However, we apologize for the issues you encountered with our customer service and the lack of flexibility in changing your reservation.We understand that these issues have led to frustration and dissatisfaction with your experience. We apologize for any inconvenience caused by the charging discrepancy and the inability to obtain a refund. We will investigate these matters further to understand what went wrong and to ensure that they are addressed promptly.We value your feedback and take it seriously as we strive to improve our services and provide a positive guest experience. We apologize for not meeting your expectations on this occasion and understand your decision not to stay with us again.If you have any further comments or concerns, please feel free to reach out to us. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.If you have any questions, please let us know.Best regardsYour AMANO Home
by A traveller
Posted May 18, 2023 on Expedia
Absolutely amazing! One of the best hotels ive ever been! Top
by A traveller
Posted Feb. 9, 2023 on Expedia
this place it great and zeit fur brot is right around the corner and is an amazing bakery
by A traveller
Posted Dec. 26, 2022 on Hotels
by A traveller
Posted Dec. 6, 2022 on Hotels
