Ratings based on 348 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 27, 2024 on Expedia
My travel companion and I had a very nice two bedroom suite right on the ocean, each room had a view, reasonably priced. The pool area is quite nice with lots of sun. Liked that there was a bar and restaurant on the property with great food, nice prices. The beach is rocky but has a nice sand area by the palapas. I would go there again.
Comment from Hotel Management
Jan. 27, 2024 by Manager, Hotel Management
Good day.Thank you very much for coming, and for taking the time to write a review. We hope to see you again.
by A traveller
Posted Jan. 9, 2024 on Expedia
Located next to a noisy highway and also loud construction noise next door. Outward appearance was good. Rooms were clean. Parking easy. Snack bar and poolside bar were good. Pool and views were good, except the pool was not lit two of the nights we were there. Ocean swimming not too appealing with rocky shore. Not crowded at all, especially compared to other beach areas.
Our room had issues. Was not able to get even one hot shower in five days - luke warm at best. Reported it daily. Sometimes there was hot water in the kitchen sink.
Really bad smell in one bathroom - gaggingly bad - left it unusable. Reported it daily.
Location is along a sideroad between highway and beach. the sideroad was in very bad shape with contruction equipment making it worse. Hazardous driving.
A good restaurant and a bar within walking distance, but otherwise you have to head to Bucerias or farther for any shopping or dining options.
If not for the lack of hot water, noise, and bad smell, would have been 4 stars.
Comment from Hotel Management
Jan. 11, 2024 by Manager, Hotel Management
Good day MR. Peter.Thank you very much for coming, and for taking the time to leave a review. Unfortunately we cannot do much about what happens around the hotel, including the roads, which are only rough on 2 places. We do have your reports (we always do them in writing to the appropriate personal), and you only made them once, and after maintenance and house keeping attended to them we have no more reports. Regarding restaurant and bar, there is one of each, as of the restaurant you made no mention, some people like it a lot, some don't, it's the same with any restaurant in the world. At this point in time the room you were in is in tip top shape, regardless we always strive to do better every time, and hope you give us another chance in the future.
by A traveller
Posted Dec. 21, 2023 on Expedia
The property is under construction. We couldnt even find the reception desk.
There are 3 or 4 new buildings with more modern rooms but our room was in an older building so was quite ‘rustic’. We did have a huge suite though - two bedrooms, 2 full baths and a powder room, on the ground floor close to everything.
The restaurant/bar was pretty good (fries, cheeseburger and club sandwiches were great) but the staff seemed like they wanted to be somewhere else. Initial acknowledgment after sitting down at a table was very slow.
Unfortunately, the beach was not good after the hurricane in November. Very rocky and difficult to get to the water or even to walk down the beach. IMO the hotel should at least clear a path to the water.
For our first visit to Bucerias, we probably should have chosen a hotel closer to town. This one is about a 2 km walk to the majority of restaurants etc. however Sukha’s Beach House about a block away was fantastic.
I think after the renovation is finished, this would be a great hotel. We heard there are many guests who come back annually and we would stay here again.
Comment from Hotel Management
Dec. 21, 2023 by Manager, Hotel Management
Good day.Yes the construction is advertised on this site. You choose the type of room you wish to stay in. The beach has been cleaned several times, but the ocean is bringing more rocks daily. We will check what happened with the restaurant staff to ensure it does not happen again.Than k very much for coming and for taking the time to write a review. We really hope to see you again.
by A traveller
Posted Nov. 2, 2023
We enjoyed, the peacefull beauty of the bay, and the hospitable, staff.
Comment from Hotel Management
Nov. 3, 2023 by Manager, Hotel Management
Hello.Thank you very much for coming, and for your kind words.We hope to see you again soon.
by A traveller from Brewster
Posted Oct. 25, 2023 on Expedia
The town is great, a bit sleepy and the restaurants are great. Our hotel the staff was very nice and helpful. The hotel is dated but the breakfast is good. Construction on both sides of the hotel and at the hotel so be sure to ask for a room away from the noise. Overall not had experience.
Comment from Hotel Management
Oct. 26, 2023 by Hotel Vista Vallarta , Hotel Management
Good Day.Thank you very much for coming, and for your kind review. We work to give you the best service. We hope to see you again.
by A traveller
Posted Aug. 20, 2023 on Expedia
Renovations and construction are too loud
Comment from Hotel Management
Aug. 20, 2023 by Manager, Hotel Management
Muchas gracias por haber venido y por tomarse el tiempo de dejar esta reseña.Al haber justo empesado las renovaciones, es cuando son mas ruidosas, pero jamas estaran trabajando muy tempreno ni muy tarde, esperamos terminar completamente a mediados de diciembre.
by A traveller
Posted Jul. 29, 2023 on Expedia
The staff were really friendly and helpful. The property itself it’s nice but our room could use some work. The walls had home paint chips falling. It needs tvs on the bedrooms. The glass windows are missing a piece, that made the wind and water go inside. Our room got flooded because of it.
Comment from Hotel Management
Aug. 3, 2023 by Vista Vallarta , Hotel Management
We apologize for the inconvenient. The building where you stayed will be renovated in the middle of August, to provide you an excellent service.
by A traveller
Posted Jul. 9, 2023 on Expedia
Front desk employees were very welcoming and informative of the surrounding area. The breakfast restaurant’s food was excellent.The rooms were very clean and room service cleaned very well each day at our stay. The staff was helpful and friendly. Great location to access beach, markets, and restaurants around the area.
Comment from Hotel Management
Jul. 9, 2023 by Vista Vallarta , Hotel Management
It's a pleasure to hear your comments. We are always improving to provide the best service for our guest and to be one of the best hotels in the area. Thanks for you for choosing us, and we hope to see again in the future.
by A traveller
Posted Jul. 2, 2023 on Expedia
The road getting to the property off of highway 200 is extremly poor condition due to several active construction sites. The property is currently being updated so some of the rooms are updated and some of the rooms are old (request upated room). There is a new condo complex being buit next door so you can hear the construction and see the crane moving construction material around.
The pool needs some work as there are missing tiles so be careful as several people cut there feet and the pool it self needs to be cleaned and debri skimmed and filters updated. We had to move rooms because we requested bottom floor units as we had a person with a wheel chair, this was communicated to the property resevation manager via email and telephone, but did not happen, this caused us to split our family up to accommodate the wheel chair. Overall not the best experience with communication.
Comment from Hotel Management
Jul. 3, 2023 by Vista Vallarta , Hotel Management
Thank you for staying with us.We always try to improve in anyway we can. normally if you report any problem you have with the room to the front desk we take care of it right away, If you ever do us the privilage to stay with us again, we promise to do better.Thank you for taking the time to write this.
by A traveller from Monterrey
Posted Jul. 1, 2023 on Expedia
Las suites nuevas o recientemente remodeladas están muy bien (las antiguas, no). La comida muy sabrosa y el servicio muy bueno.
Comment from Hotel Management
Jul. 3, 2023 by Vista Vallarta , Hotel Management
Agradecemos mucho tu visita. Pronto empezaremos a renovar una torre más para poder ofrecer una mejor experiencia. Esperamos verte pronto!
