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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property
3.5-star ski hotel near Snow Summit

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
Exterior
Dinner served, American cuisine
Lobby
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Snow Summit
    ‪17 min walk‬
  • Place, The Village
    ‪3 min drive‬
  • Place, Bear Mountain Express Lift
    ‪6 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(17 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(40 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(35 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(41 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Big Bear Lake

Near the slopes.Within a 15-minute walk of this Winter Park hotel, you'll find Bear Valley Community Hospital and Eagle Point. The Village and Interlaken Shopping Center are also within 2 miles (3 km).

What's nearby

  • Snow Summit - 17 min walk - 1.5 km
  • The Village - 3 min drive - 3.0 km
  • Big Bear Visitor Center - 3 min drive - 3.0 km
  • Big Bear Marina - 4 min drive - 3.8 km
  • Bear Mountain Express Lift - 6 min drive - 4.1 km

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Mountain Munchies - ‬15 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5-star ski hotel near Snow Summit
Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 2077 sq ft of conference space
  • 193 sq m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1010 reviews
Rating 8 - Good. 237 out of 1010 reviews
Rating 6 - Okay. 85 out of 1010 reviews
Rating 4 - Poor. 31 out of 1010 reviews
Rating 2 - Terrible. 43 out of 1010 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

cary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and they made everthing amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

Chloe

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!!
Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Spacious & comfortable room. The only downside is they have fine grade sandpaper in lieu of toilet paper.
Stayed 2 nights in Jun 2025

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Nightmare in Big Bear Chateau

Upon arrival 12:30 pm hotel was not ready. We understood a 4 pm check-in but thought we notify the front desk that we were here. They would call us or text when room was ready. No text no call. Went to lunch, walk town and return to hotel 3:45pm. Room still not ready. By thus time shortly after 4 a number of guests arrived and we’re getting rooms. I stood in line again, but was told my room was not ready again. Mind you it a standard room with king bed and balcony. I told them I would be sitting in the lobby. They will come get me as soon as the room is ready. An hour has now passed and nothing. I finally stood up and the receptionist coming from the dining room, says, OH, you’re still waiting, no one has come to get you. Finally checked in. Exhausted, go to dinner, only to have all the electricity shut off in the entire town. Back to the hotel, no electricity, not sure when it’s due back up. Go to sleep, wake up no electricity still, nothing’s working. No hot water, no lights, no ac, dark room. Go on Hike in hopes of it turning back on. Nothing, decided to check out and go home. Can’t charge room for one night so sending us bill. Pray it’s for one night and not the three nights booked through Hotels.com Nightmare!
Stayed 3 nights in Jun 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

CANDICE

Stayed 1 night in Jun 2025

2/10 Terrible

Alice

Travelled with family
Disliked: Staff & service, room comfort

18+ power outage

The fact that the power was out for such a long period of time was not okay. It was the day of my aunts wedding and we could not get ready. I understand that the circumstances were not the hotels fault but they are plenty capable of having a back up generator, the chain makes plenty of money each night.
Stayed 3 nights in Jun 2025

10/10 Excellent

Debra

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful mountain town, it's great restaurants as well.
Stayed 1 night in Jun 2025

6/10 Okay

DR. BRYAN

Liked: Cleanliness, property conditions & facilities, room comfort
Tried to charge me $20 to part my car. I objected, they told me to read fine print on listing and if you clicked more about property it was there. I’ve stayed there 3 times before and this wasn’t charged but will check other hotels in the future. Listing said pay this amount and no more. False advertising
Stayed 1 night in Jun 2025

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Denise J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean and breakfast was good with plenty of options. Check in was 4 and the event we were attending in Big Bear was also at 4. No early check in is available so we had to change for the event elsewhere.
Stayed 1 night in Jun 2025

10/10 Excellent

Roxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful secluded location .
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Little Boutique Hotel in Big Bear! We had a really nice stay at this boutique hotel in Big Bear. The vibe is super cozy and chill, with cool rustic touches that make it feel homey but still stylish. One of my favorite things was the walking path right behind the hotel, surrounded by tall pine trees it made for a peaceful way to start the day. The room was clean and comfy, with everything I needed. The free breakfast was a nice bonus and really convenient before heading out to explore. Plus, the staff was friendly and helpful, which always makes a difference. The location is perfect—close enough to town but still quiet and relaxing. If you’re looking for a laid-back spot with good vibes and a bit of nature right outside your door, I’d definitely recommend this place!
Font of hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend to anyone coming to big bear.
Stayed 1 night in Jun 2025

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service quiet area good breakfast but the pool was too cold. Nice over all
Stayed 1 night in Jun 2025

8/10 Good

maryamalsadat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 1 night in Jun 2025

10/10 Excellent

Stephany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Went for our Anniversary, loved the staff, room, grounds. Free breakfast was delicious! Will return again soon!
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really liked the quick-getaway to the Chateau. Lots of space in the room. Chill staff and lots of amenities. Great place situated not far from the Village.
Stayed 1 night in Jun 2025

10/10 Excellent

Philippa

Stayed 2 nights in Mar 2025

10/10 Excellent

Selena

Stayed 1 night in May 2025