Note fondée sur 187 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2023 par Sashauna Red Roof Management , Gestion de l’hôtel
Hello Francois,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Brunswick I-95 and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Linton RediResponse Specialist , Gestion de l’hôtel
Hello Raycine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BRUNSWICK I-95 and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Bobby, We at the RED ROOF INN & SUITES BRUNSWICK I-95 truly appreciates your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi Wilbert,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Brunswick I-95. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Red Roof Management , Gestion de l’hôtel
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BRUNSWICK I-95 and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur de Oceana
Publié le 9 mars 2024 sur Expedia
This place smelled of pet feces and urine. The building is old and desperately needs updating
Commentaires de Gestion de l’hôtel
11 mars 2024 par Red Roof Management, Gestion de l’hôtel
Dear Roger,Thank you for your honest feedback following your recent visit with us at the RED ROOF INN & SUITES BRUNSWICK I-95. It was disappointing to read we failed to provide a clean and comfortable stay for you here at Red Roof. You pointed out the hotel smelled unpleasant and is in need of updating. Please accept our most heartfelt apologies as this is far from the standard we aim to uphold. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Glenda,Thank you for choosing to stay at our RED ROOF INN & SUITES BRUNSWICK I-95. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 févr. 2024 sur Expedia
great price for area
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Dawna, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. I am happy to see that the value to price ratio met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Waiting for my refund. We checked out after only staying a few hours. Have pictures of roaches in the room and mold.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Tony, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. The less than ideal situation you mentioned regarding the mold in the room and the insect you reported is truly regrettable. Please accept our sincerest apologies for the impact this might have had on your stay. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. In regrading to the refund you mentioned, We would recommend contacting the third party booking source to get some insight on the refund.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Room updated and very clean. Hallway a little smelly. Shower could use a shelf to hold shampoo and soap.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Linton Rediresponse Specialist , Gestion de l’hôtel
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN & SUITES BRUNSWICK I-95. I was happy to read that our clean and updated room met your expectations. However, you indicated that the lack of toiletries were the downsides of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management
