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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property
3.5-star ski hotel near Snow Summit

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Dinner served, American cuisine
Exterior
Lobby
Lobby
Dinner served, American cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Big Bear Mountain Resort
    ‪13 min walk‬
  • Place, Snow Summit
    ‪17 min walk‬
  • Place, Big Bear Alpine Zoo
    ‪2 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪61 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(41 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(49 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

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About the area

Big Bear Lake

Near the slopes.Within a 15-minute walk of this Winter Park hotel, you'll find Bear Valley Community Hospital and Eagle Point. The Village and Interlaken Shopping Center are also within 2 miles (3 km).

What's nearby

  • Eagle Point - 12 min walk - 1.0 km
  • Interlaken Shopping Center - 13 min walk - 1.2 km
  • Big Bear Mountain Resort - 13 min walk - 1.2 km
  • Snow Summit - 17 min walk - 1.5 km
  • Big Bear Alpine Zoo - 2 min drive - 1.9 km

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Grizzly Manor Cafe - ‬2 min drive
  • ‪Taco Bell - ‬2 min drive

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5-star ski hotel near Snow Summit
Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 2077 sq ft of conference space
  • 193 sq m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Outdoor spa tub
Lagonita Lodge
Big Bear Central
  • Pool
  • Hot tub
  • Kitchen
  • Parking included
4.5 out of 5, Wonderful, 4,195 reviews
The price is CA $122
CA $137 total
includes taxes & fees
Apr 13 - Apr 14
Lagonita Lodge

Property amenities

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Frequently asked questions

How close is Chateau Big Bear Boutique Hotel, BW Signature Collection to the airport?

Chateau Big Bear Boutique Hotel, BW Signature Collection is 39.4 mi (72-min drive) away from the San Bernardino, CA (SBD-San Bernardino Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Chateau Big Bear Boutique Hotel, BW Signature Collection?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Chateau Big Bear Boutique Hotel, BW Signature Collection on Apr 26, 2026 start from CA $164, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at Chateau Big Bear Boutique Hotel, BW Signature Collection.

How close is Chateau Big Bear Boutique Hotel, BW Signature Collection to the beach?

This hotel is 1.5 mi (3-min drive) from Swim Beach.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection offer free breakfast?

Chateau Big Bear Boutique Hotel, BW Signature Collection does not offer free breakfast. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Chateau Big Bear Boutique Hotel, BW Signature Collection?

No, there is no casino at this hotel.

What time is check-in at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-in start time: 4 PM; Check-in end time: 5 AM.

Is there free parking at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Free parking is not available at this hotel. Self parking is available for USD 20 per night.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a pool?

Chateau Big Bear Boutique Hotel, BW Signature Collection features a seasonal outdoor pool. The pool is closed seasonally each year from October 1 to May 31.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a restaurant?

Chateau Big Bear Boutique Hotel, BW Signature Collection is home to Tiffany's Bistro, which features American cuisine and happy hour.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is Chateau Big Bear Boutique Hotel, BW Signature Collection to downtown Big Bear Lake?

Chateau Big Bear Boutique Hotel, BW Signature Collection is 1.7 mi away from Big Bear Lake.

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 81 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rodell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Stayed 4 nights in Dec 2025

10/10 Excellent

BEATRICE, VICTORVILLE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Alway so peaceful up in big bear. Hotel was nice and clean. Staff was friendly and professional. Breakfast was delicious. I would suggest people have to wear masks when getting food as some have no manners and were coughing. But overall a great trip for my husband and I.
Stayed 2 nights in Jan 2026

10/10 Excellent

anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect to our activities at both Big Bear and Snow Summit. The rooms had a fireplace to warm up and the game room was fun to spend down time in
At the fireplace mantle
Fun times in the game room
Tiffanys own Glass Gifted Architectural Roof from France
Stayed 3 nights in Dec 2025

10/10 Excellent

Lilia

Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Stayed 1 night in Dec 2025

10/10 Excellent

Jieon

Stayed 2 nights in Dec 2025

2/10 Terrible

Izabel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk first experience not wellcoming ! The lady was king of rude. Bad was to soft old mattress! Could not skeep ! Jacuzzi very clorine and out side no protection . The breakfast was the worst ! Everything durty , eggs old and almost green , relle bad quality of juice , bread , porato … like everything very. cheap and no quality at all ! Very dirty floor , balcon , tables ,. I could not stay and dat at all ! Thats a shame for big bear montain ! I will certanly spread that around ! Also the price was. very for a good Quality hotel and it was even no star at all ! I would need my money back for shure . We left tired and hungry out of the shack ! qal
Stayed 1 night in Dec 2025

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh and delicious.
Stayed 2 nights in Dec 2025

10/10 Excellent

dihua

Stayed 2 nights in Dec 2025

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
The rooms were clean. Staff was really nice. For what you spend per night it felt a bit dated and needing some TLC.
Stayed 2 nights in Dec 2025

10/10 Excellent

Delford

Stayed 2 nights in Dec 2025

10/10 Excellent

VALERIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely.
Stayed 2 nights in Dec 2025

8/10 Good

Marvetta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was unable to use the streaming services due to the internet issues but other than that…it was a wonderful stay!
Stayed 1 night in Dec 2025

10/10 Excellent

Enrique

Stayed 1 night in Dec 2025

8/10 Good

Jacqueline

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2025

10/10 Excellent

Elvira

Stayed 1 night in Nov 2025

10/10 Excellent

Jesaly Myles

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very big, fireplace amazing. Clean, spacious. Friendly staff. Attentive. Breakfast wonderful
Stayed 2 nights in Dec 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property well kept, friendly staff, decor is warm and pleasant.
Stayed 2 nights in Nov 2025

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
Yes, the hotel met our expectations! So cozy for our family trip!
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 5 nights in Nov 2025

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived at 2:30, no one was at the front desk. I waited about 15 minutes in front of a sign that said “Please wait,” and when someone finally came out, I was told my room wasn’t ready. What made it even more frustrating was that the two women who walked in behind me were immediately checked into their room with no issue. I didn’t request anything special—just a standard room—so it made no sense that mine wasn’t ready while theirs was. When I came back at 4 PM, the front desk experience was terrible. The staff spent the entire time talking on the phone and discussing another guest’s issue with missing drapes, saying they didn’t know where to move him because they had no available rooms. Not one person acknowledged me only until someone finally said, “Insert your card for parking.” I felt ignored and unwelcome by cheri staff. It didn’t improve at the bar. The woman behind the counter was loudly cussing and complaining that “everyone is in my way.” The special drink I ordered tasted terrible like a glass of lemon grapefruit, so the attitude from the staff lobby and bar made the atmosphere uncomfortable On top of all that, the hotel overcharges for the room 1day $378 then adds another $20 for parking—just to use a rundown, dumpy lot. By the time I got to my room (126), the mattress was the final disappointment. It felt like you were sinking into a hole. Overall, between the poor check-in experience, rude bar staff, bad drink, extra parking fees, and uncomfortable bed
Dip and hole like sleeping in ditch
This was the replacement drink just as bad and served in a plastic cup
Stayed 1 night in Nov 2025