Note fondée sur 759 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2021 sur Expedia
Chambre spacieuse et confortable, accueil tres aimable, bonne situation. Salle de bain petite et eau chaude pas tres reguliere.
Commentaires de Gestion de l’hôtel
5 nov. 2021 par Emma with Guest Service, Gestion de l’hôtel
Bonjour Léna.
Merci d'avoir pris le temps de nous laisser votre avis.
Nous sommes ravis que vous ayez apprécié votre chambre et son emplacement. Nous nous excusons pour l'eau chaude non régulière. Nous espérons vous revoir chez nous à l'avenir!
Bonne journée!
Emma avec le service client.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sam B., Gestion de l’hôtel
Thank you for taking the time to leave a review Gerald, its good to see you enjoyed your stay! We hope you'll stay with us again on a future trip to Blowing Rock!
par un voyageur de Charlotte
Publié le 25 févr. 2024 sur Expedia
Always a great place to stay. Nicest staff.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Allie N. with Guest Services, Gestion de l’hôtel
Hey Richard, I am so gad that you enjoy staying with us! We strive to make our guest experience as pleasant as possible! We hope to see you again in Blowing Rock!
par un voyageur
Birthday Trip
Publié le 25 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
25 févr. 2024 par Allie N. with Guest Services, Gestion de l’hôtel
I am go glad you enjoyed your stay with us! We hope to see you again in Blowing Rock!
par un voyageur
Definitely stay!
Publié le 19 févr. 2024 sur HotelsWe only spent one night at the Hillwinds Inn, but we were impressed. We'll be back for sure. The rooms were and comfortable (cleaner than some very high-end hotel chains quite honestly). The beds were comfortable (pillows were too soft for me personally, but my family loved them).
Walking distance to many shops and restaurants and Door Dash even delivers if the local flare is not to your style.
The water pressure in the bathroom was great except for the shower, but it woke us up just fine.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Becca with Guest Services, Gestion de l’hôtel
Thank you, Margaret, for taking the time to leave us such a nice review. We are delighted to hear that you enjoyed your stay with us, and hope to see you again the next time you visit Blowing Rock.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Griffin, Front Desk, Gestion de l’hôtel
Thanks for taking the time to leave a review! We are happy to hear that you enjoyed your stay and would love to see you again for your next visit to Bowing Rock.
par un voyageur
Great spot in Blowing Rock!
Publié le 3 févr. 2024 sur HotelsExcellent property and location. Helpful staff who called about an item I left behind! Will definitely stay here again!!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Sam B., Gestion de l’hôtel
Hi Christi, thanks for leaving a review! We're glad you got your item back and we hope to see you again soon!
par un voyageur
Publié le 16 janv. 2024 sur Expedia
I’d stay here again! So close to Main St with easy parking and walkability.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Allie N. with Guest Services, Gestion de l’hôtel
I am so glad that you enjoyed your stay with us! We hope to see you again in Blowing Rock.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Perfect location to everything, walking distance.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Griffin, Front Desk, Gestion de l’hôtel
Thanks for taking the time to leave a review! We are glad to hear that you enjoyed the location. We look forward to seeing you again for your next trip to Blowing Rock!
par un voyageur
Publié le 2 janv. 2024 sur Expedia
1. Check in - the check in time posted on the website cited 3pm as check in. I arrived at 5:30pm and was informed that my room was not ready. I was not communicated with in advance that there would be a delay in check in and the staff offered no apology or means of making the situation right. We were also told that the room would be ready in 1 hr and that we would receive a call. An hour and fifteen minutes later, we had not received a call and walked back to check as we were anxious that the issue wouldn’t be resolved prior to the office closing at 8pm. We arrived to find the receptionist on her phone and still had to wait a few more minutes to get in to our room. Again, no apologies that we were not allowed in our room until almost 7pm and our dinner plans ruined.
2. No hot water - the next morning, we awoke to no hot water in our room. We tried the sink and the shower and let the tap run for 10 minutes to give ample time to heat up. I called the property to report the issue. After waiting an hour for help, I walked to reception to ask for help but it was closed. No one ever came to fix the issue, we had no hot water for two days & no apology.
3. Unacceptable room condition: pilling bed linens, damaged curtains, dirty towels, broken phone, etc. Also, housekeeping didn’t come for 2 days.
4. I emailed management to share my experience and did not receive a reply for two days. Upon calling, staff refused to refund my money and to allow me to speak to upper management.
