Ratings based on 677 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 27, 2023 on Expedia
Staff was very helpful and knowledgeable. Room was clean. Bed and pillows were very comfortable.
by A traveller
Posted Nov. 11, 2023 on Hotels
by A traveller
Posted Oct. 27, 2023 on Hotels
by A traveller
Posted Oct. 22, 2023 on Hotels
by A traveller
Well-equipped hotel with some challenges
Posted Oct. 20, 2023 on HotelsOn the whole I am quite happy about my stay. The hotel is clean and well-equipped. However, operating the lights in the room requires a manual that's not there. I never figured out how to turn on or off some lights. I prefer to sleep with cool temperature and a warm blanket. However, the provided blanket is quite thin. So I ended up wearing mu down sweater when I went to bed.
by A traveller
Posted Oct. 6, 2023 on Expedia
Hip hotel. Large rooms. And great for staying w partner (romantic). Bathrooms are quite revealing (good when with wife. Not your Mom.). Overall clean. Felt window coverings didn’t shut out enough light (bring an eye patch). Comfortable. Hip. Slightly away from Bonn downtown (other side of river) - fine if you have own transportation. VIP benefit was awesome ! Enjoyed our stay.
by A traveller
Posted Oct. 5, 2023 on Hotels
by A traveller
Horrible experience
Posted Oct. 2, 2023 on HotelsUpon arrival, we found no bell attendant on duty in the hotel’s entrance that our driver had to unload our luggage from the vehicle.When we got to our room, we were disgustingly stunned by the poor housekeeping standard.We also had to request every time for a hair conditioner as it was not available in the bathroom. The shower hand mixer was constantly being detached and falling out to the floor. In a few days we were out with electricity which took two hours to be fixed. At that same night, all the lights were turned on that we could not turn them off and unluckily no maintenance was on-duty at night to fix the lights. We had a long argument with the manager to explain that we would not be able to sleep in such condition but they just kept on explaining to us that no maintenance can fix it. We requested to be transferred to another room but we were told that they were fully booked. Then we requested early check-out and a refund which then they offered to us Room 176, however the bathroom there is not clean and seems being used by somebody else. Having no option from them, we were forced to accept this and patiently waited for the situation to be resolved until the next day. We booked and paid for the biggest suite in the hotel but we would only have to sleep in a very unsanitary and skimpy room, very frustrating indeed. We hoped to get our frustrations resolved by the African manager on-duty but he was so rude and disrespectful to us.
by A traveller
Posted Sep. 28, 2023 on Hotels
by A traveller
Posted Sep. 23, 2023 on Hotels
