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Mercure Hotel Potsdam City

4.0 star property
4-star hotel near Museum Barberini

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Photo gallery for Mercure Hotel Potsdam City

Meeting facility
Exterior
Lobby sitting area
Meeting facility
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

View in a map
Lange Brucke, Potsdam, BB, 14467
  • Place, Potsdam Harbour
    ‪1 min walk‬
  • Place, Museum Barberini
    ‪3 min walk‬
  • Place, Potsdam's Brandenburg Gate
    ‪13 min walk‬
  • Airport, Berlin (BER-Brandenburg)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(17 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(4 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Double Bed (private bathroom with shower and tub)

Junior Suite, 1 Double Bed (private bathroom with shower and tub)

Junior Suite, 1 Double Bed (private bathroom with shower and tub)

7.0 out of 10
Good
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite, 1 Double Bed

Family Suite, 1 Double Bed

Family Suite, 1 Double Bed

  • 57 sq m
  • 1 bedroom
  • River view
  • Sleeps 2
  • 1 Double Bed

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About the area

Potsdam

Innenstadt Potsdam stay.With a stay at this Innenstadt Potsdam hotel, you'll be within half a mile (1 km) of Museum Barberini and 2 miles (3 km) of Potsdam's Brandenburg Gate. Sanssouci Park and Sanssouci Palace are also within 2 miles (3 km).

What's nearby

  • Potsdam Harbour - 1 min walk - 0.2 km
  • Museum Barberini - 3 min walk - 0.3 km
  • Potsdam's Brandenburg Gate - 13 min walk - 1.2 km
  • Sanssouci Park - 19 min walk - 1.6 km
  • Sanssouci Palace - 3 min drive - 2.0 km

Getting around

  • Central Station/H.-Mann-Allee Tram Stop - 7 min walk
  • Potsdam Central Station - 8 min walk
  • Berlin (BER-Brandenburg) - 51 min drive

Restaurants

  • ‪Subway - ‬8 min walk
  • ‪Espresso House - ‬8 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Café im Museum Barberini - ‬4 min walk
  • ‪ALEX Potsdam - ‬8 min walk

About this property

Mercure Hotel Potsdam City

4-star hotel near Museum Barberini
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Mercure Hotel Potsdam City. For a fee, parking is available.

This 4-star Potsdam hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 17 levels
  • Meeting rooms
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Hotel Potsdam City offers 210 accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Potsdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 8.025 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hotel Potsdam City
Mercure Potsdam City
Accor Hotel Potsdam City
Mercure Potsdam
Mercure Potsdam City Potsdam
Mercure Hotel Potsdam City Hotel
Mercure Hotel Potsdam City Potsdam
Mercure Hotel Potsdam City Hotel Potsdam

Reviews

Mercure Hotel Potsdam City Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 167 out of 520 reviews
Rating 8 - Good. 239 out of 520 reviews
Rating 6 - Okay. 77 out of 520 reviews
Rating 4 - Poor. 29 out of 520 reviews
Rating 2 - Terrible. 8 out of 520 reviews

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to beat for convenience as a traveler depending on the train & tram services, and an interest in exploring Potsdam on foot or via tram. If one uses the exit/entrance to the train station that's in a sort of shopping mall and just over the bridge (Lange Brukke area), it's easy to walk to/from the main station (Hbf), with a grocery store hidden away in that mall as well. Also very handy to a main tram interchange, the Tourist Info place, and the Alter Markt. I didn't opt for breakfast on site and the restaurant was closed for dinner for some or all of my stay. But, there is a nice Mediterranean place just steps away. Hotel staff were very friendly and kindly accommodated my request, based on other reviews, for a room somewhat distant from the elevator and on an upper level. I experienced no problem with noise although, with the fan on the A/C running at full power, some background sounds may have been covered. Room was plenty large enough for 1 or 2;decent number of sturdy hangers, along with hanging space. A few more shelves (vs some oddly shallow cabinets - what do you do with something 4"/10 cm deep?) would be more practical. A/C struggled in the hot weather, but fortunately I was able to return to a Dutch hotel with more effective A/C before the heat wave really got going. Staff was very helpful in explaining the rather puzzling control system for the HVAC. Would love an in-room kettle for tea/coffee prep but not a standard in Germany it seems.
Stayed 2 nights in Aug 2025

6/10 Okay

Daniel

Stayed 5 nights in Jul 2025

10/10 Excellent

Chengjie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, clean, excellent view,
Stayed 3 nights in Jul 2025

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Waking distance from train station, pier for river tours right next door, friendly and helpful staff, varied and abundant Buffett breakfast. Hard to almost impossible to get Google maps or city mapper to work in the city, for some reason
Stayed 2 nights in Jun 2025

6/10 Okay

Amina

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff and convenient location. However, breakfast was disappointing with items being either too soft or poor tasting.
Stayed 2 nights in Jun 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location and great staff. Would highly recommend.
Stayed 1 night in May 2025

10/10 Excellent

Hwangjoo

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Stuart, Abingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Valdis

Liked: Cleanliness, staff & service, property conditions & facilities
We have been staying here a few times over a few years now. The only issue is air conditioning. It’s too hot always.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel, all finished very nicely, amazing location for HBF and super friendly helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Potsdam

We really enjoyed our stay at the Mercure Hotel in Potsdam. The room was very comfortable and clean. The hotel location is perfect; an easy walk from the train station and to the city centre, plus great a great view of the Havel river and surrounding countryside!
Stayed 6 nights in Sep 2024

10/10 Excellent

Anders

Stayed 1 night in Aug 2024

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff very nice and clean.
Stayed 3 nights in May 2024

8/10 Good

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was clean and staff were friendly. However, I couldn't get a hot drink at night after the restaurant had closed.
Stayed 10 nights in Jun 2023

8/10 Good

BETTINA

Stayed 4 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were extremely nice and helpful. Room was comfortable and clean. Restaurant and breakfast staff were sometimes a bit grumpy. Bar and restaurant not open Sunday or Monday evenings which is a shame. Snacks and drinks are available from the front desk. Room service would have been nicer.
Stayed 1 night in Mar 2023

10/10 Excellent

Ingo

Stayed 3 nights in Mar 2023

4/10 Poor

Minkang

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel. Good service. Close to everything.
Stayed 9 nights in Aug 2022

10/10 Excellent

fida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's locations is perfect,close to all kind of transportation,nice staff and good service... *the room didnt have a fridge
Stayed 13 nights in Jul 2022

6/10 Okay

Ronen

Stayed 1 night in Jul 2022

8/10 Good

christopher, lincoln

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

4/10 Poor

Norman

Disliked: Staff & service

Poor Customer Service

We stayed two nights and throughout our stay the stopper in our sink malfunctioned. We reported it on three occasions but it was not fixed. We were offered a change of room but this was not satisfactory as the first option was suggested after midnight on the first night and we were already for bed and the second offer was made the following afternoon as we were leaving the hotel to attend a weeding. On the morning we checked out our toilet would not flush. While the food at breakfast was fine there is an issue with the layout of the serving station. There is only one station where all the food is laid out. So at busy times you can expect 30/40 people in a line. There are no trays so you are expected to carry whatever you want by hand. As all the food is laid out in this fashion you must move along the line even if you only want something e.g. fruit which is at the end of the serving station. If you forget something or wish an extra portion of something you must get back in line as it next to impossible to cut in. Also there is only one coffee station which again causes unnecessary queues.
Stayed 2 nights in Aug 2021