Ratings based on 283 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Feb. 18, 2024 on Expedia
Excellent service all the staff were very friendly and helpful
by A traveller
Posted Jan. 17, 2024 on Hotels
by A traveller
Posted Jan. 2, 2024 on Hotels
Very good, albeit only a 1 night. Will definitely use this hotel again in view of our overall satisfaction in every aspect and excellent location.
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Posted Dec. 13, 2023 on Hotels
by A traveller
Posted Dec. 11, 2023 on Expedia
The hotel itself is pleasant enough. My room looked fine until I looked closely. The sink hadn’t been cleaned properly - you could see where the last person had spat out their toothpaste! , The shower glass still had soap on it and one of the mugs was dirty. I had to clean the mugs before I could use them. The cooked breakfast was too dried out but that’s because the hotel was very quiet and I imagine the breakfast items stayed on the servery for quite a while. I had room service and my meal was quick and very good.
Comment from Hotel Management
Dec. 20, 2023 by Damian, Hotel Management
Dear Carola, Thank you for taking the time to share your experience about your stay with us at the Mercure Bridgwater Hotel. We strive to provide our guests with a pleasant and enjoyable stay, so we are sorry that we did not meet your expectations. We take cleanliness very seriously and have a strict policy in place to ensure we maintain a high standard of hygiene throughout the hotel so are sorry that we didn't meet these standards on this occasion. We hope that you will come back and give us another chance to deliver the excellent standards of hospitality which our hotel is known for.SincerelyDamian KayeGeneral Manager
by A traveller
Posted Dec. 8, 2023 on Expedia
All good
by A traveller
Posted Dec. 4, 2023 on Expedia
We stayed there for 1 night for our works Christmas party 2 December never been there before Excellent hotel very clean and tidy you can see why it's got a 5 star rating
Staff was brilliant very helpful very professional
The bar area very nice really looks stunning
And the food at breakfast very nice as well
Would definitely stay here again
Comment from Hotel Management
Dec. 20, 2023 by Damian, Hotel Management
Dear Martin,Thank you for your kind words regarding your stay at the Mercure Bridgwater Hotel. We are delighted to hear that you were impressed with the hotel's and had a pleasant stay. It is also wonderful to know that our staff were helpful and professional throughout your visit. We appreciate your compliments on the stunning bar area and the delicious breakfast offerings.At the Mercure Bridgwater Hotel, we strive to provide a high-quality experience for each guest, so we are delighted that you felt satisfied with your stay. We hope to have the opportunity to welcome you back in the near future!SincerelyDamian KayeGeneral Manager
by A traveller
Posted Dec. 2, 2023 on Hotels
Good location ,nice friendly staff ,room was also nice and fresh.
