Ratings based on 414 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Posted Jan. 25, 2024 on Hotels
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 7, 2024 by Dirección ILUNION San Mamés , Hotel Management
En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo Atentamente, Dirección
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Dec. 15, 2023 by Dirección ILUNION San Mamés , Hotel Management
En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo Atentamente, Dirección
by A traveller
Posted Dec. 4, 2023 on Hotels
Comment from Hotel Management
Dec. 15, 2023 by General Manager ILUNION San Mamés , Hotel Management
Dear, First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels. Receive a cordial greeting Sincerely, Hotel Manager
by A traveller
Posted Dec. 2, 2023 on Expedia
Very nice hotel, spotlessly clean, very close to the centre of town
Comment from Hotel Management
Dec. 15, 2023 by General Manager ILUNION San Mamés , Hotel Management
Dear, First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We will convey your kind words to our entire team. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels. Receive a cordial greeting Sincerely, Hotel Manager
by A traveller
Posted Nov. 29, 2023 on Expedia
Wonderful stay
Comment from Hotel Management
Nov. 30, 2023 by General Manager ILUNION San Mamés , Hotel Management
Dear, First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We will convey your kind words to our entire team. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels. Receive a cordial greeting Sincerely, Hotel Manager
by A traveller
Posted Nov. 25, 2023 on Expedia
Good location, staffs are friendly.
I stayed there for two nights; First night, a random guy knocked my door at around 12am, and they constantly opens and close their doors.
The room is not soundproofing, I can hear people talk.
Comment from Hotel Management
Nov. 30, 2023 by General Manager ILUNION San Mamés , Hotel Management
First of all, we would like to thank you for taking the trouble to share your opinion about your stay at our hotel. We take note of your suggestions since our desire is to make your stay a unique experience and meet all your expectations, so we will try to continue improving day by day. We hope to welcome you back to our establishment or any of our company ILUNION Hotels. Sincerely, General Manager ILUNION San Mamés
by A traveller
Posted Nov. 24, 2023 on Expedia
Staff was really nice and since is in the intermodal station is super convenient for train/light train and buses
Comment from Hotel Management
Nov. 30, 2023 by General Manager ILUNION San Mamés , Hotel Management
Dear, First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We will convey your kind words to our entire team. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels. Receive a cordial greeting Sincerely, Hotel Manager
by A traveller
Check in nightmare
Posted Nov. 8, 2023 on HotelsNice, eco friendly and clean hotel. It has great location for the train and bus station.
Our problem was getting to the front of the hotel to check in. My husband drove
in circle around the city for hours in order to find a place to park an get to hotel.
Comment from Hotel Management
Nov. 12, 2023 by General Manager ILUNION San Mamés , Hotel Management
Dear, First of all, we would like to thank you for the inconvenience you have taken to convey your opinion about your stay at our hotel. We take note of your suggestions and our desire is to make your stay a unique experience and meet all your expectations, so we will try to continue improving day by day. We look forward to welcoming you back to our establishment or to any of our ILUNION Hotels company. Receive a cordial greeting Sincerely, General Manager ILUNION San Mamés
